Application Support Engineer - Deerfoot-Dubai
Dubai -Temporary, ContractApplication Support Engineer – Rate TBC Long term contract Dubai - Are you looking to gain commercial exposure to an international client? An opportunity to work for one of the most prestigious organisations in the world based in Dubai - has arisen for an Application Support Engineer to work on a long term contract basis. Key Skills: Global Connect TechnologiesSplunkService NowAnsibleAutomicOracle – PL/SQLLinux/Unix commandsInformatica ETLTIBCO AdministratorWebLogic, JBOSS basicsSQL ServerSharePoint and O365 Administration.Net / Java. Secondary Skills: Hands-on experience for the Operation and Maintenance of Avaya Systems: Avaya Communication Manager (CM), CMS and ASA, Avaya Session Manager, Avaya Contact Recorder, Avaya Enablement Services, Avaya Viewer, Dialogic Gateways, WebLM, Nortel (Avaya Blue), AVAYA Aura Contact Center (AACC).Knowledge and experience with Avaya Media Server Platforms including Multi-Carrier Cabinets G-Series Gateways, LSP and ESS systems. JOB RESPONSIBILITIES: To identify recurring problem areas, articulating trends for root cause analysis and providing information to problem management. Ensure that assigned problems are defined and analysis inline with the Problem Management Process. Ensure that solutions to problems meet the architectural standards within the technology area and impact to the business is minimised.To be an interface with different technical teams, applications teams and Customer support teams and dissipate the solutions required for all incident management and service request for all assigned business areasLiaise with vendors, IT coordinators and other IT teams to ensure a high level of system availability.To work towards resolution of incidents across various technologies and platforms.To update the status of an incident or service request in the tool. To make sure that they hold up-to-date information before acting on any incident or service request to insure that tool and relevant teams are updated.Ensure escalation and other sectional procedures are maintained, proactively informing management of process or procedural improvements.To provide workarounds / solutions to be updated in the Known Error database to Problem Management Team.To proactively identify and highlight issues, to reduce the possibility of system downtime for users.To provide required statistics and assistance to
SharePoint Developer - Tech Consultants-Dubai
Dubai -Job Summary: Looking for experienced and talented SharePoint Developer in Dubai -, United Arab Emirates (UAE) Job Key Details Determine requirements and technical feasibility of the project Maintain quality of technical solution through regular checkpoints and reviews Collaborate with the company sales and marketing people to customize the application for each customer including data structure, interfaces, initial reports, data entry and graphics Direct and assist each line of business with opportunities for shared applications and common business efficiencies Contribute to improvement initiatives involving business applications Execute application development requirements with a constant focus on coordinating business efficiencies through the activities of applications development Describe, plan and manage releases of application updates Offer expertise, lead technical meetings and communicate effectively with different development teams and departments Provide technical advice and expertise in guiding the project team to success Create detailed flow charts and diagrams outlining systems capabilities and processes Undertake any other assigned task Job Qualifications and Experience Should hold relevant qualifications for this position At least five years of experience in the same role required Strong knowledge of SharePoint 2010 & 13 (Development and deployment) Familiarity with design patterns and object oriented programming Good communication and interpersonal abilities Strong knowledge of .NET (C# & VB), Webservices, SQL and SSIS Should be able to work well in a multicultural environment Application Procedure: All qualified candidates are encouraged to upload their recently updated CV including your skype ID or WhatsApp number
Customer Experience Manager - -Dubai
Dubai -Purpose and passion: it’s a potent combination that drives us to achieve true greatness. At Les Mills International, unlocking and amplifying that inner drive to achieve goals is something we’re not shy to say we’re great at. We do it for millions of people around the globe each week by delivering life-changing fitness experiences. And we do it every day for our own team - our Tribe - by providing a mandate to thrive, to play to strengths and to be proud of the part we play in creating a fitter planet. Our Customer Experience Managers are on the front lines of our mission to create a fitter planet. They work as part of a team to grow our partnerships within their territory. The most important part of their role is to be a valued partner to new and existing club customers; educating and supporting them in achieving their business goals and helping members fall in love with fitness. The CXM will work between UAE and KSA, so the ability to travel regularly and Arabic language are strong requirements