Cafe Manager - -Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Job Purpose: The Café Manager must ensure the seamless running of the M&S Café in the most efficient and effective manner. They must deliver the highest possible standards of service, whilst being pro-active in maintaining and or improving turnover and profitability, reporting to the Store Manager. Key Accountabilities: Café & Customer Management Seek and maximise revenue opportunities and minimise costs Protect the health, safety and well being of our customers and colleagues Develop a motivated and high performing team committed to delivering clear goals Agree and implement actions to continuously improve the customer experience Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work People Develop a positive and direct relationship with all colleagues Within the department, support a culture of pride, ownership and desire to exceed expectation Foster a culture of flexibility Ensure you respond quickly and positively to changing requirements whether within the department or outside in order to meet business demands Health and Safety Develop an awareness of the implications that H&S issues have on insurance premium Understand relevant H&S legislation and the implications on the business, taking action as required Ensure all departmental staff work hygienically and productively Ensure a safe workplace by identifying and reporting hazards and taking corrective action Review and communicate health and safety audit reports and initiate required action with relevant departments Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity Be fully aware of fire evacuation procedures for your department and your colleagues Operations Review and communicate financial information to assist in proactive and timely decision making Manage monthly stock-takes and review results and variances with relevant departments Ensure that in house control systems/audit requirements are adhered to Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins Control costs without compromising standards and customer experience Develop a calendar of all key training with the Training Manager, identifying training needs and capability gaps within the team Manage all employees’ performance in line with job descriptions, giving regular feedback and appraisals Manage all disciplinary and grievance issues within the department in consultation with the Human Resources team, giving particular focus to the kitchen / Cafe relationship About You: To be a successful M&S ambassador you will have at least 5 years of experience in the Hospitality/Food & Beverage industry, having strong knowledge of food and its preparations, trends, competition, understanding the local H&S regulations, great organizational skills, excellent communication skills, have the ability and knowledge necessary to solve the problems they may face, supervision and teamwork skills. They also need to be extremely knowledgeable on all the products they sell and has passion for premium food outlets and café’s We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Guest Services Assistant - LEGOLAND® Hotel - -Dubai
Dubai -Play Your Part The Guest Services Assistant is to provide courteous and professional service to our guests and to offer assistance as needed during their stay. They are to provide the highest level of recognition and personalized service to the guests. They are to also assist the Concierge duty and Service Excellence Manager in the day to day operations and be familiar with the hotel’s standards, policies and procedures. Main Duties: To maintain personal contact with guests and act as hotel ambassador to greet and communicating with guest at the lobby To be totally familiar with room amenities, layout, rate structure, outlets (e.g. operating hours, menu, prices), facilities and services offered in the hotel To be conversant with the Front Office computer program and its application and operation. To reply guest email inquiries within given timeframe Giving directions to attractions at LEGOLAND, Dubai - Parks and Resorts as well as local tourist spots for entertainment, eatery, shopping and etc. To be able to recommend travel arrangements, can help guest make dining reservations. To be aware of activities and happenings in-house e.g. entertainment, promotions, conference locations, banquet, parties, etc. Maintain the 1 stop shop for all internal calls and enquiries, room assignment and guest email correspondence. To be aware of all arrivals and departures especially the VIP guests. To welcome as many guests as possible upon arrival at the hotel. To inspect rooms assigned to VIP guests so as to ensure that all requests for special arrangements are attended to. (e.g. fruits, special occasion set up if any & etc) To handle guest complaints or requests and liaise with the departments concerned to ensure immediate follow-up. To bid farewell to departing guests whenever possible. To make courtesy and follow up calls where needed to ensure highest guest satisfaction. To perform any other duties as may be directed by the Hotel Excellence and Guest Experience Manager. Be aware of Lost and Found procedures, at all times. Health & Safety: To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities. To cooperate with and support the LEGOLAND Dubai - Management to allow the business to fulfill its legal responsibilities through: Following reasonable instruction related to health & safety. Reporting dangerous situations or deficiencies in health & safety arrangements. To only use work equipment in accordance with training. To not interfere or misuse anything provided for the purposes for health & safety. Are You A Star? In order to be qualified for this role you should possess the below criteria: High school diploma or equivalent experience required 1 – 3 years of Hotel front desk or guest relation experience using OPERA PMS or equivalent preferred Must be able to speak the English language clearly and any additional language is beneficial Provide excellent customer service and maintain a professional demeanor Ability to communicate effectively with others both verbally and written Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays The Best Part Of The Story We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Enterprise Sales - AIM Account Manager – Middle East - -Dubai
Dubai -Bloomberg’s Buy-side OMS (AIM) delivers global, multi-asset solutions for portfolio management, trading, compliance and operations for buy-side firms. AIM is used by more than 14,000 professionals in nearly 90 countries at over 700 client firms, including some of the largest asset managers, hedge funds, insurance companies, pension funds and government agencies. Our goal is to offer the most scalable asset management technology in the market -one that allows AIM clients to grow assets on existing investments and to quickly expand into new asset classes, markets or investment styles without disruption. What's the role? In this client facing role you will be part of a team that manages key client relationships with responsibilities for on-boarding new users to AIM in Middle East, interacting with clients on a daily basis and meeting with decision makers on strategic decisions, as well as supporting the team on deployment and tactical planning. This role interacts heavily across multiple internal business areas, ensuring effective collaboration in providing best solutions and service hence strong communication and project management skills are essential. We'll trust you to: Strategically look across your coverage to determine gaps in client’s workflow to increase their usage of the terminal and marquee products Proactively find and monitor at-risk users to defend the Bloomberg business Manage usage campaigns, both self-initiated to achieve business targets and management driven initiatives Develop a sound understanding of Bloomberg’s products, how they integrate with financial markets and have the ability to position our solutions appropriately Demonstrate a strong level of Bloomberg customer type knowledge, by understanding how that player type makes money, does their job, and utilizes technology Be able to demonstrate functionality and workflows of applicable Bloomberg solutions that improve a specific customer type's need Contribute innovative ideas that anticipate and address client needs Participate actively in new projects that drive departmental and firm-wide initiatives Seek out additional ways to demonstrate leadership and make an impact, such as mentoring, involvement in training, running campaigns, and active involvement in product enhancement You'll need to have: Experience in financial markets with strong cross-asset class knowledge (Equities, Fixed Income and Derivatives) A strong grasp of the buy-side workflow infrastructure needed to support the "full life cycle of a trade" A proven track record of outstanding customer service Excellent communication and presentation skills Ability to effectively time manage and prioritize initiatives Aptitude to excel in a fast paced, rapidly evolving environment We'd love to see: Prior buy-side Order Management system knowledge Arabic Language skills If this sounds like you; Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: http://www.bloomberg.com/enterprise/