Supervisor - Entry Operations - Dubai Parks and Resorts-Dubai
Dubai -Play Your Part Responsible for daily supervision of all areas of Entrance Operations and continuing focus on one or more areas including, but not limited to: Ticketing, Turnstiles, Group Sales, Annual pass Processing, Guest Services, and Rental Services. Works closely with the other DPR Entertainment & Leisure divisions and industry partners to ensure a high quality and consistent product in order to deliver a superior guest experience, maximize employee satisfaction, and ensure optimum results in terms of attendance and revenues, aligning with the vision, mission and values of the Leisure and Entertainment division. Opening and closing of the park requires functional checks and follow up with all concerned departments. Entry Operations are the first and last thing all guests will experience. Ability to conduct on the job training for entry operations attendants, refresher trainings and conducting written assessment for certification. Main Duties: OPENING Opens park daily following all procedures and ensures operational readiness of both entry operations staff and other departments – maintains the logs. Opens park at start of day in conjunction with daily park duty manager Conducts daily briefings and tracks meeting minutes. Ensures assigned area is operationally ready for arriving guests by assigned time. Monitors all employee hours including assigning timed breaks and lunches, ensuring that the operation is covered and all employee required breaks and lunches are issued in a timely manner. Documents any anomalies. Spot checks all cash handling procedures are being followed and any needed cash pulls are performed. Ensures all staff are in position, following set wardrobe standards and delivery exemplary guest service. Completes daily paperwork and logs all work issues on appropriate forms. Completes all time and attendance paperwork for day’s operation and prepares any next day paperwork when appropriate. Operating Monitors quest arrival patterns and ensures all needed resources are being used to handle the guest traffic. Responds to any guest situations in which an entry operations team member needs additional assistance. Maintains adequate staffing levels at all times and monitors staff rotation. Provides regular performance based feedback and uses feedback as basis for annual performance evaluations. Closing Closes park at end of day in conjunction with daily park duty manager. Maintains all daily paperwork for admissions area. Any other duties as may reasonably be requested by the management team Staff Training Performs on the job training for staff including area certification, written assessments for staff and on-going refresher training. Any other duties as may reasonably be requested by the management team. Are You a Star? In order to be qualified for this role you should possess the below criteria: Essential: 3 years previous supervisory experience in Service/ Entertainment/ Hospitality industry Hands on operational experience supervising a cash handling area and staff. Holding a diploma or certification in similar field. Supervisory position leading cash handling staff in the hospitality industry. Fluent in English Excellent Guest and employee services skills Proven team leader that works well in a fast paced, hourly goal driven environment Background in hospitality management Extensive Cash Handling Experience Positive attitude, genuine smile Adapt to a changing work environment Leading a multicultural staff Adapting to changing work environment whilst keeping a positive attitude Ensure department and its employees offer exemplary guest service Ability to handle conflicts and face difficult situations. Detail oriented with exceptional documentation/paperwork skills Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols Desirable: Fluent in Arabic College degree Guest service skills training and certification IAAPA Certification 2 years supervisory experience in a cash handling area at a theme park, amusement park, water park or themed attraction Opening of a new business in a supervisory role Supervised large work groups Theme park cash handling supervisory experience preferred Proficient in Microsoft Office Strong interpersonal skills The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Vice President - Branches - -Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Reporting to the Executive Vice President, the duties and responsibilities for this role are the following: Generate the required volume of Insurance Business in order to achieve or exceed the assigned premium and operational objective. Review, process and settle/monitor claims fairly and promptly consistent with the policy terms as well as ensuring customer satisfaction, which are within the branch manager limits. Plan and systematically implement all Administrative actions for the effective functioning of the Branch in order to ensure that the related expenses are contained within the approved budget. Train, motivate and develop the Supervisors / Staff in order to enhance their individual performance and achieve the designed commercial and operational objectives with efficiency and high standard of professionalism. Collect and collate Business and Market conditions related data to prepare reports and formulate appropriate recommendations for Managements' information and appropriate decision making in order to counter competition and retain/increase market share of the business. Supervise and carefully monitor the processing of policy documents, claim settlements and all other business related transactions in order to ensure strict compliance with the guidelines and procedures. Plan, analyze and develop appropriate marketing strategies and actions in order to secure new/additional business and enhance profitability and market share. Maintain a systematic and efficient Records Maintenance System to ensure accuracy of records and facilitate prompt retrieval for reference and use when required. Visit brokers and clients regularly to generate business. To enhance the direct sales team in the branch. QUALIFICATIONS: To apply for this role you should have the following skills, experiences and qualification: Holding a relevant university degree and general insurance qualification. Associateship from Chartered Insurance Institute of UK or a similar qualification is preferable. Having 10 to 15 years of work experience, at least 5 years of which is in a Senior Managerial position in a Broker/Insurance Company. Excellent managerial skills, and Sales/Marketing ability. Should have Technical/Underwriting knowledge also in order to discuss business proposal with clients and brokers. Excellent communication skills. We prefer candidates having work experience in GCC countries. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Waiter/Waitress - Zero Gravity - Sky Dive Dubai - -Dubai
Dubai -About Jumeirah and Zero Gravity: At Jumeirah, we are committed to encouraging and developing ourcolleagues in world class environments. We value diversity and provide equalopportunities, employing over 14,000 colleagues from over 140 differentcountries including locations in Asia Pacific, CIS, Central Asia, Western andEastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we’ll give you everychance to impress during the recruitment process. We promise our colleagues awarm welcome and will help you feel part of our Jumeirah family from day one.You can rely on us to support you as you settle into your journey with us andmake Jumeirah ‘Your Place to Shine’. Zero Gravity is a modern lounge, bar and dining facility with abeach and garden. The design is inspired by many elements of the establishmentreflect that. For a relaxed, informal evening, the restaurant at Zero Gravityis a unique place to enjoy Mediterranean cuisine, the friendliest service andone of the most relaxing locations in Dubai -. About the Job: An opportunity has arisen for a Waiter/Waitress to join Food & Beverage Service team in Zero Gravity. The main duties and responsibilities of this role: Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service (up-selling, guest recognition, resort knowledge) Conduct communication with customers and colleagues in a polite, professional and friendly manner. Practice high standards of personal presentation in accordance with & Grooming & Presentation Standards Have a working understanding of all Food and Beverage restaurant and bars in order to properly direct and advise guests Prepare Outlet for service utilizing opening checklist and as instructed through briefings Prepare and set tables and/or trays (Private Dining) according to F&B SOPs, Outlet Requirements and as per meal period and customer requirements Accurately take & process orders Serve & clear food and drinks within required time frames Provide table service of alcoholic beverages Maintain good knowledge of menu to answer questions the guests may have Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant inquiries or bookings Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned Has a working knowledge of the Outlet room layout, table numbers, stations and colleagues working during each shift Demonstrate a sound knowledge of all menu items, F&B Service procedures and Hygiene Standards Mini Bar: Maintains working knowledge of mini bar contents and layout Pool Bar Only: Escort guest and arrange sun bed, towel and neck rest About You: The ideal candidate for this position will have the following experience and qualifications: Youmust have at least 2 years’ experience as a Waiter/Waitress in aNightclub Bar/Restaurant. You must able to communicate effectively inEnglish. Additional languages are desirable (especially Arabic, Russian, andChinese). You will also be a team player with effective analytical skills. Excellent interpersonal and customer service skills. About the benefits: Thisposition offers a highly competitive salary and packageswhich include: fully furnished sharedaccommodation, free transport to and from your place ofwork, uniform, laundry services, meals during working hours, bi-annual flightallowance, medical coverage, life and accident insurance.