Business Support Analyst - QBE-Dubai
Dubai -Business Analyst for Automotive Protection/ All lines Job Title: Business Support Analyst Location: Dubai - Department: Automotive Protection/All Lines Role QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. We are looking for a highly motivated versatile business analyst to join our Automotive Protection department with a cross over into other lines of business. The Automotive Protection department specialises in developing affinity insurance solutions to the global automotive sector providing Extended Warranty, Guarantee Asset Protection and Involuntary Unemployment. This highly successful department is growing at a fast rate and is looking to expand its team in the Middle East. The individual will need to be a self-starter, demonstrate leadership skills, excellent analytical skills and very good knowledge of Microsoft applications, particularly MS Access and Excel. You need to be adaptable, enthusiastic and have a strong ability to learn and problem solve. An enthusiasm to learn is essential and a background in Insurance will be an advantage. One of the key responsibilities of the role is to help service our clients in the Middle East; they will make sure that processes are understood, followed and SLAs are adhered to. The role will involve but is not limited to: Ownership of operational process improvement initiatives from ideation to close, carefully managing all the interim technical & operational milestones Documentation of end-to-end operational processes by gathering business requirements and mapping processes, ready to offshore Developing and maintaining client relationships, resolving client queries whether financial, VAT or systems related in a timely manner and chasing and managing debt in accordance with payment terms Support the delivery of change to the business by shaping activity and the work of others outside the London analyst team Collaboratively working across the business functions. Liaising with clients, senior stakeholders, IT developers, analysts, underwriters, account managers, claims, finance and actuaries Working within an Operational capacity to help fulfil branch administration and analysis Supporting the AP Account Manager with forecasting top line and supporting the underwriters in Business planning Due to the uniqueness of the Automotive Protection account, a definitive role cannot be scheduled. The ideal candidate will, therefore, have to be versatile and have the ability to adapt to any eventuality that might come about. They should have the ability to take ownership, think for themselves and act when confronted with unique situations. There will be opportunity to acquire new skills depending on the achievements of the individual and their career ambitions. Requirements You will need to be able to display you have the following qualifications and experience: A minimum of a 2:1 or equivalent in a finance or analytical related degree Excellent knowledge of MS Excel (VBA desirable but not essential) Very good knowledge of MS Access (strong understanding of relational databases and ability to write queries, create reports, forms and macros is a must. SQL desirable but not essential) Good knowledge of Visio, Word and PowerPoint Strong analytical skills - methodical, logical and rational approach to problem solving High attention to detail with the ability to work quickly and accurately Comfortable with interpreting and producing insurance financials Excellent written and verbal communication skills; Strong negotiation skills and having the ability to present findings to key stakeholders and clients Highly organised and efficient. Able to manage own workload, prioritise, and to deliver high quality outputs within tight deadlines At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies. Number of Openings: 1 How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Real Estate General Manager - Real Estate Valuation Services-Dubai
Dubai -General Manager Requirements:- UAE Real Estate Sales / Leasing Experience- Strong leadership qualities- Strong communication and negotiation skills, both oral and written- Experience in Management and Marketing- Valid UAE driving licenseBenefits:- Strong administration and marketing platform- Attractive commission scheme and bonuses- Company provides visa and medical insurance- Supportive and guiding managementJob Type: Full-timeExperience:Management: 1 year (Preferred)
Real Estate: 1 year (Preferred)
Education:Bachelor's (Preferred)
License:RERA (Preferred)
Language:English (Preferred)
Arabic (Preferred)
Customer Service ManagerCustomer Service Manager - HEI+-Dubai International City
Dubai - International CityFull-time, ContractAED3,500 a monthCustomer Service ManagerAt Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.What You'll DoManage a team of 12-18 consultants at varying skill levelsSupervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries and any other issues that may arise in the order fulfillment processProvide extensive coaching and counseling to assist consultants in meeting customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunitiesConduct side-by-side observations and quality assurance (call monitoring) reviewsMake recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination processWork closely with Human Resources and Senior Leadership to address and resolve employee issuesEffectively interview and recommend candidates for hireAnalyze trends based on historical data to close performance gapsRespond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolutionWhat You'll NeedStrong problem-solving skills and the ability to think analytically while working in a fast-paced environmentProven ability to close performance gapsExcellent communication and relationship building skillsProven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environmentBachelor’s Degree or equivalent customer-facing and management work experienceJob Type: Full-timeSalary: $53,500.00 to $56,000.00 /yearExperience:management: 2 years (Required)Customer Service: 2 years (Required)Location:Bangor, ME (Required)Work Location:One locationBenefits:Health insuranceDental insuranceVision insuranceRetirement planPaid time offParental leaveTuition reimbursementThis Job Is Ideal for Someone Who Is:Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with people and working on group projectsAdaptable/flexible -- enjoys doing work that requires frequent shifts in directionDetail-oriented -- would rather focus on the details of work than the bigger pictureAchievement-oriented -- enjoys taking on challenges, even if they might failThis Job Is:A job for which all ages, including older job seekers, are encouraged to applyOpen to applicants who do not have a college diplomaContact on Whatsapp for more info +1-814-408-9652Job Types: Full-time, ContractSalary: AED3,500.00 /monthExperience:Customer Service: 1 year (Preferred)