Analyst, Travel Security - -Dubai
Dubai -Position/Employment type: Analyst, Travel Security / Permanent / Full Time / Shift patterns over Organization/Reporting line: GardaWorld Security Services, Travel Security and Information Services /Reports to Head of Intelligence and Analysis – Travel Security Place of work/Travel: Singapore / may be required to travel internationally to other hub offices. Contact and Cooperation: Internally: Information &Travel Security: Immediate team and management, Special Risks team, Corporate functions; Commercial Services Team, Operations Support Team, Regional Directors Externally: Clients, information sources, NGOs, third party providers Job Outline: Overview: The Analyst will support Travel Security Information Services department in providing primarily risk analysis and secondly travel security alerts to support the company’s Information & Travel Security services and its clients with their activities across core geographies. Key Responsibilities: Proactively monitor global developments/events in support of GardaWorld 24/7 travel support services including when required and directed the production of daily alerts, client outreach and operational support; Maintain editorial integrity of all products to include content/language review, translation; Maintain relationships and contact with high level sources to enhance analysis provided by traditional open-sources; Provide high level and bespoke advice on geopolitical events in support of GardaWorld and its clients including regular written briefings/reports as required; Support GardaWorld business development initiatives through regular and bespoke reporting; Be responsible primarily for the output of analysis and if / when required of alerts and whilst ‘shift manager’ on weekends of holidays, as per rota. Competencies: Analysing and interpreting; analyses information by understanding components, patterns and relationships, see gaps in information and probes for more information. Writing and reporting; structures information to meet the needs and understanding of clients, writes clearly, correctly and convincingly. Avoids jargon and complicated language. Interacting and relationships; communicates effectively with team members and clients, relates well to others with confidence and empathy, builds trusts and responds quickly to needs of others and feedback, remains clam and resourceful during difficult and emotive situations. Principles and values; upholds ethics, applies discretion, demonstrates integrity and accountability, flexibility and motivation to work shift patterns and maintain quality delivery Development: maintains a high level of industry knowledge and awareness of geopolitical and security issues. Able to apply a global perspective to information and incidences and access sources that extend knowledge and analysis beyond traditional open sources. Accountability: The Analyst, Information & Travel Security is accountable to the Head of Intelligence and Analysis – Travel Security and will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year Core accountabilities are: Delivery client reports and intelligence products Execution of defined administrative tasks Participation in company performance management cycle Relevant internships or related work experience in the security, insurance or international affairs sector. Experience analyzing geopolitical events Native English speaker Native French capabilities a definite plus Any other language a plus
Customer Service ManagerCustomer Service Manager - HEI+-Dubai International City
Dubai - International CityFull-time, ContractAED3,500 a monthCustomer Service ManagerAt Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.What You'll DoManage a team of 12-18 consultants at varying skill levelsSupervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries and any other issues that may arise in the order fulfillment processProvide extensive coaching and counseling to assist consultants in meeting customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunitiesConduct side-by-side observations and quality assurance (call monitoring) reviewsMake recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination processWork closely with Human Resources and Senior Leadership to address and resolve employee issuesEffectively interview and recommend candidates for hireAnalyze trends based on historical data to close performance gapsRespond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolutionWhat You'll NeedStrong problem-solving skills and the ability to think analytically while working in a fast-paced environmentProven ability to close performance gapsExcellent communication and relationship building skillsProven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environmentBachelor’s Degree or equivalent customer-facing and management work experienceJob Type: Full-timeSalary: $53,500.00 to $56,000.00 /yearExperience:management: 2 years (Required)Customer Service: 2 years (Required)Location:Bangor, ME (Required)Work Location:One locationBenefits:Health insuranceDental insuranceVision insuranceRetirement planPaid time offParental leaveTuition reimbursementThis Job Is Ideal for Someone Who Is:Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with people and working on group projectsAdaptable/flexible -- enjoys doing work that requires frequent shifts in directionDetail-oriented -- would rather focus on the details of work than the bigger pictureAchievement-oriented -- enjoys taking on challenges, even if they might failThis Job Is:A job for which all ages, including older job seekers, are encouraged to applyOpen to applicants who do not have a college diplomaContact on Whatsapp for more info +1-814-408-9652Job Types: Full-time, ContractSalary: AED3,500.00 /monthExperience:Customer Service: 1 year (Preferred)
Commercial Manager - -Dubai
Dubai -Hill International is an international construction consulting firm that provides program and project management, construction management, cost engineering and estimating, quality assurance, inspection, scheduling, risk management and claims avoidance to clients involved in major construction projects worldwide. Hill has participated in over 10,000 project assignments with a total construction value of more than $500 billion. Hill is a publicly traded company listed on the New York Stock Exchange (NYSE: HIL), and is headquartered in Philadelphia, Pennsylvania. (www.hillintl.com) We are seeking a Commercial Manager in Dubai -, UAE. Responsibilities: Ensuring that the requirements of the contract documents are implemented and maintained throughout the Contract period Assist in the review of contractual notices of claims and providing contractual advice to the Engineering in their administration of the Construction Contract. Interaction with the Client representatives, the Project Management Consultant, and relevant Contractors in respect of all contractual matters Assists in the drafting of commercial terms for design, engineering and/or construction services for approval by the Contracts Director Reviews all contract documents to ensure congruity and to minimize patent and latent ambiguities Assists with administration of on-going Contracts, including monitoring Contractor and commission compliance with the Contract documents Investigates problems and recommends corrective action Prepares correspondence and maintains records necessary to ensure the effective administration of all Contractual matters Facilitates the preparation of Contract change and prepares the relevant variation orders Facilitates the contract close-out procedures to ensure that all terms and conditions of contracts have been complied with prior to final payment to contractor Ensures that all contractual procedures are implemented and maintained Assists on all contractual matters Assists in the review of Contractor’s claims in accordance with the provisions of the Conditions of Contract and ensures the Client’s interests are protected Ensures all warranties, bonds, insurances, guarantees, etc. are in place and maintained and updated in accordance with the Contract and are in compliance with the Clients requirements Assists the Estimation and Project Control teams in respect of contractual implications of change orders Prepare for review Recommendations for Release of Retention and Bonds Prepare monthly Reports for review Assist in the preparation of Monthly Progress Reports Responsible for the preparation and maintenance of Engineer’s Instructions, Variation Orders and Claim Logs Attends Commercial Meetings and records minutes of meetings Prepare procurement strategy Qualifications BSc Degree in Quantity Surveying or Engineering and have a minimum of 15 years’ experience Professional Membership such as RICS, and training in construction contract law are required Proven claims background Experience as claims writers Worked for previously for claims/ consultants Fellow of the Chartered Institute of Arbitrators (FCIArb) Member of Chartered Institute of Building (MCIOB) Associate Member of Royal Institute of Chartered Surveyors (Assoc RICS) Member of the Society of Construction Law LB (Hons) MRICS and/or MCIArb professional qualification Ideally a legal qualification, Construction law ideal Hill International is an Equal Opportunity Employer/Minority/Female/Veteran/Disabled Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.