Quality Assurance & Training Specialist - Jumeirah Group Ser... - -Dubai
Dubai -About Jumeirah: At Jumeirah, we are committed toencouraging and developing our colleagues in world class environments. We valuediversity and provide equal opportunities, employing over 14,000 colleaguesfrom over 140 different countries including locations in Asia Pacific, CIS,Central Asia, Western and Eastern Europe, South America, Africa and the MiddleEast. We want you to do well from thebeginning, so we’ll give you every chance to impress during the recruitmentprocess. We promise our colleagues a warm welcome and will help you feel partof our Jumeirah family from day one. You can rely on us to support you as yousettle into your journey with us and make Jumeirah ‘Your Place to Shine’. Our Group & Corporate and Dubai - Shared Services teams are an integral part in delivering the Jumeirah Brand promise. Based in our modern headquarters in Dubai - Design District or in one of our other key locations, we guarantee you will be part of a dynamic, committed team of industry professionals with a passion for delivering the Company strategy and efficiencies essential for our world class operation. About the Role: An opportunity has arisen for UAE National to join Quality Assurance & TrainingSpecialist to join the Jumeirah Global Contact Centre in Jumeirah GroupServices. The main duties and responsibilities of this role will include: Effectively design and conduct group training coursesthat meet individual, department and organizational needs To create quality awareness and communicates qualityrequirements, policies and procedures to all colleagues Set-up the training venue to create an environmentconducive to learning Create and maintain an ongoing relationship with allCustomer Sales Advisors and Team Managers to ensure continuous improvements intheir performance Identify areas for development and knowledge gaps,creating action plans to address these through coaching sessions Observe coaching sessions done by Team Managers Analyze performance results and trends, recommendimprovement initiatives Support on the Phones and emails on a weekly basis Be a Brand and Quality Ambassador, consistently achievinghigh performance results, positive and proactively promoting the business valuesand vision Attend and deliver calibration and leveling sessions About You: The ideal candidate for this position will have thefollowing experience and qualifications: Possess at least two years’ experience working in amedium to large multi- channel contact center environment Advanced Training skills Fluency in English language (verbal and written) Strong coaching skills Excellent communication and interpersonal skills Good knowledge of MS Office, Opera, phone system Ability to work with minimal supervision Ability to multitask in a fast paced environment About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the localcurrency of the UAE. In addition, we offer generous F&B benefits, reducedhotel rates across our properties globally, excellent leave and health carepackage, flights home, accommodation, life insurance, functional incentives andother employee benefits making the role attractive to high performers and anyapplicant looking for a career with one of the most luxurious brands in thehospitality industry.
Ecommerce Consultant - Azur Digital-Dubai
Dubai -Type: Permanent role based in Dubai - Must Have: Minimum of 4-year ecommerce experience Minimum of 3 years within a management consulting firm Retail experience Role description Working alongside Ecommerce, Digital Marketing & Customer Experience experts, you will drive and support the implementation of the ecommerce channel for renowned international retailers. Leading each key phase of the implementation, you guide and assist our clients’ teams and their partners to effectively deliver all business, operational and technological work streams, from kick-off through to testing and launch. Acting as a driving force, you will be pivotal in ensuring the project is delivered on time and on budget. By facilitating decision making and advising teams in their deliveries, you will drive high levels of internal confidence. If you are passionate about ecommerce and retail in general, and you want to increase your spectrum of responsibilities, this is a unique opportunity to join a team of experts, participate in large greenfield omnichannel projects and lead both business and technology work streams end-to-end. Responsibilities Working hand-in-hand with our in-house experts, develop our clients’ omnichannel plans across business, operations, technology and organisation Conducting client workshops to define omnichannel requirements and specifications (e.g. online catalogue data model, checkout funnel…) Designing ecommerce processes and assisting client teams in implementing the needed retail operations changes (e.g. fulfillment, customer service, reverse logistics…) Providing architectural and solution recommendations across front and back-office, including end-to-end management of the supplier selection process This is a key client-facing role requiring proven retail and ecommerce experience, as well as strong stakeholder management skills on client side across business, technology and operations. Key requirements Management consultancy background is a must At least 4 years ecommerce experience in Europe or North America Successfully led and supported the implementation of ecommerce work streams on Hybris, Websphere, Demandware, ATG or Magento within a retail environment In-depth knowledge of ecommerce development lifecycles in both Agile and Prince2 methodologies Experience conducting ecommerce requirements/specifications definition workshops and designing solution Experience designing ecommerce processes across front and/or back-office within a retail environment Other requirements Successful track record of delivering ecommerce project work streams to quality, on time and on budget In-depth understanding of ecommerce architectures and implications across supply chain, product, marketing, merchandising, store operations, HR, etc. Hands-on experience across backlog definition, UX and Quality Assurance/UAT Excellent written and verbal communications in English Strong stakeholder management skills Bachelor or Master degree in business administration or a related field Willing to relocate to Dubai - Willing to travel within the Middle East and to Mauritius We offer relocation support, health insurance and annual flight home. To apply for this vacancy, please send us an email at: [email protected] We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.
Waiter/ Waitress - Food & Beverage Service - Al Qasr, Madina... - Jumeirah Group-Dubai
Dubai -About Jumeirah and Al Qasr, Madinat Jumeirah Resort: At Jumeirah,we are committed to encouraging and developing our colleagues in world classenvironments. We value diversity and provide equal opportunities, employingover 14,000 colleagues from over 140 different countries including locations inAsia Pacific, CIS, Central Asia, Western and Eastern Europe, South America,Africa and the Middle East. We want you to do well from the beginning, sowe’ll give you every chance to impress during the recruitment process. Wepromise our colleagues a warm welcome and will help you feel part of ourJumeirah family from day one. You can rely on us to support you as you settleinto your journey with us and make Jumeirah ‘Your Place to Shine’. MadinatJumeirah – The Arabian Resort of Dubai - is a magnificent tribute to Dubai -’sheritage. The resort comprises of three grand boutique hotels: Jumeirah MinaA’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29traditional summer houses known as Jumeirah Dar Al Masyaf. In addition, there’sseven exclusive Malakiya Villas, over 50 world-class restaurants and bars, atraditional souk, 3km of waterways with abras, a leading conference andbanqueting centre, 2km of private beach, the award-winning Talise Spa and theTalise Fitness health club. About the role: A fantastic opportunity has arisen for a highly talented and experienced Waiter/Waitress to join Food & Beverage Service team of Al Qasr, Madinat Jumeirah Resort. Your main duties will include the following: Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures Offer assistance to colleagues when required, to ensure designated work goals are met Demonstrate trust, support and respect towards team members in day-to-day work activities Conduct communication with customers and colleagues in a polite, professional and friendly manner Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards Seek assistance from other team members, supervisors and managers when required Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge) Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures Offer assistance to colleagues when required, to ensure designated work goals are met About you: The ideal candidate for this position will have the following experience and qualifications: 2 years' experience in similar role in a Food and Beverage department Work experience in a 5-star luxury hotel Excellent English communication skills Additional language would be an advantage Have a good knowledge and understanding of Food and Beverage operations About the benefits: Thisposition offers a highly competitive salary and package which includes: fullyfurnished shared accommodation, free transport to and from your place of work,uniform, laundry services, meals during working hours, You will beentitled to one return ticket to your home destination, which will be paid intwo installments, one per anniversary year, medical coverage as well asaccident insurance, retail and leisure discounts, 50% discount off JumeirahF&B Outlets and reduced hotel rates.