Assistant Service Retail Manager - Al Futtaim Toyota - Dubai - -Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Job Title: Assistant Service Retail Manager Reports to: Service Retail Manager Direct Reports: None Department: Al Futtaim Motors Location: United Arab Emirates Band: F 2. JOB PURPOSE: Create a customer centric environment that is geared at supporting customer facing and technical staff by ensuring that our customers vehicles are Fix Right the First Time and support the on time delivery of vehicles based on customer requests. Provide a customer facing environment that is geared to supporting our customer service values and cultivate a culture of continual improvement. 3. JOB DIMENSIONS: Direct Reports: 6 Total Reports: Financial Dimensions: 4. KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks Description Performance Indicators Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values. CSI, AE and EE Scores Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time. On time Delivery Ratio Fix it Right Rate Service Support Managers to make sure that all reporting staff demonstrate a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment. 5’S Compliance Service Support Managers to ensure the on-going monitoring of all support staff and evaluates the schedule, timing and attendance of all staff on a daily basis. Outsourced Manpower Control Attendance Service Schedule Ensure that the team reaches the financial targets and key performance indicators as set out by the company. Net Profit Sold Hours Work in Progress 5. JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job Provide an environment for the managing and supervising staff to provide excellent levels of customer service. Ensure that all staff are friendly and wear’s all name badges Conduct daily feedback and operational meetings to review daily expectation and deliverables Answer phones in the most professional and efficient way. Provide a daily tracking of performance and review daily. Ensure smooth transition between staff shift changes Ensure contingency plans are in place for staff that are sick, on leave or staff attending training. Ensure that all staff that are recruited are of the highest level and represent a customer centric approach. Ensure that each and every staff member has a clear job description and objectives and are aware of all disciplinary and grievance procedure Motivate and encourage team to participate in employee and customer engagement and kaizen forums Provide training calendars and enrol all staff of training relevant to their job duty and responsibility Conduct quarterly performance management for all staff Ensure that all new staff participate in an induction program and aware of company policies The work environment must be clean and safe for all staff Provide a clean and professional waiting area for customers Provide a visual control tool to monitor work loading and the efficient management thereof Ensure that the frontline communicates with the production environment to avoid any delays and cost disputes. Ensure that all vehicles are delivery on the promised time. Assist customers during the service process and avoid any customer being unattended. -XendX- 6. QUALIFICATIONS, EXPERIENCE, & SKILLS: Minimum Qualifications and Knowledge Diploma or Degree in Mechanical Engineering Diploma or Degree in Hospitality Industry Minimum Experience: 5 Years Customer Care Greater than 5 years’ Service Advisor experience Greater than 3 years Customer facing role in automotive. Job-Specific Skills: Microsoft Proficient (MS Project, PowerPoint, Visio Excel and Word) Excellent Verbal and Analytical Skills required Behavioural Competencies : Analytical Focussed Task Orientated Communication Teamwork We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
PROPERTY SALES MANAGER – CHINESE MARKET – DUBAI,U.A.E - -Dubai
Dubai -POSITION DESCRIPTION Position : Property Sales Manager – Chinese Market Penetration Location: Dubai -, U.A.E Salary : Best in the industry CVs: [email protected] Looking for Sales Manager( Mandarin Speaker ) Candidate would be based in Dubai -, UAE Main responsibility is to develop/ penetrate into China/ Chinese dominated market globally and sell properties( for UAE properties) Looking at strong sales profile for Real estate developer/ International brokers . Experienced in at least 2 cities. Should have managed international sales profile Must have good team management exposure Good English/ Mandarin communication Would work closely with the Managing Director Must have great personality and Excellent communication skills in Mandarin and great interpersonal skills. Must have sales experience selling products/services to Ultra/High-Net-Worth individuals We are looking for candidates who dealt with High-Net-Worth individuals in the past and who has good contacts with HNIs Candidates who can join immediately are preferred though we will consider other candidates as well. Experience in Real Estate Sales / Mortgage Sales / Luxury Car Sales / Luxury Holiday Package Sales / Vacation Club Sales / Time share Sales / Investment management Sales, Life Insurance Sales B2C HNI Direct sales (Generate HNI Leads & Close Deals) Must have experience in managing a team of 2-5 sales executives This posting is just an outline of the basic responsibilities and requirements for the position, there is more to being a member of the team, so just keep in mind that this is not a comprehensive list of everything the job will entail. Your duties, responsibilities and activities may change as per business requirements. Please refrain from applying if your profile is not exact match for this role. Mail CVs to [email protected] Whilst we will endeavor to contact you following your application, due to the high volume of applications if you have not had notification from us within 24 hours please take your application as not being successful this time, we will keep your details in the database for future opportunities. NB: Please note that, not getting shortlisted for a role is no reflection on your skills or qualifications; it simply means that the hiring manager is giving more priority to many other specific factors other than skills or experience which are relevant to this position based on their current business requirements/customer demographics.* Please note that candidates are NOT selected merely based on skills/experience . We urge majority of the Hiring Managers who work with us to use Talent Analytics that check various factors based on their previous hires, including Nature of the job, Suitability to team/company culture, Possible duration a candidate sticks with the company, Nature of client-pool, Work locations/timings, Market Knowledge and many other factors that add value to business/customers. The hiring decisions are taken to run the business at low-risk in steady, optimized, efficient manner. Advertisements
