Night Manager - -Dubai
Dubai -Play Your Part The Night Manager will oversee all aspects of the hotel guest safety and experience during Night Time. Represents the Hotel Management in front of guests during Night Operating Hours Oversees the safety of the guests and takes rounds in public areas in line with the Security requirement. Providing hands-on guidance and support of all operations. Ensures a smooth End of Day in PMS. Takes appropriate action in case of any emergency in line with company policies and procedures and follows the internal communication and incident reporting. Works to achieve seamless integration of systems, policies and processes between the Hotel and Resort with a focus on optimizing efficiency and convenience for hotel guests. Responsible for the aesthetic appearance and functionality of all public space areas and guest amenities, including but not limited to: Porte of Cochere, hotel grounds, Main Lobby, Pool, and Terrace. Immediately respond to and resolve guest concerns in an empathetic manner, offering a sincere apology and providing timely follow-up and/or appropriate compensation if/when necessary. Takes ownership of any defects that negatively impact the guest experience and work together with hotel leadership to make the changes necessary to prevent reoccurrence. Champions the warm welcoming of guests to the hotel Lead a positive and professional Guest Services Team, with a focus on the guest experience and process efficiency. Act as a role model in leading this through The Merlin Way. Manager on Duty (Hotel Silver) Preferred Arabic speaker Main Responsibilities: Business Impact / Results Directly oversees the planning of the Night Shift and End of Day of the PMS. Responsible for the Safety of the guests and hotel in line with the company H&S policy. Monitors and reviews guest contact areas throughout the hotel to ensure unwavering adherence to service standards, policies and processes with a focus on the guest experience and H&S standards. Continually collects and reviews guest feedback with teams and counterparts in an effort to minimize defects and maximize guest satisfaction. Works with hotel night teams to streamline the flow of communication and operational processes related to all areas. Ensures a smooth operation during night hours and solves guest issues directly. Creativity Monitor and review guest feedback to identify and influence the addition of resources, events and/or amenities that will enhance the guest experience. Explore and provide feedback relative to new sales opportunities and/or added revenue streams. Communication Work closely with the Hotel Excellence & Guest Experience Manager and Front Office Manager in terms of striving to achieve the wider hotel objectives. Update the Hotel Excellence & Guest Experience Manager on any operational issues happened during the night and/or guest concerns, in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need. Decision Making and Autonomy Champion the guest experience, observing all activities from the guest’s point-of-view, and make actionable recommendations to counterparts and the Guest Services Manager for improvements. Make decisions relative to appropriate compensation in response to guest concerns. Work to develop new programs and initiatives focused on streamlining the flow of communication and integration of processes between the Hotel and Resort. Applied Knowledge and Specialist Skills Advanced proficiency in interpersonal and guest communication skills. Proficient in Microsoft Word, Excel, PowerPoint. Lead by example while being a role model for the Merlin Way. Work independently and as part of a team on various projects and initiatives. Managing Resources Understanding of budgets, key performance indicators, moral and fiduciary responsibilities. Effective use of department and resort resources. Ensure there is adequate leadership coverage, 24/7. Provide a balanced level of support and leadership to the night team in the hotel. Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome. Ensure team and department costs are kept within agreed budget. Ensure the whole team has a clear understanding of their roles, responsibilities and the importance of alignment and positive attitudes. Provide the relevant information, tools and training to the appropriate teams in order to deliver the guest experience and to foster continuous career growth and development for department associates. Complexity and Problem Solving Effective applies strong troubleshooting and problem resolution skills on a daily basis. Offers creative ideas for delivering the guest experience and achieving operational/financial targets. Acts as an incident controller to provide protection, support and recovery to the Hotel. Coordination of all safety and security activities for the hotel. Demonstrates the ability to resolve difficult guest situations which result in a positive outcome. Health & Safety: You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it. You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Are You a Star? In order to be qualified for this role you should possess the below criteria: Bachelor’s degree in a related field or equivalent experience required 2 – 4 years of management experience or progressive growth in a customer service oriented role, preferably in theme park or hotel/resort operations. Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service. Knowledge and understanding of safety and security procedures as related to health, liability, loss prevention, incident reporting, etc is essential. Proficiency with Microsoft Office applications including Word, Excel and PowerPoint. The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Walk in Interview Filipino Female Cleaner - Pathway Global Human Resource Consultancy-Dubai
Dubai -AED1,800 - AED2,000 a monthUrgently Hiring Filipino Female Cleaner for one of the Reputed Company in Dubai -.Salary- 1800 to 2000 AEDBenefits- Free Transport + Free Visa + Free InsuranceCandidate will be free to stay out / live outcandidate on visit visa/ cancelled can apply and attend interviews.Makateb Building 207, opp green house, Deira City center metro exit 04, Deira- Dubai -.Timing & Date- 8 am to 2pm on 13 & 14 Nov, 2019.Job Type: Full-timeSalary: AED1,800.00 to AED2,000.00 /monthExperience:janitorial: 1 year (Preferred)
cleaner: 1 year (Preferred)
Location:Dubai - (Preferred)
Steward - Culinary - Al Qasr, Madinat Jumeirah - Madinat Jumeirah Resort - Jumeirah Group-Dubai
Dubai -About Jumeirah: At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe and the Middle East. Set on a private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A’ Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens. The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia. About the role: An exciting role has arisen for a highly motivated and hardworking Steward to join the Back of House team situated at Madinat Jumeirah. The main purpose of this role is to execute back of the house cleaning and sanitation duties, ensuring that the highest standards of cleaning, hygiene and sanitation are followed at all times. Your main duties include: To provide a courteous, professional, efficient and flexible service at all times following Madinat Jumeirah Standards of Performance. To perform all duties and tasks in the assigned Place of Work to the standard set on a regular bases reflecting change in trends, guest expectations and operating philosophies. To be entirely flexible and adapt to rotations within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned. To perform all duties and tasks when rotated or assigned to another Department. To be fully acquainted with all services and facilities offered by the hotel. To perform opening and closing procedures established for the Place of Work as assigned. To ensure that the Place of Work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To perform general cleaning duties as assigned by the Assistant Manager or Team Leader – Stewarding. To clean and wash dishes according to the established performance standards. To clean and wash pots, pans and other kitchen utensils according to performance standards. To empty rubbish bins according to scheduled garbage runs. To strictly adhere to the opening and closing procedures established for the department. To have a thorough understanding and knowledge of all cleaning procedures, use of dishwashing machines and the type of chemicals to be used. To ensure that the work area is kept clean and organized at all times. To exercise careful use of operating supplies in order to reduce spoilage and wastage. To handle guest and employee inquiries in a courteous and efficient manner, and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. About you: The ideal candidate for this position will have the following experience and qualifications: Candidate should have Secondary School certificate At least 1 year Food and Beverage or Stewarding experience Good knowledge of Stewarding machinery and equipment such as utensils, polish, varnish etc. Good knowledge of understanding the Kitchen You must able to communicate effectively in English Able to deal with people from different nationalities About the benefits: This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.