Customer Service ManagerCustomer Service Manager - HEI+-Dubai International City
Dubai - International CityFull-time, ContractAED3,500 a monthCustomer Service ManagerAt Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.What You'll DoManage a team of 12-18 consultants at varying skill levelsSupervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries and any other issues that may arise in the order fulfillment processProvide extensive coaching and counseling to assist consultants in meeting customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunitiesConduct side-by-side observations and quality assurance (call monitoring) reviewsMake recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination processWork closely with Human Resources and Senior Leadership to address and resolve employee issuesEffectively interview and recommend candidates for hireAnalyze trends based on historical data to close performance gapsRespond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolutionWhat You'll NeedStrong problem-solving skills and the ability to think analytically while working in a fast-paced environmentProven ability to close performance gapsExcellent communication and relationship building skillsProven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environmentBachelor’s Degree or equivalent customer-facing and management work experienceJob Type: Full-timeSalary: $53,500.00 to $56,000.00 /yearExperience:management: 2 years (Required)Customer Service: 2 years (Required)Location:Bangor, ME (Required)Work Location:One locationBenefits:Health insuranceDental insuranceVision insuranceRetirement planPaid time offParental leaveTuition reimbursementThis Job Is Ideal for Someone Who Is:Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with people and working on group projectsAdaptable/flexible -- enjoys doing work that requires frequent shifts in directionDetail-oriented -- would rather focus on the details of work than the bigger pictureAchievement-oriented -- enjoys taking on challenges, even if they might failThis Job Is:A job for which all ages, including older job seekers, are encouraged to applyOpen to applicants who do not have a college diplomaContact on Whatsapp for more info +1-814-408-9652Job Types: Full-time, ContractSalary: AED3,500.00 /monthExperience:Customer Service: 1 year (Preferred)
Bancassurance Sales Specialist - -Dubai
Dubai -Job Purpose Managing the assigned sales targets along with delivering excellent quality service to customers and adhering to set service standards Accountabilities Promoting banking and insurance products to meet assigned sales targets Developing and maintaining new and existing relationships with various departments/customers/contractors to support the achievement of business objectives Maintaining excellent customer service at all times. General awareness on Bank’s other policies Complying with Policy Guidelines & and Code of Conduct Performing any other duties or tasks as required or instructed by the line manager Skills Managing performance Customer orientation Persuasive communication Thoroughness Experience: Minimum 3 years of experience in a sales role in the financial sector
Head of Inclusion - GEMS Education-Dubai
Dubai -About the Role This is an exciting opportunity to become part of our 'Outstanding' Achievement Centre at Jumeirah Primary School from September 2020. We are looking for an enthusiastic and dedicated Outstanding Teacher to head up the school Inclusion Department. You will lead and manage the strategic development of the whole school's Inclusion practices including Special Educational Needs and or Disability (SEN/D), English Language Learning, Gifted &Talented identification and provision & management of Pastoral Care and Well Being; as well as oversight of the day-to-day operation of that policy and the Support Department. Key Responsibilities: To implement the School’s ‘Aims and Values’ and contribute to the ethos of the school (with regard to inclusion, wellbeing and safeguarding) Develop and implement Action Plans which is in line with the SIP as well as the whole school focusses for the year Ensure the progress of students (SEND, ELL, G&T and other vulnerable groups) is in line with, or above, expectations (collect, track and analyse data – explaining trends and outliners) Ensure that all students who have barriers to learning are appropriately assessed and supported to ensure progress through the curriculum Lead on the implementation and management of effective processes for monitoring, evaluating and developing of provision (policies) Support assessment and Admissions Department Effectively manage staff and resources to meet changing student needs Liaise closely and work with the school wellbeing team to ensure a co-ordinated approach to students’ needs Line manage designated staff Develop and enhance the teaching practice of staff in the Inclusion Department To liaise with external specialists To chair staff meetings on subject specific matters when required Organise and sometimes lead the training of staff to support those students who have SEND or additional needs (General and specific CPD) To write reports about students and their needs, as required To promote and foster constructive home/school partnerships; to attend Parents’ Meetings and liaise with parents on an informal basis where appropriate To feedback assessment results to parents To hold all IEP meetings with parents To maintain the SEND register in accordance with DSIB categorisation To distribute/integrate/file all reports from external specialists To maintain student logs detailing meetings To manage all seesaw communications To manage LSA monthly reports and case studies To maintain and develop a positive working relationship with all members of staff; to attend/deliver INSET and liaise and cooperate with colleagues on whole school matters To share responsibility with all colleagues for the students’ pastoral care and safety, including duties in accordance with prepared rotas To demonstrate a commitment to personal, professional development To show commitment to and cooperate in the process of Performance Management/Appraisal/QA To promote the School to existing and prospective parents and students To carry out such other duties as may reasonably be required by the Principal The following list provide the Essential characteristics, skills, qualities and experience for the role: Degree from a reputable University with a relevant teaching qualification 2nd Degree/additional certificate related to SEN/D – possibly dyslexia SENCo qualification Knowledge of the implications of the Code of Practice for Special Educational Needs (2015) for teaching and learning and the Dubai - Inclusion Framework Knowledge and understanding of assessment for and of learning as well as diagnostic tests Knowledge and understanding of intervention strategies for a range of learning needs Detailed understanding of dyscalculia in terms of a structured cumulative curriculum A team player with sound interpersonal skills and sensitivity Sound knowledge and understanding of the development of literacy, numeracy and language acquisition Knowledge of educational practice in the UAE and implications for school of the KHDA initiative for fully Inclusive schools by 2020 Ability to maintain confidentiality appropriate to the setting Ability to use authority to positively enhance outcomes for students Ability to operate effectively when working under pressure Excellent communicator (written and verbal) with parents, students and colleagues Excellent organisational skills Ability to see the wider picture A very good level of competence in ICT High levels of energy and commitment Personally committed to continuing professional development An effective and successful teacher with firm discipline, high personal standards and high expectations of students Demonstrates discretion/loyalty An eagerness to participate fully in the life of a busy School Enthusiasm and a keen sense of humour Ability to show initiative Committed to safeguarding the physical, emotional and mental well-being of young people If you are interested in the position and feel you have the right qualifications and experience, then we would love to hear from you. About your benefits This position attracts an excellent remuneration package including: Competitive tax free salary, free schooling as per policy, private medical insurance, flight allowance as per policy, and end of Service Gratuity.