for the role. KEY ACCOUNTABILITIES EXPECTED OUTCOMES Leading customers through a successful launch of Les Mills programmesRelationships are developed with Customer Experience Managers and to guarantee a smooth transition of the customer through the entire sales process to launchSuccessful on time launch of programmes with new customersSuccessful on time launch of new programmes with existing customersAll sales actioned immediately and internal departments coordinated effectively for the launch of the programme in line with the client launch dateThe GFM system is promoted throughout the launch processSales-to-launch targets are met Prospecting and obtaining new customers to the businessTactical sales plan created for territoryPresentations made at appointments at expected conversion ratesUnderstanding and speaking with authority on the core principles of GFM and the Les Mills value propositionSales closed post appointments at expected conversion ratesThe number of qualified sales opportunities in the pipeline meets or exceeds the planSALES REVENUE – VALUE OF THE CLOSED WON OPPORTUNITIES WITHIN THE CALENDAR MONTH ( based on the estimated closed date of the opportunity)CLUBS/PROGRAMS – NUMBER OF NEW SITES AND NEW PROGRAMSPIPELINE – TOTAL VALUE OF ALL OPPORTUNITIES WITHIN SALESFORCEACTIVITY PER MONTH – PARTNERSHIP REVIEWS, SCHEDULED ANALYSIS AND NEW BUSINESS MEETINGS BOOKED WITHIN THE MONTH Ensure systems and tools are in place to deliver optimal results for our clientsCustomer service quality remains high and timing remains to plan as club numbers increaseGreater engagement / involvement of club decision makers (owners/operators) is secured in the post-sale servicing and support by LMVariations to the Club Performance model are made according to the nature of the club; (corporate, regional/national, Trust etc) and delivered to requirementClub consulting opportunities are identified and where approved, implementedLes Mills is represented positively at meetings/key industry/LM and Les Mills eventsKey metrics are measured and reported to People LeaderInput into wider LM strategic plans and budgets is made Provide on-going advice and support on the Les Mills systems to customers including re-launch and all elements of Les Mills™ Group Fitness Management system (GFM)Regular follow up provided and on-going relationships established and maintained with internal and external customersAll problems for clubs are actively resolved and where trends occur, proactive solutions are sought for all clients in advance (‘at risk’ red light targeting and prevention)Proactive resolution of all issuesSuccess stories are shared with other clubsGFM system is promoted throughout and throughout the re-launch processHigh quality GFM’s (and GFM content) is presented in all casesGFM content is adapted and implemented as appropriate to the customer Maximise all up selling opportunities to grow revenue base for LM Opportunities to up sell further Les Mills Programmes and other products/services to existing customer base are identifiedSales prospects are communicated to Business Development Team Retention of customersAll ‘at risk’ clubs are identified immediately and a plan of action to resolve issues developedTargets for net growth in licences are metCancellations are dealt with immediately and on all occasions, another programme or solution to overcome the cancellation is offeredRegular contact with clubs is made through all communication channels (i.e. webinars, club newsletter, email blasts, phone, email, etc.)Reports and analysis on retention regularly reported to People LeaderAccounts are managed effectively to ensure that they are on a pathway for start up and ongoing success Accurate record and database managementAll records are accurate and implemented into Sales Force immediatelySales Force is updated with history and communication with customer for internal knowledgeAll paperwork, inclusive of programme licence is delivered to the customer and followed up in an instance where there has been a change of owner or company nameAll relevant paperwork, inclusive of programme license is delivered to the customer in instances where cancellations are over turned for another programme or customers request the transfer to another programme Promote the company brandLes Mills is represented at meetings and eventsA proactive approach is shown in dealing with clientsProfessional presentations are made to individual and groups of clients Continuous ImprovementIdentify opportunities for continual business improvement Work as One TribeThe term One Tribe meaning the Les Mills team, distributors, clubs, instructors and participants is understood and proactively upheldRelationships with suppliers is excellent and suppliers are aware of our goalsInternal relationships with fellow team members is excellent and embraces a team approachYou’re aligned with Les Mills values and understand the company goals and objectives It’s an exciting time for us right now as we surge towards some steep growth goals and industry-leading innovations. And we want you to be a part of it all. In return for all you bring to us, we’ll return serve by giving you every chance to exercise your passion, and thrive with a company that’s out to change the world. #jointhemovement