UAE National - -Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. JOB PURPOSE: This role is the representation of the brand & division to the customer and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention. KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not ttasks build long-term relationships with customers to ensure customer retention & loyalty. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment. At the time of delivery (of the vehicle), ensure that the customer is provided a detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores. Active compliance with all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. JOB CONTEXT: DEFINE ORGANIZATIONAL POLICY AND OTHER FACTORS THAT HAVE A CRITICAL IMPACT ON THE JOB The Service Advisor is the most critical contributor to the CSV and NPS scores for the branch and needs to demonstrate an extremely high level of customer relationship skills to increase customer retention for the brand. This is a revenue-generating role and is crucial for achieving budgeted service & other sales revenue targets every month. This position directly interacts with: Customers Reception Managers Aftersales Managers and Workshop Teams This role is often required to work extended hours to achieve targets and deliver on customer commitments. The Service Advisor also plays a crucial role in obtaining the optimum scores in the Principal’s (TMC) dealer clinic activities. QUALIFICATIONS, EXPERIENCE, & SKILLS: Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering. Minimum Experience: 3 to 5 years of overall experience with the automotive industry, preferably in a similar service role. Job-Specific Skills: Working knowledge of MS Office, SAP knowledge preferred, Customer handling skills Good communication skills. Conversant English & basic Arabic speaking Technically proficient Product and process knowledge Behavioral Competencies: Customer-oriented Honest and responsible, Culturally sensitive Good Teamwork Excellent interpersonal skills We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Senior Sales Engineer - MSLGROUP Germany-Dubai
Dubai -A Sales Engineer at MicroStrategy plays an integral role in sales of our enterprise class software. Sales Engineers work closely with sales teams to manage existing clients and to cultivate prospective clients Job Duties (include but not limited to): Develops and delivers outstanding MicroStrategy presentations and demonstrations that range from standard to custom demonstrations. Effectively communicates with key IT and Business decision makers and influencers whether in a formal presentation or a casual conversation. Confident even in tense or adversarial situations. Well prepared, themed value-based approach to all presentations. Implements entire suite of MicroStrategy software for custom data engagements (CDEs) and proof-of-concept (POC) scenarios where customers or prospects evaluate in an on-premise or cloud development environment. Supports off-site and/or on-site Proof-of-Concept (POC) projects and/or CDEs utilizing MicroStrategy software to address a customer's business issue(s) of moderate to high scope with customer provided or mocked-up data. Solves unique and complex issues where analysis of situations or data requires an in-depth evaluation or variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Constantly learns and develops expertise in MicroStrategy software through product training classes and unsupervised work assignments. Uses this experience and knowledge to develop expertise in MicroStrategy software including new releases. Responsible for staying abreast on the Micro Strategy product roadmap as well as understanding the scenarios, features, and functions within our product platform and how these are applied to address business and technical problems. Presents and articulates advanced product features and benefits, product future direction and overall MicroStrategy solutions. Acts as a resource and mentor for less experienced Sales Engineers. Delivers Introduction to Business Intelligence and Introduction to Mobile courses to prospects and clients on a quarterly basis and actively recruits attendees to these events. Provides presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Maintains regular communication with clients to ensure on-going customer satisfaction and to identify new upsell opportunities. Arranges and conducts face-to-face client/customer meetings as necessary to to support presales activities (e.g., discovery, requirements analysis, presentation/demonstration) Generates referrals and leads for MicroStrategy’s Professional Services Organization (PSO). Attends MicroStrategy’s annual User Conferences and other marketing events while actively attracting prospects and clients to these events. Consistently tracks time and activity in MicroStrategy's internal time management systems. Travels as required by geographic territory, but can be up to 25%. On occasion, proofs-of-concept can be held at customer locations causing volatility in this travel expectation Uses significant product knowledge and industry experience to take a team lead role on large RFP response projects. As a team lead, determines methods and procedures on new assignments and may coordinate activities of other personnel for RFP project responses. Supports any required RFP-related customer presentations and demonstrations. Designs, validates, and presents MicroStrategy software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Collaborates with all surrounding MicroStrategy sales support teams to facilitate our selling cycles. Develops and manages reference sites through high quality technical, professional