BPO Customer Care Associate - -Dubai
Dubai -Req ID: 56547 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a BPO Customer Care Associate to join our team in Dubai -, Dubayy (AE-DU), United Arab Emirates (AE). Customer Care Associate Dubai -, UAE Competitive Salary Role Overview He/ She will be responsible for obtaining the insurance eligibility verification and authorization for a patient. He/ She needs to ensure that the patient has coverage and that the services provided are being covered and through this process ensure that authorization denial and appeals can be minimized also that accurate cost estimate are derived at the appropriate rates. Responsibilities Responsible for verifying patient insurance coverage and benefits, and obtain authorization from insurance. Responsible for entering data in an accurate manner on the assigned system. Contact the insurance companies on phone if required. Responsible to complete a variety of tasks which are standard and recurring. Identify and resolves issues around nonstandard pending transactions. Understanding of basics of claim coding process. Key Skills Analytical skills to review the account prior to authorization to payer and ensure all required data elements are correct as per the insurance and medical code sets. Excellent knowledge of medical terminology and understanding of the billing and payer adjudication guidelines related to DHA or HAAD. Complete overview understanding of the various RCM departments. Basic knowledge of different types of medical insurance process and policies. Proficiency in the use of PCs and MS Office suite. Excellent communication skills in English and Arabic (mandatory). Willingness to work in different shifts and work location within UAE. Degree in any related field preferably life science background. Minimum 3-5 years’ recent experience in Revenue Cycle Management, checking Eligibility and obtaining Pre- authorization for both inpatient and outpatient visits as per payers protocols. Coding certification from AHIMA and or AAPC is preferred. Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. Equal opportunities NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Insurance Manager - Nutripharm-Dubai
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