Customer Service Representative - INNOVATION WORLDWIDE DMCC-Dubai
Dubai -Full-time, PermanentCustomer service officerFemaleArabJob Types: Full-time, PermanentExperience:customer service: 3 years (Required)Location:Dubai - (Preferred)
Language:English (Required)Arabic (Required)
A/C Technician - Male - Almoftah Aldhabi building contracting L.L.-Dubai
Dubai -Must be male with a minimum of 3 years related experiences and can join immediately. His job responsility is to assist the maintenance team and attends to the complaints related to the repairing of AC units of the building.Job Type: Full-timeExperience:technician: 3 years (Required)Location:Dubai - (Required)
Support Coordinator / Helpdesk - Piks Key Holiday Homes Rental LLC-Dubai
Dubai -Full-time, PermanentAED3,500 - AED4,500 a monthPosition: SUPPORT COORDINATOR / HELPDESK (IT BUSINESS) / DISPATCHERLocation: Oud Mehta, Dubai -Experience Requirements: 2 YearsIndustry / Product Experience: Managed IT Services, Project Management, Team Management, Scheduling,DespatchingSupport Coordinator / HelpdeskYou will assume overall responsibility (and be the lead facilitator) for delivery, management &improvement of IT services to clients based on industry best practices such as ITIL & ISO.You will be responsible for leading the development, implementation, sustainment, and continuousimprovement in IT Service Management (ITSM) processes; as well as establishing, measuring andreporting on Key Performance Indicators (KPIs) related to services, processes, operations, anddelivery.You will be required to build & maintain strong client relationships.1. SERVICE DELIVERY:a. Contribute directly to the strategy, development and quality of IT Service Management and the Company’s service delivery capability. Instil service orientation and ITSM awareness.b. Ensure that client-committed SLA’s and deliverables are being consistently met.c. Ensure that all client-generated as well as monitoring-tool-generated tickets are promptly logged, assigned and followed through till closure.d. Flag recurring service requests for problem management & root cause analysis.e. Introduce efficiencies in services delivery by ensuring a high percentage of First CallResolutions.f. Identify tickets where services were not delivered to a high standard & discuss thesame with management.g. Identify training needs for the service delivery team and initiate a training schedule(tech & soft skills)h. Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.i. Develop both short- and long-term service and process goals and maturity levels to be achieved over the specified time period.j. Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.k. Create daily, weekly, monthly & quarterly reports (internal and client-facing).2. CUSTOMER EXPERIENCE & COMMUNICATION:a. Initiate a two-way communication channel with clients and keep them updated withthe status of their requests.b. Organize & lead periodic client service review meetings covering performance,service improvements, quality & processes.c. Conduct regular client feedback surveys to ensure satisfaction with the quality ofservices delivered.d. Discuss any critical feedback or complaints with management & identify potential solutions.3. CERTIFICATIONS:a. You will be expected to constantly upgrade your skills by means of achieving relevant certifications such as ITIL V3, CMMI, PMP etc.4. PERFORMANCE INDICATORS:a. High client satisfaction ratings.b. All incidents dealt within agreed SLA’s.c. Skills within the service delivery team sufficient to meet business demands.d. Efficiencies in service delivery by technicians.e. Service delivery standards are effectively implemented and maintained.NOTE: This job description is subject to review by management and you may be assigned additionalresponsibilities with changing business dynamics.Job Types: Full-time, PermanentSalary: AED3,500.00 to AED4,500.00 /monthExperience:work: 1 year (Required)total work: 2 years (Required)Education:Bachelor's (Required)License:ITIL Foundation,PMP (Preferred)
Language:English (Required)