Premier Wealth Relationship Manager - HSBC-Dubai
Dubai -Premier Wealth Relationship Manager About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview To acquire, establish and grow Premier customer relationships to achieve the RBWM Wealth (Investment & Insurance) sales and service targets. To maximize profitability through portfolio growth, share of wallet, customer retention and growth of high value customers. Duties & Responsibilities Leadership & Teamwork Work with other Premier Wealth Relationship Managers to ensure a consistent approach and application of the Global Premier proposition and provision of Wealth Management solutions to Premier customers Set an example to colleagues in terms of delivering sound, appropriate Wealth solutions and customer service excellence Take full responsibility for own personal development Operational Effectiveness & Control Support RBWM in the continuous improvement of the bank’s sales processes and service standards Maintain and observe HSBC internal control standards, ensuring that business risks are managed and operational procedures comply with Group and local regulatory standards and guidelines Qualifications Knowledge / Experience University graduate – Essential A minimum of 4 to 6 years of sales & service experience in financial services industry Strong financial services knowledge and experience building relationships with high net worth individuals Professional financial qualificiation preferred (i.e., CEFA or equivalent qualification) Experience developing a sales strategy and a proven track record in achieving sales targets Familiarity with financial markets, good knowledge of wealth management products including insurance & investment Experience developing customized Wealth solutions for clients Understanding of the HSBC Group, including cross business awareness is a plus Skills Strong selling and presentation skills regarding Wealth / Insurance & Investment solutions Excellent interpersonal skills, including influencing and relationship building Excellent planning and organizational skills Excellent analytical and problem solving skills Accuracy – ability to get it right the first time Business Area Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits. What to expect at HSBC The chance to realize your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Customer Experience Manager - -Dubai
Dubai -Purpose and passion: it’s a potent combination that drives us to achieve true greatness. At Les Mills International, unlocking and amplifying that inner drive to achieve goals is something we’re not shy to say we’re great at. We do it for millions of people around the globe each week by delivering life-changing fitness experiences. And we do it every day for our own team - our Tribe - by providing a mandate to thrive, to play to strengths and to be proud of the part we play in creating a fitter planet. Our Customer Experience Managers are on the front lines of our mission to create a fitter planet. They work as part of a team to grow our partnerships within their territory. The most important part of their role is to be a valued partner to new and existing club customers; educating and supporting them in achieving their business goals and helping members fall in love with fitness. The CXM will work between UAE and KSA, so the ability to travel regularly and Arabic language are strong requirements for the role. KEY ACCOUNTABILITIES EXPECTED OUTCOMES Leading customers through a successful launch of Les Mills programmesRelationships are developed with Customer Experience Managers and to guarantee a smooth transition of the customer through the entire sales process to launchSuccessful on time launch of programmes with new customersSuccessful on time launch of new programmes with existing customersAll sales actioned immediately and internal departments coordinated effectively for the launch of the programme in line with the client launch dateThe GFM system is promoted throughout the launch processSales-to-launch targets are met Prospecting and obtaining new customers to the businessTactical sales plan created for territoryPresentations made at appointments at expected conversion ratesUnderstanding and speaking with authority on the core principles of GFM and the Les Mills value propositionSales closed post appointments at expected conversion ratesThe number of qualified sales opportunities in the pipeline meets or exceeds the planSALES REVENUE – VALUE OF THE CLOSED WON OPPORTUNITIES WITHIN THE CALENDAR MONTH ( based on the estimated closed date of the opportunity)CLUBS/PROGRAMS – NUMBER OF NEW SITES AND NEW PROGRAMSPIPELINE – TOTAL VALUE OF ALL OPPORTUNITIES WITHIN SALESFORCEACTIVITY PER MONTH – PARTNERSHIP REVIEWS, SCHEDULED ANALYSIS AND NEW BUSINESS MEETINGS BOOKED WITHIN THE MONTH Ensure systems and tools are in place to deliver optimal results for our clientsCustomer service quality remains high and timing remains to plan as club numbers increaseGreater engagement / involvement of club decision makers (owners/operators) is secured in the post-sale servicing and support by LMVariations to the Club Performance model are made according to the nature of the club; (corporate, regional/national, Trust etc) and delivered to requirementClub consulting