Project Manager VOC Agile Retail Software - HAYS-Dubai
Dubai -ContractProject Manager, Dubai -, 12 Months Renewable Contract, Market Rate, Retail, VOC Software, Urgent My client is a multi-country, multi industry, retail giant who are undergoing a major transformation programme involving many aspects of technology, people and processes based in Dubai - with other offices across the Middle East. Your new role This role is to Project Manage a new Voice of Customer Software Application across the enterprise. You will develop the program strategy, supporting business case and various enterprise wide high-level project plans in conjunction with Business Solution Managers Establish program demand priorities, critical, need by date, pre-requisites, dependencies, risks, assumptions, coordination of platform evaluation, cost estimation, benefit measurement plan, road map for execution; covering all dimensions of Target Operating Model, Business Governance Changes, Organisation Change, Change management, etc. Drafting and issuance of project proposals, RFP’s, tenders, budgets, and preliminary schedules in conjunction with Procurement team; participate in vendor evaluation process & contribute to the successful selection Establish a detailed understanding of Program Vision, Business or Group Function Objectives, Key drivers of change, Target Operating Model Maturity changes and drivers, proposed organisation impact, etc. Support Business Leadership to mobilise and resource program successfully, setup program governance structures and program logistics Manage program holistically from inception to service transition ensuring that the Program Vision Business Objectives and Business Benefits are delivered What you'll need to succeed Be an experienced IT project/programme manager (PMP or Prince2 certified) Experience of working on Voice of Customer (VOC) or similar Software Implementations would be highly advantageous 15+ years IT Experience, including 10+ years demonstrated experience in successful delivery of medium to large scale projects Experience with projects in multiple technologies and functions and specifically in the Retail industry with some exposure to VOC implementations. Must have Agile experience in successful delivery of Agile projects (ideally with Scrum). Good hands-on experience on project delivery using Waterfall, Agile & Hybrid model as necessary. What you'll get in return In return we will offer an attractive salary, full visa and single medical insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career #1017799
Junior Business Analyst - Relocate to Dubai - -Dubai
Dubai -Works with our contacts in several brokerages, insurance companies, government entities and business partners to elicit high-level requirements and capture business needs. Articulates clearly and documents business requirements, business processes, business model & screens mock-ups (wireframes) Conducts & writes Agile User Stories Assesses the risks of various solutions and prioritizes competing business demands Technical Recommendation and Testing Manages ongoing relationship with the business partner to drive satisfaction with IT Manages project plans and can articulate roles, project goals, and timelines. Engages with knowledge workers to incorporate usability and user interface needs when designing systems Proactively resolves customer satisfaction issues Teamwork and Communication Understands Agile software development and model Understands Agile user story concept Integrity, Trust & Fairness Customer and Performance Orientation Openness to Innovation & Change Analysis & Problem Solving Technology Knowledge & Expertise Job Requirements 0 to 3 years of relevant experience Bachelor’s degree in IT or Business Good Communication Skills, fluent in Arabic and English. Proven Team Management skills. Experience in a similar role for large organizations is an advantage. Strong knowledge of Software Development Life Cycle (SDLC).
Client Services Officer - Individual Business - -Dubai
Dubai -Full-time, PermanentAllianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry. Allianz Partners (AWP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow`s solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us. Allianz Care are the international health experts at Allianz Partners. Our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued. The dedicated multicultural teams who deliver this service and support have a clear culture of making a positive difference to clients in every interaction, by taking a personal and solution oriented approach. Allianz Care offers health, life and disability insurance as well as a wide range of health and protection services to employers and insurance partners worldwide. The key focus of this role is responsibility for the end to end policy administration of the Dubai - Individual and Small Group portfolio and to act as the main point of contact on administrative queries. The role is based in Dubai -. Managing and adapting to changes in the compliance of policy administration due to local health insurance requirements. Effective management of daily workload as well as ad hoc requests and projects as they arise. The role encompasses the following responsibilities:- Effectively manage workload and respond to requests from external and internal clients through email within our 24 hour service level agreement (SLA) Inform your management team promptly if service levels cannot be met. Provide excellent service to all stakeholders, solving queries and concerns promptly, courteously and professionally. Build positive and professional working relationships with internal and external stakeholders, such as brokers and clients. Perform end to end policy administration requirements, ensuring these are completed accurately, communicated effectively, paying close attention to established high quality standards. Ensure all work produced is audit-ready and that audit results are in line with team and department quality standards. Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection. Ensure your management team is kept updated on any potential issues. Deal with escalated queries and complaints promptly and effectively, liaising with other departments if required. Participate in the improvement of workflows and procedures and pro-actively seek ways to improve these. Demonstrate sound product knowledge in order to provide timely and accurate information to clients. Keep up-to-date with Individual and Small Group product modifications in order to ensure accuracy in all dealings with stakeholders. Prioritise your workload in line with team/departmental targets. Demonstrate a cooperative spirit and contribute to a positive, supportive and collaborative working environment Collate productivity statistics and update daily/weekly/monthly management information reports. Behaviour/Values Customer focused Strong communication (verbal & written) and interpersonal skills Ability to work on own initiative Proactive and solution oriented Honesty and Integrity Ability to work well under pressure Ability to prioritize workload and manage time effectively Experience Required Previous experience in a customer and quality focused environment, producing accurate work within agreed turnaround times. Previous experience in Insurance desirable Experience working in a target driven environment Keyboard skills with experience of Microsoft Office, Excel, Outlook and other standard software The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies Allianz Partners is an Equal Opportunities Employer