Senior Vice President - Claims - Al-Futtaim-Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Job Profile: Job profile entails independently handling of the claims relating to the company’s diversified General Insurance portfolio which include Property, Engineering, Casualty, Marine Cargo, Liability and Hull, Energy, Aviation, Credit and Specialty lines and overseen the Motor Claims Dept. A thorough knowledge of handling complex claims pertaining to the relevant class of Insurance and underlying underwriting and re-insurance principles & practices, and strong interpersonal, analytical and communication skills are mandatory to successfully accomplish the tasks assigned to this job. This responsibility also includes analyzing claims at micro and macro levels, ensuring efficient broker & client service, finalizing Management Reports and ensuring proper and effective claims settlement to customers and subsequent recovery processes. CLAIMS SETTLEMENT Review and administer the claims process, exercise effective control on indemnification levels to ensure fair and equitable compensation to affected parties. RECOVERIES Follow up recoveries from negligent parties to ensure timely exercising of subrogation rights in order to reduce the final claims outlay. A fair knowledge of litigation practices is essential to satisfactorily accomplish the assigned tasks. MANAGEMENT REPORTS Prepare, coordinate & ensure timely submission of Management reports in order to provide the operational data for Management information and decision making and carryout analysis of the performance of various lines and make appropriate recommendations. TECHNICAL SUPPORT AND MONITORING Provide timely guidance and technical solutions to problems when required by the Branches, Agencies and Development Officers for claims related issues. MANAGEMENT AND DEVELOPMENT OF STAFF Motivate, train & develop the assigned staff in order to optimize their performance & ensure achievement of the specific objectives in an efficient manner with a high level of Professionalism. Candidate Profile: The ideal candidate should be between 35-55 years of age. He should be an Associate member of The Chartered Insurance Institute of UK or equivalent with over 10 years of experience in the field of insurance, out of which at least 7 years should have been gained in a managerial position with similar job responsibilities. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Marketing Strategist - Confidential-Dubai
Dubai -Conduct in-depth research to identify new market opportunities, customer preferences, competitor trends, etc. to support campaign creations. Generate innovative ideas to promote our brand and our products in the market. Develop creative and unique marketing plans/strategies, as per the changing seasons/trends. Draft overall Marketing plans/strategies for Senior Management approval. Communicate strategic objectives/plans to internal team members to ensure projects/tasks are completed in alignment with approved strategies. Keeping team members provided with the information they need to deliver work as per deadlines. Work along with the in-house Marketing divisions such as Designers, Digital Marketing Executives, Content Writers, Web Developers, Photographer/Videographer, Social Media Executives, etc. for implementing the approved plans/projects/events and for expected results. Work along with the Team members to ensure necessary and quality lead generations which result to sales conversion. Liaise with other departments such as Sales, Business Development, Customer Service, Finance & Insurance, Operations, etc. to optimize customer experience and ensure sales consistency/growth and customer satisfaction. Working with all departments in creating and executing monthly promotions across all companies. Track and measure marketing outcomes including marketing activities, response, leads, sales, retention and ROI (Return of Investment). Monitoring company Websites, Social Media, Dubizzle and other portal postings for accuracy. Plan and organize events productively; Execute, and facilitate the event plan/event calendar. Execute Marketing projects from initiation to completion, error-free, within time constraints and within the budget approved by Senior Management. Create Marketing Calendar and execute accordingly. Translate ideas including brainstorm sessions within the group into visually compelling narratives before presenting to the Management. Monitoring all Marketing portals and tracking all the active contracts. Compiling all Marketing reports daily, weekly and monthly to submit Senior Management. Maintain healthy relationship with potential clients, partners, suppliers, etc. Meeting with potential businesses for possible/ leveraging partnership and ensures that all possible business opportunity / cooperation is being handled and attended to. Keeping track of current partnerships, promos & validity. Job Requirements Proven work experience as a Marketing strategist or Marketing manager Demonstrable experience with marketing campaigns and web technologies (e.g. online tools and social media) In-depth knowledge of CRM software and Content Management Systems Familiarity with SEO/SEM and Google Analytics Understanding of web design Excellent communication skills (verbal and written) Strong analytical skills Team management skills BSc degree in Marketing or relevant field
Customer Service Manager - Confidential-Dubai
Dubai -The Role Our client, an international insurance company is looking to hire a Customer Service Manager to oversee the Customer Service Team as well as assist the Operations Manager in day to day client matters. The successful candidate should have previous customer service experience within insurance or a related field and be a solutions orientated team player who has been involved in managing a small Team. Requirements To be considered for this role, you should be able to work well under pressure and to tight deadlines, enjoy a fast paced environment and handles customer’s queries with a smile! You should be someone that has strong computer skills and be well presented and be a good communicator. About the company The Charterhouse brand and business was launched in Dubai - and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets. Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai - as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney.