Outdoor Flooring Estimator - Floorworld LLC-Dubai
Dubai -AED3,700 - AED4,000 a monthJob DescriptionThe Outdoor Flooring Estimator is an essential role within the organization which requires an articulate and reliable candidate to produce consistent site reports with minimal supervision. A current full UAE driving license is essential for this position.Duties include:Visit client’s properties to conduct inspections, take measurements and assess all aspects of each individual project.Create drawings and BOQ's based on the site visit reports.Update company CRM with all site information in a timely manner.Identify problems and find solutions with regards customer complaints and site snagging.Extensive travel throughout the UAE on a daily basis.Advise installations department on labour requirements for each project.Be the main point of contact with the client for all technical matters.RequirementsMust have the following experience:Ability to understand and read shop drawingsUnderstanding of construction industryExcellent time management skills.Good IT skills with experience in estimating softwareThe ability to work on own initiativeUAE driving licenseMust be fluent in English both written and oralJob Type: Full-time, PermanentBenefits:Salary: AED 3,800.00 to AED ,200.00 /monthMedical InsuranceAnnual Return TicketJob Type: Full-timeSalary: AED3,700.00 to AED4,000.00 /monthExperience:Estimating/Construction: 2 years (Required)Location:Dubai - (Required)License:UAE Driving (Required)Language:English (Required)
Brand Loyalty Service Advisor - Group Services - Jumeirah Gr... - Jumeirah Group-Dubai
Dubai -About Jumeirah: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East. About the Job: An opportunity has arisen in Group Services for a highly motivated and hardworking individual for a Jumeirah Sirius Membership Service Advisor. The purposes of this position is to be responsible for accurately and impartiallyhandling high volumes of Sales and Customer service queries in a courteous andefficient manner. These queries will be handle through different channels suchas telephone, email & website. You will also be required to drive and deliver your own performance in line with Jumeirah objectives for revenue, quality and customer service. Your key duties will include: Required to represent the company by applying Jumeirah Hallmarks and guiding Principle and by following the standard operational procedure Provide exception customer service to membership request from members Proactively sell / up-sell and cross sells all products and services within the Jumeirah portfolio in a friendly, professional and efficient manner. Be proactive in customer needs. Complaints are received, recording, resolved and responded in a timely and professional manner as per the KPI’s set Support the loyalty programmes effectively as per the KPI”s set Manage the out bound calls for offers, event invitations and relationship management Manage all the room, restaurant and spa reservations Support all the marketing offers by offering assistance to members Special or urgent cards request which includes making Welcome Pack Process manual retro claims in a timely fashion Manual voucher redemptions (when app is not working/no internet/ SBUs call with issues etc.) Support internal colleagues with any queries or assistant towards the programme Support the administration of the programme Create and maintain member records accurately in the system Member Enrolments, updates and cancellations (base or Elite) Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintains financial account by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs Any other duties as may reasonably be requested by the management About you: The ideal candidate for this position should have the following experience and qualifications: Essential: English, spoken and written Additional language are desirable Knowledge of loyalty/hotel System Strong communication skills The ability to competently use Word, Excel and Power Point Practical experience of design and delivery of a range of learning and development activities for colleagues Desirable: Effective at using loyalty software and Hotel System (OCIS /SynXis /Opera/ CRM Web Client-POS / Seven Rooms) Additional languages (especially Arabic, Russian, Mandarin) Competencies: Flexibility & Adaptability Confident in communicating with customers Proactively identifies responsibility for solving problems Able to take charge of the team on the absence of the Team managers Provides positive role model ,inspiring trust, leading by example Works positively with other and contributes actively to promote a healthy team spirit Approaches new tasks enthusiastically Thinks for self and takes responsibility for his/her own actions Takes responsibility for identifying and meet customer needs Follow standard operational procedures and policies where applicable Works independently and seeks clarification and guidance when needed About the benefits: This position offers a highlycompetitive salary and package which includes: fully furnished sharedaccommodation, free transport to and from your place of work, uniform, laundryservices, meals during working hours, You will be entitled to one returnticket to your home destination, which will be paid in two installments, oneper anniversary year, medical coverage as well as accident insurance, retailand leisure discounts, 50% discount off Jumeirah F&B Outlets and reducedhotel rates.
