Customer Service Manager - Confidential-Dubai
Dubai -The Role Our client, an international insurance company is looking to hire a Customer Service Manager to oversee the Customer Service Team as well as assist the Operations Manager in day to day client matters. The successful candidate should have previous customer service experience within insurance or a related field and be a solutions orientated team player who has been involved in managing a small Team. Requirements To be considered for this role, you should be able to work well under pressure and to tight deadlines, enjoy a fast paced environment and handles customer’s queries with a smile! You should be someone that has strong computer skills and be well presented and be a good communicator. About the company The Charterhouse brand and business was launched in Dubai - and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets. Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai - as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney.
PHARMACIST - gmg.com-Dubai
Dubai -Job Summary The role holder is responsible for providing customers with an effective pharmaceutical service by dispensing drugs prescribed by physicians and other health practitioners as well as providing information to customers about medications and their use. Accountabilities Core Responsibilities: Reviews customer’s prescriptions to assure accuracy, to ascertain the needed drugs, and to evaluate their suitability Provides the customer with information and advice regarding drug interactions, side effects, dosage, and proper medication storage Compounds and dispenses medications as prescribed by physicians and other health practitioners Ensures understanding the customer’s needs by conducting necessary questioning and providing assistance when necessary Achieves sales targets by using sales techniques, up-selling and cross selling of all Super Care categories Orders and purchases pharmaceutical supplies, medical supplies, or drugs, maintaining stock storing and handling Complies with local rules and regulations in regard to pharmacy activities, including but not limited to preparation, labeling and delivery of medication and other pharmaceutical supplies Maintains and reports the pharmacy’s records as required by the external authorities (i.e. Dubai - Health Authority, Ministry of Health, etc.) Advises customers on the selection of medication brands, medical equipment, or healthcare supplies and trains them on how to use the devices (i.e. blood pressure devices, diabetes monitors, etc.) Develops strong working relationships with local physicians and healthcare practitioners with an objective to strengthen the Division’s business Liaises with insurance companies to process insurance on time and resolve billing issues Handles daily operational tasks such as inventory management, expiry management, merchandising, etc. Coaches and guides Trainee Pharmacists in preparation for their graduation or licensure Manages monthly mandatory reports related to all sales concerning controlled medicines as required by external authorities such as Dubai - Health Authority, Ministry of Health, etc. (this will be assumed by those designated as a Pharmacist in Charge) Self-Management: Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth Educational Qualifications and Certificates: Bachelor’s or Master’s Degree in Pharmacy With or without UAE eligibility letter (DHA/MOH/HAAD) Experience: A minimum 2 years of retail pharmacy experience Skills Language skills: Strong English and/or Arabic language skills (written and spoken) Additional skills: Merchandising Product knowledge Problem-solving skills Quality and customer service orientation
Food And Beverages Cost Controller Required - Prosper Recruit-Dubai
Dubai - Food And Beverages Cost Controller Required Location: Dubai - Posted: 18 June, 2017 Responsible for calculating costs of food and beverage items. Record information and produce control reports periodically to help maintain a suitable inventory of food and beverage items for the . Help change price menus or change the prices of certain items based on the information they collect. Recommend solutions if food or beverage shortages occur. To control the Food & Beverage Cost.Engineer the menu in terms of costing. Prepare variance analysis for food & beverage and communicating / discussing with relevant parties.Update and maintain receipts into the systems (FMC).Coordinate with management and finance to sort out issues pertaining to F&B.Update selling prices in POS as per the instruction from authorized persons.Continuously study weaknesses in controls implemented at the restaurant and suggest for improvements.Check the daily Food & Beverage revenues report submitted by the income audit for accuracy of covers and average check.Prepare the daily and monthly cost report department in relation to cost of sales.Participate in monthly market survey and involve in formal negotiation for annual and large contracts involving inventory items.Check and ensure all menu items’ have a recipePrint and distribute menu sales analysis of the respective department on a monthly basis. F&B Stock : Participate for stock take at the restaurants.Arrange surprise spot checks at the outlets.Maintain a daily record of inventory purchased for every chart of account and ensure it is balance with account payable.Spot check on the receiving department to ensure that the scales are correct and goods are checked for quality.Check and ensure that no material is issued out from the store without r Requirements Experience: 5 years Bachelor degree Communication,Analytical,Business Smart Provisions Salary: AED 3,500 Employment visa provided Transportation provided Housing provided Medical insurance provided How to Apply? Please send an email to [email protected]