Reservations Supervisor - LEGOLAND Dubai Hotel - -Dubai
Dubai -Play Your Part The Reservations Supervisor ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. Main Responsibilities: Help implement and maintain effective and robust reservation procedures. Resulting in excellent inventory management, statistics and minimal no shows & denials. Support the hotel Revenue Management function & cover some aspects of the role. Actively support and manage the day to day function of the hotel reservations and call centre team as well as support the various third party sites. Maintaining and coaching to ensure telephone standards are achieved for cluster services between Parks and Hotel. Be pro-active in ensuring enquiries are attended to promptly and in a professional manner, ensuring optimum conversion. Promote the company vision and values when dealing with both internal & external customers. Build excellent internal and external customer relationships by delivering a professional and dedicated service. Assist with departmental risk assessments and ensure they are carried out, that safe working procedures are in place for all work activities and that all employees are aware of Group Health & Safety policy and their obligations under it. Business Impact / Results: Assist with the optimization of hotel rooms revenue through excellent management of various booking systems used. To proactively support in achieving targets set for hotel bedroom sales. Support clear variable pricing strategies for the hotel to optimise yield opportunities. Take a responsible approach towards time keeping and attendance within the work place to ensure department runs effectively at all times. Actively support meeting the hotel rooms related KPI targets. Coach and lead the team in such a manner that our guests receive an exceptional level of service Remain approachable and reflect the fun and friendly company culture. Creativity: Execute the up-selling strategy to deliver extra rooms revenue Communication: Communicate hotel pricing strategy across the various sales sites plus communicate with department, maximising sales opportunities and minimising denials, no shows with supervision and assistance from the Revenue Manager. Applied Knowledge and Specialist Skills: Reservations & group reservations experience Junior management, supervisory experience Knowledge of Opera preferred and iHotelier Managing Resources: PCI Compliance and Data protection Correspondence management, filing and reviewing IT systems PM accounts, City Ledger. Complexity and Problem Solving: Managing over-sell of room types without impact to guest experience Resolving overbooked/book out situations including re-housing of guests/groups Rate discrepancies with package bookings, group bookings and negotiated accounts Customer feedback and complaint resolution Health & Safety: Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Are You a Star? In order to be qualified for this role you should possess the below criteria: Bachelor’s degree in a related field or equivalent experience required 2 – 4 years of successful experience in a similar position within a comparable hotel/resort Proven track record of leading teams focused on driving a measurable increase in hotel bookings. The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Commercial Director - Middle East - FDB First Databank-Dubai
Dubai -Full-time, PermanentUAE (with travel across the Middle East) About Us FDB (First Databank) is the leading provider of drug knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide and four decades of experience, FDB enables our developer partners to deliver actionable solutions that help improve patient safety, quality, and healthcare outcomes. We are currently looking for a Commercial Director to join our senior team in Dubai - and take ownership of our commercial relationships in the Middle East. The Benefits Competitive salary dependent on experience Annual bonus scheme 25 days’ holiday per annum plus statutory holidays Flexible option to purchase up to five additional days’ holiday Life assurance, health cash-back scheme and pension Permanent health insurance If you are a high calibre sales professional from a healthcare background, this is a superb opportunity to play a fundamental role in the ongoing success of a pioneering business. It is an exciting time to join our team, as the decision support market is one of the fastest growing sectors within healthcare and a prime investment area for FDB. As a member of our senior team in Dubai -, you will be well-positioned to make a lasting impact on our organisation by taking ownership of key customer relationships. The Role As the Commercial Director, you will maximise the acquisition and retention of FDB customers in the Middle East. Collaborating with our UK-based Marketing, Product Development and Account Management teams, you will cultivate and develop strong relationships with strategic customers and partners to drive revenue and grow income. Additionally, you will: Deliver an excellent service to key decision-makers within care providers, as well as local technology/commercial partners Create robust commercial propositions which are profitable to FDB and deliver value to customers Help to develop a marketing toolkit and collateral to support sales activities Create and maintain new sales and existing revenue forecasts About You To join us as our Commercial Director, you will need: Sales experience within the healthcare sector, ideally including selling complex solution-based propositions Fluency in Arabic and English, both written and verbal The ability to lead on tender and contract development To be a confident negotiator with strong commercial acumen The willingness to frequently travel across the Middle East A degree level qualification in a life science or commercial subject We would like to hear from you if you have worked as a Head of Sales, Sales Director, Senior Commercial Manager, Business Development Director, Head of Business Development, or Senior Sales Manager. Webrecruit and FDB are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you are seeking your next challenge as our Commercial Director, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Senior Human Resources Officer - Binding Partnerships-Dubai
Dubai -Must be fluent Arabic & English speaker Ideally available at short notice UAE experience is required Job Title: Senior Human Resources Officer Overview: Our client is an expanding Fintech company that operates within the insurance and banking sectors headquartered in Dubai -. Position Overview: We are looking for a skilled Senior HR Officer who will support and develop talent developing and managing procedures, will be responsible for administrative tasks, maintaining records and information and will contribute in making the company a better place to work. If you are passionate about HR and highly efficient give us the chance to meet you, we expect you to have knowledge of various HR functions. Position goal is to provide excellent assistance and support to employees and managers. Responsibilities: Provide first-line support for HR processes, administration, and low-risk employee relations queries. Manage the end to end employee onboarding process. Facilitate our new starter inductions and coordinate with managers on training and first-week agendas. Take ownership of HR reporting. Support recruitment activities and administration tasks Handle visa processes for employees and maintaining department records and reports. Create and implement effective onboarding plans. Perform any ad hoc tasks or duties as per company needs. Maintain and manage general business filing systems and update records as required. Be actively involved in recruitment, preparing job description and managing the hiring process. Support for travel arrangements. Take lead on the social committee activities. Support a busy team. Preferred Skills: Arabic speaker is required to liaise with the other regional offices. Discreet, professional and well presented, with excellent communication skills. Articulate with excellent writing skills and attention to detail Exceptionally well organized and efficient Ability to use judgment and seek guidance with confidential issues Great sense of humour, empathy and work ethic. Pro-active and able to show initiative/ideas to constantly improve the HR service to the business Expert knowledge of MS Office, specifically Excel/Outlook/Word. 2979911