client relationships. Focuses on large or complex sales opportunities that need creative and complex solutions. Regularly provides specialized technical guidance to others in work area. Networks with key contacts outside own area of expertise. Communicates with peers persuasively to gain cooperation for projects and initiatives within own function. Uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Develops new concepts, methods & techniques & makes a sizeable impact on function/business unit. Develops productivity tools and training for other Sales Engineers. Advises internal and external clients on overall architect solutions. Qualifications Job Requirements: BS degree or equivalent and a minimum of 8 years of related work experience (e.g., presales, sales, marketing, consulting, and/or training) or an advanced degree with 6 years of related work experience. Experience in an equivalent role for a technology firm. Experience with Business Intelligence systems or relational database management systems a major plus. Strong verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Ability to present with confidence, simplifies complexity, successfully handles objections and controls the audience. Independent judgment and creativeness to address job duties that are varied and complex. Excellent organizational and time management skills. Demonstrable ability to solve complex technical problems with accounts in complex technical environments using professional concepts and company objectives to resolve complex issues in creative and effective ways. Demonstrable proficiency in one multi-user operating system. Ability to articulate complex topics to novice, technical and/or business audiences. Ability to translate technical advantages into business benefits. Polished and professional in both appearance, personal interaction, and all communications. Demonstrable understanding of relational database management systems (RDBMS) and comfort with SQL Proficiency in technologies which are complementary to MicroStrategy software a plus, particularly: .NET or JSP, Java, UNIX or Linux, Windows, Security, XML/XSL, DHTML. Demonstrable understanding of system and application design. Ability to work well with peers and share knowledge and insights. Demonstrable experience in a project team lead role. Ability to execute multiple tasks successfully as well as ability to breakdown complex assignment into manageable tasks, assign milestone, monitor progress and complete assignment on time. Successful completion of MicroStrategy certification program upon employment. Ability to travel up to 50% as needed.
SR. PROPERTY CONSULTANTS – UPTO AED 10K ++ DUBAI - MAC Group-Dubai
Dubai -Positions : Sr. Property Sales Consultants Location: Dubai -, U.A.E Salary : AED 10K++ CVs : [email protected] Note: Hiring Manager may give higher preference to some candidates to neutralize gender-imbalance and to regularize work-visa quota restrictions in the company. NOTE: To avoid spamming with irrelevant resumes, we suggest genuinely interested candidates to read through the entire job description to understand and verify the suitability of your profile for this role before applying. This is a “Plug and Play” role to get risk-free quick-results for a family business . Due to our limited time/resources, only shortlisted candidates can be contacted but we would always consider your profile for other suitable roles. Salary depends on candidate’s skills, experience and other attributes. Hiring preference always depend on candidates’ skills/experience/knowledge and other attributes which are suitable for client’s customer demographics to gain better revenue/customer experience. We’re looking for Sr. Property Consultants for U.A.E Must have sales experience in targeting HNIs. We are looking for candidates who dealt with high net-worth individuals in the past and who has good contacts to sell the properties based in U.A.E If you have handled similar responsibilities then please forward the copy of your CV to [email protected] This posting is just an outline of the basic responsibilities and requirements for the position, there is more to being a member of the team, so just keep in mind that this is not a comprehensive list of everything the job will entail. Your duties, responsibilities and activities may change as per business requirements. Please refrain from applying if your profile is not exact match for this role. Mail CVs to [email protected] Whilst we will endeavor to contact you following your application, due to the high volume of applications if you have not had notification from us within 24 hours please take your application as not being successful this time, we will keep your details in the database for future opportunities. NB: Please note that, not getting shortlisted for a role is no reflection on your skills or qualifications; it simply means that the hiring manager is giving more priority to many other specific factors other than skills or experience which are relevant to this position based on their current business requirements/customer demographics.* Please note that candidates are NOT selected merely based on skills/experience . We urge majority of the Hiring Managers who work with us to use Talent Analytics that check various factors based on their previous hires, including Nature of the job, Suitability to team/company culture, Possible duration a candidate sticks with the company, Nature of client-pool, Work locations/timings, Market Knowledge and many other factors that add value to business/customers. The hiring decisions are taken to run the business at low-risk in steady, optimized, efficient manner. Advertisements