Senior Customer Service Officer - Happy Helpers-Dubai
Dubai -Our Client: One of the leading insurance brokers in the UAE. Your Role: Accountable to follow up and arrange amendment in policy in timely manner. Review and receive the documents, arrange any additional information on policy and resolve any discrepancy. Deliver the policy to the client after taking acknowledgement. Update policy amendment tracker on regular basis. Provide reports to the management. Filing of all the documents in respective files for easy retrieval. Keep all client policy information confidential. Handle customer complain and resolve in timely manner. Perform duties assigned by the management from time to time. Must Have: Bachelors Degree in any related field with 4-5 years of experience in Insurance Broker company in the UAE. Strong communication, interpersonal and presentation skills. Able to manage and develop subordinates. Attention to details and well organized. Excellent in MS Excel and other MS Office applications. Managing Expectations: At mindfield we are driven by mutually agreed KPIs and service levels. Exceptional results can only be delivered when we understand both our key stakeholders clients and candidates. Keeping this in mind we would request that when applying for a role do take cognizance of the “must haves” to avoid disappointment. Sometimes positions take time to close and there could be delay in us responding to you but respond we will. Look forward to a long term relationship…..mindfield…making a difference. Look forward to a long term relationship…Mindfield…making a difference
Call Center Executive - DM Healthcare LLC-Dubai
Dubai -ROLE OBJECTIVE: This position is responsible for attending calls and responding to the queries of the customers along with support in the periodic surveys. RESPONSIBILITIES: Attend customer inquiries through inbound calls Document the call details in the software along with summary of query Assist customers for call back requests received through emails · Assist customers in booking appointments, when they fail to do it online through the Aster Website Register customers and educating them about the Aster care loyalty program Answer queries on redemption, point upgrades, offers, etc. Ensure customers' details are updated in the relevant databases as and when requested Act as a first point contact for complaint management. Follow up on customer complaints/feedback Updating the call centre internal databases with details of newly added specialties and doctors, services, insurances, units, timings, etc to be used by the call centre executives. Preparing and sharing lists of customer queries with the concerned for all campaigns conducted by Aster and executed with involvement of the call centre. Registering customers on calls during or before any campaigns conducted by CR, operations, etc. Conducting customer satisfaction surveys through outbound calls for Aster customers Gathering information on availability of services with external service providers to assist the customers.
Senior Accountant - Millennium -Dubai
Dubai -RESPONSIBILITY Perform financial analysis and reporting to management as needed. Perform month-end accounting activities such as reconciliations and journal entries. Monitor and record financial transactions according to company policies and regulations.ACCOUNTABILITIES Financials Preparation of P&L Account, Balance sheet and MIS/analysis & Financialisaton of accountsAdministration of Cash flowFollow up Premium collectionAdministration of all Receivables & PayablesReconciliation of account’s ( Bank Reconciliation and Petty Cash )Maintenance of accounting recordsMaintenance of Internal controls for accuracy & qualityAssistance in preparation of budgets, forecasting and analysisMaintenance of computer systems back upDelegation of accounting legacy projectsRecommending improvements in internal systems & proceduresPromote the company’s image through peers in the market & Insurance industryBringing to the attention of Management any issues requiring a solutionPreparation of MIS and analysesCash flow planning, budgeting and forecasting ROI, NPV, IRR, Payback and Breakeven calculationsFinancial statement review and analysis, development of project and company proformasDetermine appropriate KPIs and review their calculations and trends to gauge health and performanceCost control analysis on payroll expenses, operating costs and another project specific cost control tasksBanking, Payrolls & InvestmentMonitor the maturity dates of all fixed deposits in order to decide timely renewals, encashments or transfer to other banks in order to maximize the profitable return on the company's investmentsPerform tasks and carry out department supervisor functions to accomplish specific objectives and ensure effective continuity of operationDisbursement of incentives & salariesCarry out a regular review of staff payables and receivables (e.g., staff loan, leave salary, gratuity)Review the Ministry of finance regular updates on GCC VAT and other relevant tax elementsCreate awareness sessions with employees for the implementation of VATQualification requirementsBachelor/Master/ MBA Degree in Accounting and FinanceSound Knowledge of IFRS Accounting Standards5+ years’ experience in general or tax accountingExperience with computerized ledger systemsAdvanced knowledge of ExcelStrong problem solving and analytical skillsAbility to function well in a team-oriented environmentFamiliarity with SAP or other ERP systemsJob Type: Full-timeExperience:Accounting: 4 years (Required)Education:Bachelor's (Required)Location:Dubai - (Preferred)