Waiter/ess - Food & Beverage - Jumeirah Al Naseem - Madinat Jumeirah Resort - Jumeirah Group-Dubai
Dubai -About Jumeirah and Jumeirah Al Naseem: At Jumeirah,we are committed to encouraging and developing our colleagues in world classenvironments. We value diversity and provide equal opportunities, employingover 14,000 colleagues from over 140 different countries including locations inAsia Pacific, CIS, Central Asia, Western and Eastern Europe, South America,Africa and the Middle East. We want you to do well from the beginning, sowe’ll give you every chance to impress during the recruitment process. Wepromise our colleagues a warm welcome and will help you feel part of ourJumeirah family from day one. You can rely on us to support you as you settleinto your journey with us and make Jumeirah ‘Your Place to Shine’. Jumeirah Al Naseem has 430 luxurious rooms and suites, complete with walk-in rain showers, floor-to-ceiling windows and private outdoor terraces. The hotel is set among lush, landscaped gardens and offers three large swimming pools, as well as private beach access. Two banqueting rooms, each measuring 75 square metres complements the existing conference and events facilities at Madinat Jumeirah. About the role: A fantastic opportunity has arisen for a highly talented and experienced Waiter/ess to join Food & Beverage Service team at Jumeirah Al Naseem. Your main duties will include the following: Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures Offer assistance to colleagues when required, to ensure designated work goals are met Demonstrate trust, support and respect towards team members in day-to-day work activities Conduct communication with customers and colleagues in a polite, professional and friendly manner Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards Seek assistance from other team members, supervisors and managers when required Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge) Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures Offer assistance to colleagues when required, to ensure designated work goals are met About you: The ideal candidate for this position will have the following experience and qualifications: 2 years' experience in similar role in a Food and Beverage department Work experience in a 5-star luxury hotel Excellent English communication skills Additional language would be an advantage Have a good knowledge and understanding of Food and Beverage operations About the benefits: This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Technician (Painter/Electrician) - Engineering - Wild Wadi W... - Wild Wadi Waterpark - Jumeirah Group-Dubai
Dubai -About Jumeirah & Wild Wadi Waterpark: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. Wild Wadi is an Arabic themed Waterpark located in Dubai - boasting enviable views of the Gulf and the Burj Al Arab. Excitement at Wild Wadi means one adrenaline rush after another. Hurtle down the 33m high Jumeirah Sceirah reaching speeds of 80 kmph, try the 1.5m high waves at Breakers Bay or scream your lungs out with your friends as you ride together on Tantrum Alley! The fun is not saved solely for our guests. Everyday as a Wild Wadi colleague is a fun and memorable experience. About the Job: An opportunity has arisen for a Technician to join Engineering in Wild Wadi Waterpark. The main duties and responsibilities of the role: Provide all of the necessary repairs and maintenance in order to preserve and improve the physical functionality and appearance of the facility Understand and follow all manufacturer and Dubai - Municipality guidelines, Jumeirah and Wild Wadi Standard Operating Procedures in order to exceed the operational requirements and ensure the guest receives the highest standards of quality and service at all times Perform water quality tests in order to maintain appropriate sanitation levels according to the Dubai - Municipality standards Perform planned preventative maintenance in order to prevent any future equipment failures Maintain appropriate records throughout the department in order to ensure the efficient flow of information Prepare requisitions for tools or materials necessary for performing specific projects in order to ensure proper repairs are achieved Perform safety inspections of all rides, ride surfaces, ride structural integrity and general building safety in order to maintain a safe environment for our guests Provide assistance for exclusive use events when needed, and to assist in the preparations of facilities for special functions, themed evenings, etc. in order to contribute to the success of the organization Report any safety concerns to management in order to maintain the highest standard of safety and hygiene at all times To completely satisfy each guest by providing a great ride experience, comfortable water temperatures and maintain overall cleanliness of the park which will contribute to the success of the organization shown in the Customer Satisfaction Index results Respond to work orders in a timely and courteous manner Provide support to the other maintenance functions of the park should conditions arise which need immediate attention; such as water damage to floors, ceilings, and walls Maintain all tools and equipment in good repair and working condition Assist in monitoring all work being performed by outside contractors This job requires exerting 25 to 50 kilograms of force occasionally, and/or 10 to 25 kilograms of force frequently. Follow grooming standards and etiquette of the department in order to maintain the highest standard of professionalism towards work, guest and colleagues About you: The ideal candidate for this position will have the following experience and qualifications: Have at least 2 years experience as Maintenance Technician in Water Parks/5 star hotel or its equivalent Have a certificate/diploma or degree in Engineering and Have good command of the English language An extensive knowledge in water park water chemistry is desirable Previous experience in mechanical, electrical, PPO and carpentry are an added advantage About the Benefits: This position offers a highly competitive salary and package which includes shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Quality Assurance & Training Specialist – Global Contact Cen... - -Dubai
Dubai -AboutJumeirah: At Jumeirah, weare committed to encouraging and developing our colleagues in world classenvironments. We value diversity and provide equal opportunities, employingover 14,000 colleagues from over 140 different countries including locations inAsia Pacific, CIS, Central Asia, Western and Eastern Europe, South America,Africa and the Middle East. We want you to do well from the beginning, sowe’ll give you every chance to impress during the recruitment process. Wepromise our colleagues a warm welcome and will help you feel part of ourJumeirah family from day one. You can rely on us to support you as you settleinto your journey with us and make Jumeirah ‘Your Place to Shine’. Our Group & Corporate and Dubai - SharedServices teams are an integral part in delivering the Jumeirah Brand promise.Based in our modern headquarters in Dubai - Design District or in one of ourother key locations, we guarantee you will be part of a dynamic, committed teamof industry professionals with a passion for delivering the Company strategyand efficiencies essential for our world class operation. About the Job: An opportunity has arisen for a Quality Assurance & TrainingSpecialist to join the Jumeirah Global Contact Centrein Jumeirah Group Services. The main duties and responsibilities of this rolewill include: Effectively design and conduct group trainingcourses that meet individual, department and organizational needs To create quality awareness and communicatesquality requirements, policies and procedures to all colleagues Set-up the training venue to create anenvironment conducive to learning Create and maintain an ongoing relationshipwith all Customer Sales Advisors and Team Managers to ensure continuousimprovements in their performance Identify areas for development and knowledgegaps, creating action plans to address these through coaching sessions Observe coaching sessions done by TeamManagers Analyze performance results and trends,recommend improvement initiatives Support on the Phones and emails on a weeklybasis Be a Brand and Quality Ambassador,consistently achieving high performance results, positive and proactivelypromoting the business values and vision Attend and delivercalibration and levelling sessions About You: The ideal candidate for thisposition will have the following experience and qualifications: Possess at leasttwo years’ experience working in a medium to large multi- channel contactcenter environment AdvancedTraining skills Fluency inEnglish language (verbal and written) Strongcoaching skills Excellentcommunication and interpersonal skills Good knowledgeof MS Office, Opera, phone system Ability towork with minimal supervision Ability tomultitask in a fast paced environment About theBenefits: We offer anattractive tax-free salary, paid in Dirhams (AED), the local currency of theUAE. In addition, we offer generous F&B benefits, reduced hotel ratesacross our properties globally, excellent leave and health care package,flights home, accommodation, life insurance, functional incentives and otheremployee benefits making the role attractive to high performers and anyapplicant looking for a career with one of the most luxurious brands in thehospitality industry.