IFS - Finance - Business unit coordinator - Senior Associate... - PwC-Dubai
Dubai -Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Senior Associate Job Description & Summary A career within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the structure of their finance functions and improve their contribution to the business. We support our clients by addressing the challenges of achieving appropriate standards of control, efficient back office opportunities and support to the business through insight and challenge. Experienced BUC required, being responsible for supporting the business operations of one or more medium/large practices, for all processes from project kick-off to project closure. The role involves daily operations & processes, community building, support of sales and people processes. The right candidate will offer strategic support and handle operations for practice financials and account management in liaison with the BU’s Partners, Directors and Business Unit Finance Analyst. Candidate must be comfortable working with numerous internal support departments on projects relating to our people, marketing & knowledge management. The successful candidate will report predominantly to the Business Unit Leader and BU COO, Partners and Directors. You will also report to the Advisory Finance team leader, providing updates which will go directly to the Middle East Consulting Leadership Team (CLT). Your local Finance Manager will provide guidance regarding compliance with relevant territory policies and procedures. Business acumen Provide a service directly to the Business Unit Leader in the provision of verified BU data, information and reports and particularly KPIs. Support the BUL as required in addressing business opportunities and development. Through observation and understanding of the operation of the BU, contribute improvement and development ideas and proposals as appropriate. Support BU growth by the organisation of various internal and external business unit activities as agreed with the BUL. Specifically plan and prepare quarterly business review meetings, practice meetings, and monthly team meetings to include: logistics, agenda creation, meeting support, and report creation. Ensure that all compliance requirements for new engagements and contracts are met fully and exceptions reported. Set up new opportunities, engagements and contracts and maintain existing ones using the firms iPower CRM (no longer ClientStream) and finance systems. Obtain new job codes and ensure correct use throughout the life of engagements. New jobs are to be scheduled in Retain and resourcing issues reported/resolved. Update status as needed. Relationships Work closely with peers and team members at all levels, sharing knowledge and providing support where needed. Technical capabilities On a monthly basis, analyse and report (vs budget) project revenue across territories for each partner and for the BU. Maintain billing, provisions and adjustments as necessary and to contract/policy. Maintain a dialogue with the Finance team in order to reconcile and verify reported data. Maintain accurate records of backlog, reconcile and report to Finance monthly. Reconcile the backlog against actual data after each rollover. Enter own time and expenses in accordance with firm's policy and monitor BU staff/ partner performance reporting any issues to the relevant partners particularly drawing attention to backlogs and potential consequences. Decisions made by job holder on own account Monitor and review net investment with the partner(s) across the portfolio monthly, taking action as directed. Ensure that all compliance requirements for new engagements and contracts are met fully and exceptions reported. Assist with the creation of annual budgets for the BU, together with regular forecasts and reviews. Particularly monitor changes to headcount and maintain accurate records reporting variances against budget and guidelines. Monitor engagements and contracts to ensure accurate and timely recording of time and expenses to correct codes and billing in accordance with the letters of engagement. Monitor net investment and specifically WIP and debtors and report issues and risks accordingly. Monitor older WIP and confirm the billing plan. Monitor older debts and ensure that relevant partners are aware of unpaid debts and potential/actual provisions. Ensure that there is activity to chase overdue debts. Ensure coordination of Inter-territory engagements/ projects monitoring WIP and billing and overall engagement performance, raising issues with the partner where appropriate. Plan and manage events/ conferences providing a complete hosting service as required such that all objectives are met. Whole leadership Deal proactively with incoming calls and correspondence providing correct responses and solutions. Prepare and format documents according to the firms standards using the correct branding. Manage documentation in an orderly and systematic way so that related documents and communications can be easily retrieved in future. Essential skills & attributes: Has the competencies to perform the BUCs role effectively Excellent oral and written communication skills as well as basic presentation skills Affinity to work with quantitative data, good analytics Organizational talent: Ability to work within a fast-paced & unstructured environment. Must be able to multi-task and effectively and continually prioritise Service-orientated attitude, proactive thinker, networker, information seeker, team player Excellent time management, communication and organizational skills Extensive knowledge of relevant computer software (e.g. Microsoft Office), Excel, PowerPoint and Lotus Notes Willingness and interest to frequently interact with and reach out to Partners, Principals and the team and to engage in limited travel for team meetings, training, etc. Ability to interact efficiently with senior members of the firm across multiple time zones Desirable skills / experience: 4-5 years relevant experience Background in finance or accounting preferred Experience in consulting preferred Understanding of the Firm’s marketing and business development and the Firm’s Service Offerings Education University Degree Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Desired Languages (If blank, desired languages not specified) Travel Requirements 0% Available for Work Visa Sponsorship? Yes Government Clearance Required? Yes Job Posting End Date