Required Contact Center Officer - New EJobs-Dubai
Dubai -Required Contact Center Officer. Currently we are looking for Contact Center Officer for our company in Dubai -. Interested Candidates Can submit their Application. Job Duties and Responsibilities : • Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. • Provide first level support for all technical and functional queries related website and mobile application • Migrate customers to Alternative Distribution Channels including website and mobile application. • Continuously learn to keep up-to-date with changes and developments to services and procedures. • Handle light back office work related to follow-up and customer complaints. • Maintain confidentiality of the company’s customers and data. • Adheres to the assigned shift schedule and avoid any late attendance • Keep abreast with the latest changes to any of the company’s procedures and new policies. • Handle sudden rush of calls, stressful periods, and call volume pressure • The incumbent will need to solve customer problems, handle irate customers. Job Requirements and Qualifications : • Graduate from a reputable university. • 1-2 years work experience in the Customer Service functions in a contact or call center is a must. Insurance experience in Customer relationship is a definite plus. • Excellent oral and written communication skills. • Excellent command of the English language, Arabic is a definite plus. • Welcomes training and development plans. • Must be 100% service oriented. • Ability to work under pressure and tight deadlines.
Restaurant Floor Manager - Female European - AWJ Investments LLC-Dubai
Dubai -Job DescriptionBusiness activities:· Taking responsibility for the business performance of the restaurant.· Analyzing and planning restaurant sales levels and profitability.· Organizing marketing activities, such as promotional events and discount schemes.· Preparing reports at the end of the shift/week, including staff control, food control and sales.· Creating and executing plans for department sales, profit and staff development.· Setting budgets and agreeing them with senior management.· Planning and coordinating menus.· In charge for outlet treasurer such us petty cash, fund & all kind of sales transaction.· Control current budgeted and forecasted revenues .Front-of-house:· Coordinating the entire operation of the restaurant during scheduled shifts.· Managing staff and providing them proper & clear duty schedule.· Responding to customer complaints.· Ensuring that all employees adhere to the company's uniform standards.· Meeting and greeting customers and organizing table reservations.· Advising customers on menu and orient them as per their choice.· Responsible for Employee Training, orientation and motivating.· Solve all guest complain, maintain company reputation and work on customer satisfaction.· Assit Operation Manger for menu item development and new marketing initiatives, stimulate growth in sales .· Responsible for customer service –waiting time to be as per standard in all area.Back-of-house :· Organizing and supervising the shifts of kitchen concerning, grooming, hygiene and quality of product serve to the guest.· Audit all the kitchen work material on daily basis.· Responsible for all item product validity & expiry date .· Control all channel of garbage, wastage disposal as per municipality standard.· Maintaining high standards of quality control, hygiene, and health and safety in all area .· Checking stock levels and ordering supplies.· Helping in any area of the restaurant when circumstances dictate.Legal Responsibility· Maintain outlet legal document such us trade license, Civil defense certificate , outlet brand board .· File all employee legal document such us Visa, Labor Card , Employee ID, Municipality Card , Health Card insurance.· Responsible for all kind of fine issued from the government against the company .Job Type: Full-timeExperience:restaurant management: 1 year (Preferred)
Location:Dubai - (Required)Language:English (Preferred)
Quality Assurance & Training Specialist - Jumeirah Group Ser... - -Dubai
Dubai -About Jumeirah: At Jumeirah, we are committed toencouraging and developing our colleagues in world class environments. We valuediversity and provide equal opportunities, employing over 14,000 colleaguesfrom over 140 different countries including locations in Asia Pacific, CIS,Central Asia, Western and Eastern Europe, South America, Africa and the MiddleEast. We want you to do well from thebeginning, so we’ll give you every chance to impress during the recruitmentprocess. We promise our colleagues a warm welcome and will help you feel partof our Jumeirah family from day one. You can rely on us to support you as yousettle into your journey with us and make Jumeirah ‘Your Place to Shine’. Our Group & Corporate and Dubai - Shared Services teams are an integral part in delivering the Jumeirah Brand promise. Based in our modern headquarters in Dubai - Design District or in one of our other key locations, we guarantee you will be part of a dynamic, committed team of industry professionals with a passion for delivering the Company strategy and efficiencies essential for our world class operation. About the Role: An opportunity has arisen for UAE National to join Quality Assurance & TrainingSpecialist to join the Jumeirah Global Contact Centre in Jumeirah GroupServices. The main duties and responsibilities of this role will include: Effectively design and conduct group training coursesthat meet individual, department and organizational needs To create quality awareness and communicates qualityrequirements, policies and procedures to all colleagues Set-up the training venue to create an environmentconducive to learning Create and maintain an ongoing relationship with allCustomer Sales Advisors and Team Managers to ensure continuous improvements intheir performance Identify areas for development and knowledge gaps,creating action plans to address these through coaching sessions Observe coaching sessions done by Team Managers Analyze performance results and trends, recommendimprovement initiatives Support on the Phones and emails on a weekly basis Be a Brand and Quality Ambassador, consistently achievinghigh performance results, positive and proactively promoting the business valuesand vision Attend and deliver calibration and leveling sessions About You: The ideal candidate for this position will have thefollowing experience and qualifications: Possess at least two years’ experience working in amedium to large multi- channel contact center environment Advanced Training skills Fluency in English language (verbal and written) Strong coaching skills Excellent communication and interpersonal skills Good knowledge of MS Office, Opera, phone system Ability to work with minimal supervision Ability to multitask in a fast paced environment About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the localcurrency of the UAE. In addition, we offer generous F&B benefits, reducedhotel rates across our properties globally, excellent leave and health carepackage, flights home, accommodation, life insurance, functional incentives andother employee benefits making the role attractive to high performers and anyapplicant looking for a career with one of the most luxurious brands in thehospitality industry.