Customer Service and Admin - MPAC Sports, Al Barsha-Dubai
Dubai -AED2,500 - AED3,000 a monthJob SummaryJob DescriptionPlease note that the salary offered is AED 2500 and it would be AED 1500 for the first two months of your employment as you would be under training . Please note that you must have your degree attested by the UAE embassy in your home country or the country from which you have obtained your degree and also the UAE Ministry of Foreign Affairs attestation will be required. Please also email your passport, degree, and visa copies along with your updated Resume.Job Description: Customer Service and Admin RepresentativeREPORTS TO: Head Customer Service and AdminSTATUS: FULL TIME JOBPURPOSE: Serves customers by providing product and service information; resolving product and service problems. Resolve customer complaints via phone, email, mail, or social media.**Responsibilities and DutiesJob DescriptionsAttracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer informationand analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Effectively manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits andfollow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersMaintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.Completes operational requirements by scheduling and assigning administrative projects; expediting work results.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contributes to team effort by accomplishing related results as needed.Review of Sign in Sheets and reporting missing information, follow up on not paid, and ensuring no revenue leakage.Managing Inventory of jerseys and reporting escalations and tracking the same.Required Experience, Skills and QualificationsSkillsCustomer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication, Multi-taskingQualificationBachelor’s Degree in any disciplineExperienceMinimum 2 years of customer service and adminTyping : 30 w.p.mKnowledge of Microsoft office, word, excel is a mustAbility to MultitaskLanguageEnglish is a mustArabic is an advantageBenefitsTraining Stipend for first 2 months AED 1500Job Type: Full-timeSalary: AED2,500.00 - 3000/monthHealth InsuranceJob Type: Full-timeSalary: AED2,500.00 to AED3,000.00 /monthExperience:Admin: 2 years (Required)call center: 1 year (Preferred)
Customer Service: 2 years (Required)Education:Bachelor's (Required)Location:Dubai - (Required)Language:English (Preferred)
Sales and Marketing Manager – Pastry and Bakery Division - ARAMTEC-Dubai
Dubai -Experience: 5 - 10 yrs. Education:PG - MBA/PG Diploma in Business Mgmt(Marketing) Nationality: Any Nationality Industry Type: FMCG / Foods / Beverages Other Benefits:Fuel Allowance, Salik Allowance,Company Sim Card, Medical Insurance Self and Family,Annual Paid Leave 22 working days, Annual Air Ticket Self and Family Functional Area:Sales / Business Development May 28, 2019 This Role will be responsible to develop and execute sales and business development strategies of the Pastry and Bakery Division of the UAE Hotels, Cafes and bakeries market within the strategic context, vision and goals of the Organization. The role will be responsible to prepare and implement the Sales Plan with a focus on revenue growth, market and business development whislt maintaining profitable margins. The customer base will include all food service channels such as Hotels, Fine Dining restaurants, bakeries (stand alone and Retail in-house based), Airport catering DXB and ADH, coffee shops etc Must have in-depth knowledge and proven Sales experience in selling of High End Quality Pastry and Bakery ingredients including ingredient mixes, tartelettes, cake decorations and fillings. Sales Directly involved in Selling and business development activities of all Division brands, products and categories to businesses;Manage and develop new customers, while maintaining existing sales within assigned customers and dedicated sales territory assignment to Sales team;Develop a daily/weekly Customer call list for team and maintain information accuracy;Review monthly sales reports, Margin reports with management to determine if goals and objectives are being met.Develop new markets and accounts by utilizing current relationship and building new relationships in the food service channel. Special focus required on the development business of 5-star hotels, high end coffee shops, cafés and bakeries;Closely monitor and follow up on Market openings of new hotels & properties; proactively initiate the contact process with related Personnel along with the Sales team; Business Development Responsible to develop new segments/markets/ products to create new business with a competitive pricing strategy to cover the needs of UAE market and achieve efficiency with the existing product portfolio;Focus on market trends and competitor analysis; responsible to generate, evaluate and execute ideas for product improvement and development; Creating annual plans for all channels, markets and respective brands;Presents products and other related information to customers to gain sales and establish accounts by displaying and/or demonstrating product(s). This can be done by using samples or catalogs and emphasizing salable features and confers with clients to provide marketing advice technical advice and customer service concerning product(s) or services provided;Directly involved in Quotes, prices and credit terms, prepares sales contracts plans, and prepares sales presentations and promotional events and/or materials. Serves as primary contact with all key customers and represents the company at local trade shows & International trade events in line with company agreed policy. People Management Analyze territory and monitoring performance results of each sales person; Daily call reports and weekly work plans. Get involved in fixing the monthly sales targets and review the sales commission structure; work closely with the team to achieve monthly and annual business goals;Develop teamwork, demonstrating shared goals and values. Provide leadership guidance and support to all staff in the area. Enable team development and motivation. Product Sourcing Identify, manage and develop the supplier base in accordance to the market and client requirement and specification ensuring products are available at all times;Identify new products and suppliers to strengthen the product portfolio of the Division;Create and maintain a strong and ethical business relationship with suppliers; Work closely with Principals/ Suppliers to ensure demand is met and the desired results are achieved;Communicate trends/pricing issues with Management, Principals, Sales team and with customers and other unique issues as related to Stocks, Sales and availability Forecasting and Stock Monitoring Ensuring product forecast measures/projections are in place to maintain the required stocks and to avoid any out-of-stock and expired products situation; monitor import costs of products to ensure healthy cost to sell ratio is maintained;Create cost/pricing models for new developing contract opportunities; ensure products are purchased at the optimum price from source which meets markets requirement and in-line with Company costs framework;Establish future oriented and sustainable supplier network including securing alternative procurement sources;Review monthly Inventory, keep a close eye of the expiry dates of all the products, special attention to be given to Chilled meat due to its shorter shelf life; Collections/ Receivables Control and manage the risks related to non-payment, late payment, account opening while maintaining healthy customer relationships;Assist sales team in retrieving delayed receivables from the market.
Junior Account Manager - CD HR Solutions DMCC-Dubai
Dubai -PermanentMy client a leading CRM company in Dubai - working for top luxury retail brands, is looking for a Junior Account Managerto join their team. Below more details:To coordinate with brand Project Manager and manage Brand Ambassador team to ensure that all processes are being followed efficiently and professionally according to brand standards.Understand client briefs and manage project to completionResponsible for SLA achievement as well as monitoring and ensuring achievement of team and individual KPIs ( data capture, communication quality, lead generation and conversion, complaint resolution etc.)Team recruitment and trainingDevelopment of quality control documents, update of processesMonthly reportingRequirements: University degreeExperience in client servicingIdeally has exposure to luxury retail, premium brands, luxury hospitalityCustomer service experience would be a plusExcellent English language skills. Arabic and French a plus but not must.Excellent knowledge of PowerPoint and ExcelOffered salary for the role is AED 13k/month + medical insurance.Job Types: Full-time, PermanentSalary: AED11,000.00 to AED13,000.00 /monthLocation:Dubai - (Required)