Supervisor Attractions - -Dubai
Dubai -The Role Building Fun Join the team of the first LEGOLAND Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND Dubai - we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests. With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine. Come and work where work is PLAY. At LEGOLAND we make every child a HERO! Play Your Part In this role you will be responsible for ensuring the highest safety standards are achieved and maintained throughout daily operation of rides and attractions in LEGOLAND Dubai - while providing the highest standards of guest satisfaction.To ensure department is managed and operated in-line with company brand standards, health and safety requirements and standard operating procedures. Supervisors to provide direction to the Attractions Team Leaders and Front Line team. To implement procedures, trainings to nurture behaviour where the health and safety of our guests and staff is of paramount priority. To maintain healthy working relationships with all levels within the department. They will be expected to drive our key operating standards of Safety, Service, Quality and Efficiency. Expected to take role of Team Leader or Front Line when needed. Main Duties: OPERATIONS: - To provide safest possible environment to the guests and staff within the park facilities - Responsible for assisting with the smooth daily operation of the Attractions department. Support opening/closing of the park ensuring all rides and attractions are ready and presentable at the opening, all required checks done and logged, all staff in position meeting required grooming standards. Ensuring all documentation is completed by the end of the day, all closing procedures followed, any technical issues communicated timely, as per procedure. - Overview the Team Leaders and Front Line teams daily duties to make sure the department is fully functional. Monitor staffing level, staff reporting time, managing lateness, absence, breaks. - Organise and Implement the training of the Attractions operator and attendant position teams to required standards within timeframes set. - To create and maintain a safety focused environment throughout the department, assisting with the creation and implementation of departmental training and auditing procedures. - Exceed guest expectations through ensuring departmental team deliver to agreed service standards. - To ensure departmental standards and KPIs are met. - Actively demonstrate the company values to all colleagues. - Chair regular meetings with direct team within required intervals and attend required regular meetings with Departmental Management to ensure consistent flow of communication throughout the department and the company. - Providing the ultimate experience of the Merlin/LEGOLAND brand. BUSINESS IMPACT/RESULTS - Drive and motivate the Team Leaders and front line staff towards achieving Company and departmental goals and objectives - Responsible for supporting the efficient daily operations of all the rides and attractions in LEGOLAND Dubai -. - Provide accurate daily figures of ride attendance whilst ensuring smooth operation of all the rides and attractions. - Assisting in managing and meeting all departmental labor budgets. CREATIVITY - Acting as a role-mode for the Merlin company values. - Suggest and demonstrate activities to increase revenue in the business. - Proactively seek to identify different methods of working in order to maximize efficiencies within the department while maintaining safety standards. COMMUNICATION - Ensure consistent flow of communication throughout the department - Inspire excellent customer service within the department. - Assisting in the coaching and development of the team including part responsibility for the departmental training programme. - Provide motivational shift briefs to ensure staff members are up to date with the latest company information/promotions and inspired to commence their shift looking after our guests. DECISION MAKING & AUTONOMY - Actively demonstrate commitment to positively handling difficult situations and change without conflict. Show resilience, stamina, reliability and a "Can-do" attitude when under pressure. - Comply with all People Managers policies and procedures and ensure that the team follow these at all times. APPLIED KNOWLEDGE & SPECIALIST SKILLS - To have a full working knowledge of the Park including geographical layout, services and safety/security procedures. - Attend company training programs to develop capabilities including people management, recruitment skills, financial and disciplinary training. - To be actively involved in the training and auditing of the Team Leaders and Front Line Team (both in initial and ongoing) MANAGING RESOURCES - The position may also require working in other departments within Operations where required - Involvement in the recruitment for the department to constantly meet the operational requirement. - Create a fun work environment where your team are motivated, encouraged to openly express their own ideas and treated with respect. - Implement Staff Survey initiatives to improve work environment. COMPLEXITY & PROBLEM SOLVING - Involvement in the completion and reviewing of departmental risk assessments - Resolving and managing staff issues while taking responsibility for the welfare of the team. - Provide strong leadership in relation to poor performers, enforcing standards fairly and consistently. - Monitoring and reviewing of guest feedback to identify areas for improvement to maintain excellent levels of satisfaction. HEALTH & SAFETY Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated Requirements Are You a Star? In order to be qualified for this role you should possess the below criteria: - High school or equivalent level of education - Requires a minimum 2-year operational experience of working within a theme park environment at front line or preferably middle management level with related customer service - Requires organizational and planning skills, with the ability to execute multiple tasks. - Strong understanding of management of risk assessments, SOP's and EAP's within a waterpark or theme park environment. - Self-motivated and demonstrated initiative. - History of supporting management and colleagues, with demonstrated leadership skills. - Strong problem solving and communication skills. - Must be customer service driven. - Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required. - Fluent English in both oral and written. - Previous work experience in Hospitality/Waterpark. - Excellent understanding on culture awareness and the unique environment of the UAE. - Plan & organize: Staff Meetings - Work at height The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company. About the company Dubai - Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai - Parks and Resorts articulates the Dubai - leaderships vision of positioning the emirate as a compelling global tourist destination. The first phase of Dubai - Parks and Resorts will comprise three theme parks: motiongate Dubai -, Bollywood Parks Dubai -, and LEGOLAND Dubai -. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014