opportunities are identified and where approved, implementedLes Mills is represented positively at meetings/key industry/LM and Les Mills eventsKey metrics are measured and reported to People LeaderInput into wider LM strategic plans and budgets is made Provide on-going advice and support on the Les Mills systems to customers including re-launch and all elements of Les Mills™ Group Fitness Management system (GFM)Regular follow up provided and on-going relationships established and maintained with internal and external customersAll problems for clubs are actively resolved and where trends occur, proactive solutions are sought for all clients in advance (‘at risk’ red light targeting and prevention)Proactive resolution of all issuesSuccess stories are shared with other clubsGFM system is promoted throughout and throughout the re-launch processHigh quality GFM’s (and GFM content) is presented in all casesGFM content is adapted and implemented as appropriate to the customer Maximise all up selling opportunities to grow revenue base for LM Opportunities to up sell further Les Mills Programmes and other products/services to existing customer base are identifiedSales prospects are communicated to Business Development Team Retention of customersAll ‘at risk’ clubs are identified immediately and a plan of action to resolve issues developedTargets for net growth in licences are metCancellations are dealt with immediately and on all occasions, another programme or solution to overcome the cancellation is offeredRegular contact with clubs is made through all communication channels (i.e. webinars, club newsletter, email blasts, phone, email, etc.)Reports and analysis on retention regularly reported to People LeaderAccounts are managed effectively to ensure that they are on a pathway for start up and ongoing success Accurate record and database managementAll records are accurate and implemented into Sales Force immediatelySales Force is updated with history and communication with customer for internal knowledgeAll paperwork, inclusive of programme licence is delivered to the customer and followed up in an instance where there has been a change of owner or company nameAll relevant paperwork, inclusive of programme license is delivered to the customer in instances where cancellations are over turned for another programme or customers request the transfer to another programme Promote the company brandLes Mills is represented at meetings and eventsA proactive approach is shown in dealing with clientsProfessional presentations are made to individual and groups of clients Continuous ImprovementIdentify opportunities for continual business improvement Work as One TribeThe term One Tribe meaning the Les Mills team, distributors, clubs, instructors and participants is understood and proactively upheldRelationships with suppliers is excellent and suppliers are aware of our goalsInternal relationships with fellow team members is excellent and embraces a team approachYou’re aligned with Les Mills values and understand the company goals and objectives It’s an exciting time for us right now as we surge towards some steep growth goals and industry-leading innovations. And we want you to be a part of it all. In return for all you bring to us, we’ll return serve by giving you every chance to exercise your passion, and thrive with a company that’s out to change the world. #jointhemovement
Would You Like To Teach In Or Around Dubai? - Sean Cooney-Dubai
Dubai -Would You Like To Teach In Or Around Dubai -? This is open to graduates of all disciplines SABIS® schools are recruiting for positions available in and around Dubai -. All SABIS® schools are part of a global education network that has an active presence in 20 countries and educates over 70,000 students. Based on a proven proprietary system, and with over 8,000 employees, the SABIS® Network provides students with a top-quality education that prepares them to meet the challenges of a changing world. SABIS® schools offer exciting and fulfilling career opportunities for graduates of all disciplines in teaching and many other positions related to the field of education and education management. Teaching Vacancies for the academic year 2019-2020, starting August 2019: Infants/Early childhood, Primary and Secondary Primary school English & Social Studies, Math, Science Secondary School English & Social Studies, Math, Computer Studies, Physics, Chemistry, Biology, Economics, Business Studies, History. Art, Music & Physical Education Teaching experience and teaching qualifications are desired but not essential as training is provided. Employment package includes the following: Tax-free salary End of service gratuity Special end of service bonus Fully furnished rent free apartment Transport to and from school Water, electricity and other utilities are free Free return ticket Savings scheme Excellent career prospects Full training provided Transferability to all of our schools globally Multicultural staff of 60 nationalities Multicultural eager students English is the only means of instruction Cutting edge educational technology Long established company (1886) How To Apply: Apply at: https://careers.sabis.net/UAE Contact us on: [email protected] http://careers.sabis.net/UAE