Procurement Manager - CMA CGM-Dubai
Dubai -Contract, PermanentCMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 449 vessels call more than 420 ports in the world on all 5 continents. In 2016, they carried 15.6 million TEUs (twenty-foot equivalent units). Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions. With a presence in 160 countries and through its 600 agencies network, the Group employs 29,000 people worldwide, including 2,400 in its headquarters in Marseilles. Mission: Reporting to Operations Director of the Regional office, this position will be responsible to manage Terminal Services Procurement and related follow up activities and assist HO procurement / DRO Operations Director to Improve efficiencies in following Key Result image based on Management guidance. Key Result Areas: Overall responsibility for ensuring valid TSA (Terminal Service Agreements), SLA (Service Level Agreements) and Marine Service Contracts are available for all Ports under DRO Coverage To safeguard Group interests including Ships / Assets The MFN (Most favoured Nation) Rates or Best in the market Rates are secured for the Group with analytical approach and skillful negotiations with Service Providers In additional to the main Stevedoring Services, ensure key ancillary services are negotiated / secured to the benefit of the Group and minimize any risks and costs associated with “Standard Tariffs” Where applicable, to ensure rebates due to the Group are collected and penalties applicable are duly notified and invoiced to the relevant Service provider The scope of activity will include, but not limited to following: Ensure familiarity / adherence to corporate purchasing & contracting procedures and remain in sync with HO Procurement Management / counterparts Maintain the Procurement database containing, TSAs, SLAs, Contracts and recap of important items including validity, renewal dates etc Monitor and be fully familiar with the relevant market intelligence data of all locations within the Region Establish & maintain constructive relationships including visits & observations of all Ports & Terminals Mandatorily initiate internal TSA renewal mechanism 03 months prior expiry of the existing agreement Engage with HO Lines, Procurement and Port Agents within renewal window (or in new contracts) to ensure all important areas and requirements are incorporated in full & all best practices are covered Post decisions of internal reviews, engage with external Service provider for TSA renewal of extension mechanism 02 months prior expiry of the existing agreement For all locations during the negotiation process, financial exposure to each Vendor, impact assessment of any Vendor / Rate changes and loopholes if any in STD Terms must be reviewed / identified Conduct thorough and skilful negotiations with Ports & Terminals for best rate structure for main scope activities, optimum terms for ancillary services and good SLA Terms Any key location engaged in important transhipment activities, an environment conducive & to promote, benefit the Group must be secured Adhere to CMA CGM TSA Boiler plate as the default document, in the event of any deviation, such is validate with HO Procurement / Legal team prior execution Ensure formal coordination with HO Legal advisors to Minimize corporate liability associated with the Procurement function (i.e. Insurance, guarantees, penalties, rebates, etc) Once finalized, ensure full (or partial on confidentiality level) Agreements are disseminated to HO / DRO & relevant Cost control team, Agency OPS / Finance team for implementation Provide semi-annual (or prompt when a new facility emerges) updates to DRO / HO Lines / Procurement the pros & cons of competing terminals / Ports, including financial & OPS capability impact Likewise, if any particular Group Line tries to change vendor / Port suddenly with no impact assessment, prompt action should be taken to highlight consequences & a quick review before implementation Where necessary, resolve issues and problems that arise between CMA CGM and Ports, Terminals & Marine service providers if linked to TSA / SLA or Procurement Where volume threshold rates & rebates are involved, ensure to drive volume progression and recovery of rebates with DRO OPS / Agents Where applicable, assist DRO OPS and Port agents with penalty / performance shortfall recoveries Identity & recommend cost reduction Opportunities to RO management and HO departments, including phase in / out opportunities Put in place dedicated tools (to be updated on a regular basis) and train the relevant user or users to maintain those tools updated Define process and KPIs for Procurement activities in view of regular Reports to HO and RO top management Skill sets, Educational & Experience criteria A Bachelor’s degree or Diploma in Shipping Minimum 10 Year’s Container Ops. Management experience Prior experience in similar capacity / or high-level exposure to Terminal activity preferred Should possess high-level understanding of Operational costs Should be highly focused, analytical, dedicated and result driven Should be proficient in MS Office application & adaptable to software applications Fluency in English is mandatory, ability to work in French language will be an advantage Please ensure you are familiar with the CMA CGM Corporate guidelines