Clinical Product Specialist - Mammotome Danaher-Dubai
Dubai -About Us At Mammotome, we are committed to providing best-in-class technology to help clinicians accurately diagnose breast cancer. We provide clinicians devices spanning the breast cancer diagnostic care continuum from tissue biopsy to accurate lesion removal, never forgetting that at the heart of each breast cancer diagnosis is the patient. Through our ever-expanding product portfolio we strive every day to improve the patient’s journey and achieve better outcomes. Headquartered in Cincinnati, Ohio, the Mammotome brand is sold in over 50 different countries throughout the world. Description The Clinical Product Specialist provides distributor and end-customer clinical applications support, product training/demonstrations (in-service) and promotes marketing efforts, communications and internal/external educational programs for all Devicor Medical Products, Inc. products primarily in EMEA region but with overlap/back-up coverage in other regions as needed. Individual will actively work to ensure distributor strategies and growth efforts align with internal objectives and targets of the company. ESSENTIAL FUNCTIONS (ACCOUNTABILITIES/RESPONSIBILITIES) Clinical Product Support Maintains thorough and complete knowledge and understanding of all Company products and competitive technologies. Provides clinical and technical resources and ensures competitive selling competencies to distributors and customers. Establishes appropriate and regular communication platforms and organizes product trainings, professional education courses, workshops and seminars. Works closely with Devicor Medical Products, Inc. global headquarters worldwide, to facilitate flow of information and clinical product support to region. Maintains excellent practical understanding and clinical experience of all Devicor Medical Products, primarily with Vacuum Assisted Biopsy procedures in the stereotactic, ultrasound, tomosynthesis and MRI environments, including biomarkers; maintains same level of expertise requirements for Gamma Detection procedures or equivalent alternatives. Must be able to Works closely with distributors, physicians and technologists to increase procedural knowledge and product satisfaction in multiple settings including at customer clinical sites involving patients. Provides full product support related to clinical applications, product operation, functionality, and troubleshooting. Is able to demonstrate and provide in-service training. Responds to customer and distributor needs and concerns to resolve issues quickly and professionally. Facilitates product complaint process including follow-up with headquarters for appropriate follow-up, feedback and full complaint resolution. Attends international congresses, to provide product support and demonstrations at the exhibit booth. Attends and supports OUS clinical applications or training assignments in global regions. Channel Management Assistance Works closely with Director and/or Regional Managers to support achievement of regional sales plan. Facilitates commercial opportunities and negotiations in full channel link: Manufacturer to Distributor to End-Customer. Assists with training, implementation, and ongoing use of CRM in the region. Facilitates enrolment and organization of global training programs including Initial Product Training (IPT) based in Cincinnati, Ohio. Administrative Provides or ensures prompt, accurate completion of key management duties or reports including but not limited to employee dashboards, trip reports, event ROI summaries, sales funnel updates (sales force.com), market/business review templates, expense reports, surveys, internal/external training records, product/capital assets (demo equipment) and compliance testing. Other administrative duties as assigned. CRITICAL SUCCESS FACTORS Excellent communication skills, both written and verbal Ability to gain followership and drive results Excellent facilitation skills. Ability to hold individuals attention, create excitement and hold all team members responsible for outcomes. Positive attitude and ability to work closely with entire leadership team to drive change, continuous improvement, and engagement throughout the organization The capacity to plan, organize, & complete projects on time. Excellent project management skills and ability to juggle multiple responsibilities and deadlines Ability to lead teams and drive change in a matrix organization Action oriented individual who is highly proactive at solving problems and obtaining results. True love of continuous improvement, measuring results and problem solving. Team player who can work well across a global organization Willingness to learn the complexities of working in a Diagnostic industry where compliance to regulation is a must. Qualifications REQUIRED SKILLS/EXPERIENCE Minimum of 5 years’ technical experience with clinical radiology products. Fluency in English with strong written and oral skills. Ability to communicate effectively and professionally with individuals of diverse cultural backgrounds and nationalities. DESIRED SKILLS/EXPERIENCE Experience with Vacuum Assisted Breast Biopsy and/or radiology imaging equipment preferred. Experience as Clinical Product Application Specialist for a medical device company preferred. Additional language skills applicable to region highly preferred (e.g. German, Spanish, Portuguese, and Arabic). EDUCATION Associate’s degree or local equivalent required. Extensive professional or clinical experience working with comparable technologies within a clinical environment. Bachelor’s Degree in Sciences preferred, but not required. TRAVEL REQUIREMENTS Must be able to travel a minimum of 60% of the time; travel requirements may require up to 80%. International travel required primarily throughout Europe. Assignments may include travel outside of primary region to support other projects, to attend training programs (in role of trainee or trainer) and/or for business-necessary visits to global headquarters. Examples of attendance requirements include: Global Sales or Training Meetings (worldwide locations), Mammotome Headquarters - Cincinnati, Ohio; Mammotome European Headquarters - Hamburg, Germany; Other facilities in Germany; European Congress of Radiology – Vienna, Austria; EUSOBI – European location; RSNA – Chicago, Illinois; Journées françaises de radiologie – Paris, France. Typical work-related travel assignments can range from a few days and may occasionally include longer assignments. Majority or all of trips will require overnight, out-of-town stays. PHYSICAL DEMANDS & WORKING ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position will require heavy travel by car and flying in and out of airports with possible long wait times. Office desk work requiring sitting, walking, using phone and computer. Variable time spent standing during procedures, training presentations, product demonstrations, and congress or trade show participation. Work environment: Primarily home office and field based (i.e., distributor’s office, hospital, doctor’s office, global office sites etc.). Travel across time zones. Diversity & Inclusion At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Danaher Corporation Overview Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive. Organization : Mammotome Job Function : Sales Primary Location : EMEA-Middle East/Africa (MEA)-AE-DU-Dubai - Schedule : Full-time
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