Call Center Executive - -Dubai
Dubai -ROLE OBJECTIVE: This position is responsible for attending calls and responding to the queries of the customers along with support in the periodic surveys. RESPONSIBILITIES: Attend customer inquiries through inbound calls Document the call details in the software along with summary of query Assist customers for call back requests received through emails · Assist customers in booking appointments, when they fail to do it online through the Aster Website Register customers and educating them about the Aster care loyalty program Answer queries on redemption, point upgrades, offers, etc. Ensure customers' details are updated in the relevant databases as and when requested Act as a first point contact for complaint management. Follow up on customer complaints/feedback Updating the call centre internal databases with details of newly added specialties and doctors, services, insurances, units, timings, etc to be used by the call centre executives. Preparing and sharing lists of customer queries with the concerned for all campaigns conducted by Aster and executed with involvement of the call centre. Registering customers on calls during or before any campaigns conducted by CR, operations, etc. Conducting customer satisfaction surveys through outbound calls for Aster customers Gathering information on availability of services with external service providers to assist the customers.
HR Officer - Samra Jewellery Co LLC-Dubai
Dubai -Follow up on the implementation of the company HR policies & procedures Coordinate with the PRO on visa processing, work permits, and all needed legal requirements Follow up on renewals of employee passports, IDs and related documents Follow up on company license registration, renewal and all legal requirements related to license compliance Communicate with government agencies on formal entities on any issues related to company or employees, propose solutions to management and ensure the implementation of approved plans Work on the development and implementation of PRO policies and procedures and ensure having an efficient service that is compliance with all local labor regulations Follow up on customs, clearance and shipping procedures and coordinate with clearance agents or agencies Follow up on leaves management, procedures applications, receiving and releasing employee passports and official documents Follow up on the implementation of effective disciplinary actions and ensure compliance with labor laws and regulations. Coordinate with department heads in providing employees with needed tools, computers, uniforms, and training to complete their work. Follow up with medical insurance brokers and service providers to add/delete members, follow up on claims when needed, and to ensure providing employees with high level services. Process employee requests, prepare letters and certificates, clarify labor laws and HR related inquiries, follow up on employee complaints, respond to grievances and escalade to management if disputes are not resolved. Acts as the Point of contact for employees' issues and inquiries, including but not limited to company policies & benefits. Having experience in using ERP Software.
Business Development executive - ABC UAE-Dubai
Dubai -Business Development executive Job Opportunity in Dubai -. An insurance industry in Dubai - UAE is in need of a full time experienced business Development executive. Requirements Selected candidates should have a working experience as a business administrative executive in the same field or related for a period of 1 to 2 years. Ideal applicants should have full knowledge of office management systems and procedures and also have basic bookkeeping and math skill. Preferred candidates should have proficiency in good communication skill and also should have an exemplary planning and time management skill. Interested applicants should have ability to stay calm and on-task in high-stress situations and also be current in today’s office technology, and computer software including MS Office. Candidates should have ability to multi task and prioritize daily workload with a discretion with personal and confidential information.