Internal Auditor Manager - Deluxe Transportation & Logistics-Dubai
Dubai -To conduct independently internal audit assignments of complex accounting & financial controls systems or similarly complex segments of operations/ business units in Dubai -, with moderate travel to branch offices, located in UAE. Plan, organize and report on the work of audit team assigned on a permanent /project basis. Audits conducted include regular & special financial /operational audits and encompass large or complex operations where data is involved. Typically several audits/ audit segments are ongoing at one time. Accountabilities Supervise subordinate auditors or other professionals & assistants assigned to the team (co-sourced IT Auditors etc..) Obtain information directly /indirectly through examination of records or by interviewing employees Assess the adequacy & effectiveness of internal controls, accounting & risk management systems Review implementation of accounting /front end systems to determine reliability in respect of producing accurate accounts & records of transactions Review for compliance with rules & directives & for effectiveness of procedures Assess efficiency & effectiveness in execution of objectives of units audited Conduct discussions of audit recommendations & findings at close of audits with the Head of Audited Unit Prepare Audit reports recommending remedial action/improvements & overall audit opinion in line with IAD Methodology Audit Follow Up Obtaining management action plans and reviewing implementation of action plan, whenever required. Audit Documentation and Audit Management System Maintaining documentation in support of audit testing and audit issues. Use of the Audit Management System Execution of internal audit plan, performing internal audit field-work following the planned audit programme and approach, delivery of quality work in line with Internal Auditing Standard, issued by Institute of Internal Audit (IIA) and Audit Manual of the company. Prepare data analysis which will assist in driving the strategy /plan for the audit and assist in identifying the various sampling methodologies to be used & identification of key risks of the audited unit Plan the strategy/objective of audit, determine the audit procedures & scope of the audit and prepare the audit programme Skills Required Strong Advisory/Consultative skills to be able to develop solutions to problems Ability to work across functions & locations as& when needed Strong Numerical, Analytical and problem solving skills Ability to work within tight deadlines & manage the work f others within an audit assignment. Strong Organizational skills Good presentation and report writing skill. Written and Verbal communication skills in English. Strong People/Interpersonal Skills with the Ability to make contacts & communicate well across the company Strong Influencing skills and ability to communicate audit results with Senior management Education, Experience and Formal/Professional Qualifications Qualified Accountant ACCA , ACA, CPA etc with experience at local/international level with a min of 6-8 years or First level university degree in Business Admin, accounting or another related field with experience at local/international level with a min of 10-12 years Professional audit /accounting Exposure in financial service industry is a must. Exposure to Insurance industry is preferable. Professional audit /accounting Exposure in financial service industry is a must. Exposure to Insurance industry is preferable.
Sales Manager - -Dubai
Dubai -Job Title: Sales ManagerDivision: Business DevelopmentRegion: Middle EastLocation: Dubai - U.A.E1. Purpose of RoleResponsible in managing all aspects of prospect development from pre-sale through close. This includes developing referral sources, identifying new clients that match the Marsh client profile, and ensuring a consistent flow of new revenue for the practice.2. Key ResponsibilitiesIdentifies and actively pursues potential new business opportunities with a strong audience in business developmentLeads the coordination of organizational resources necessary to drive a sale to completionDevelop sales strategies for increasing target market sales and manages the execution of these strategiesIdentifies potential referral sources and develops relationships through personal contact and presentation of the practice’s resourcesQualifies prospects based on practice’s guidelines for new businessGenerates additional revenue opportunities by introducing and leveraging other Marsh products and services as appropriateIdentifies external and internal referral sources and partners closely with those sources. Leads in the creation of sales proposals and presentations and works with the referral source partner to coordinate the delivery of these presentations to prospectsTransitions a qualified prospect or new client to a client executive and supports the client executive in implementation of new business deals and transitions client to account management statusUtilizes information sources internally and externally to gather appropriate data to properly position Marsh to prospectIncorporates and regularly practices techniques introduced through sales training to continuously enhance skills and related performanceEnsures that up-to-date prospective client information is maintained in the databaseEnsures that all regulatory requirements are met and complies with all internal policies and proceduresPerformed other duties as assigned3. Reporting LinesDirect : Country Business Development Leader4. CompetenciesGood knowledge of Microsoft Office/other PC based applicationsDemonstrated ability to negotiate with multiple decision makers on complex salesEffective leadership qualities to guide a team of internal colleagues through the new business development and ensure process integrity and timeliness in our response to prospects and clientsAbility to function in a highly structured sales management environmentAbility to assess financial attractiveness of new leads to ensure profitabilityDemonstrated ability to function effectively both independently and as a team-oriented leader in a high visibility client environment. Must be able to work independently but also lead in a highly matrixed environmentAbility to exercise sound judgment and strong problem solving skillsProven time management skills to manage multiple priorities and deliver timely and accurate work5. Special Knowledge and SkillsDemonstrated track record in consistently achieving aggressive sales objectivesAbility to self-start and independently initiate new opportunitiesMust demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development6. RequirementsBachelor’s Degree strongly preferredMinimum 10 years’ experience with new business development required, ideally with some large group insurance experienceProven insurance industry experience with individual and group insurance productsExcellent written and oral English communication skillsArabic is a plusJob Type: Full-timeExperience:early childhood education: 1 year (Preferred)
management: 1 year (Preferred)
Sales: 10 years (Preferred)
Location:Dubai - (Preferred)
Language:Arabic (Preferred)