Partner Success Specialist - Butter dessert salon-Dubai
Dubai -Are you looking for a new challenge in a fast moving and dynamic start-up?Do you want to work in an international team, while quickly building your career?Then you came to the right place!Company descriptionAt Justmop.com, we're on a mission to change the way GCC books home services, starting with cleaning. Every day, we connect our customers with great cleaning service providers through our beautiful apps and website. By doing this, we make our customers' lives a little bit easier, while simultaneously helping our partners increase their earning potential. We are now growing rapidly and expanding our services all across GCC. If you want to be part of an exciting, well-funded company that is revolutionizing an industry, join us on this ride by applying for Partner Success Specialist position.Responsibilities / Job DescriptionEstablishing and maintaining strict quality control strategies that will optimize cleaning company partners’ operational success.Proactively checking in with the service teams via email and phone to communicate feedback and explore areas of improvement.Plan and implement solutions to maintain quality and partnerships successfully.Relationship management through phone calls and emails- forming and continuing meaningful relationships/partnerships.To design, plan and implement partner success parameters in terms of quality, operations and serviceability.To maintain healthy B2B relationships.To adopt a collaborative internal approach in order to achieve partner success.Work with partners through Account Management or Business Development engagements.Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.Actively connecting with the service teams to ensure the quality of their operations.Creating, implementing and monitoring quality assurance and mystery shopping processes.Evaluate and communicate satisfaction, feedback, reports, quality review results and trends.Coordinate and own all mystery shopping process and quality assessment tools to evaluate performance.Conduct random field visits and survey quality and team performance. Visit to customers’ homes to collect their feedback and understand the improvement points for the service provider partners.Qualifications and SkillsCommunication skills - Professional written and verbal communications. Email and phone communication skills are critical.Decision making skills- Ability to judge the complexity of situations independently and implement action plans accordingly.Strong negotiation skills.Previous Account Management or Partner Success Experience.Detail-oriented / Multi-tasking.Ability to work under pressure. A lot of pressure.Ability to work and communicate with multiple stakeholders and cross functional teams.Ability to establish a good rapport to enable healthy and longing partnerships.Solid sense of accountability, high quality judgement and sound decision-making.Skilled in MS Excel, Word, Powerpoint and other reporting/presenting tools.BenefitsOpportunity to work for one of the fastest growing startups in the region, attractive salary package, Medical insurance, occasional team lunches.How to Apply: To apply, please send your CV/cover letter to work[at]justmop.com, and mention "Partner Success Specialist" in the subject line.Job Type: Full-time
Manager - Change Management/People Advisory - -Dubai
Dubai -Acuity are currently looking for experienced candidates to further develop their Change Management / People Advisory discipline within the Management Consultancy Service Line to both support future growth and lead the delivery of projects across the MEA region. Technical Responsibilities As a Senior Consultant your responsibilities include: Onsite delivery of engagements Support the Project Manager in delivering quality deliverables for our clients Support in stakeholder engagement and presentations to clients ssist in the development of tools and template to support successful delivery Support in any business development activities including the preparation of bids, pricing and content development Manage Junior Consultants and assign tasks accordingly Leading workstreams / deliverables with oversight from Senior Management SNC Lavalin's Atkins business is one of the largest multidisciplinary, multi sector engineering design consultancies in the world and is part of the SNC Lavalin Group. As one of the worlds most respected design, engineering and project management consultancies with a leading track record in the defence sector, Atkins are ideally placed to respond to this market. We have a broad establishment and proud, 50 year history throughout the Middle East region. Acuity is the advisory business from the Atkins Group. We help clients with big infrastructure and energy ambitions to deliver them successfully. Combining deep business acumen with the engineering expertise of Atkins, we offer seamless, end-to-end advisory services that build greater value, and ever rewarding partnerships. Acuity advisory services help clients achieve genuine benefits from their investment and change programmes. We advise at senior levels on complex business problems, but we also take a hands-on role, to ensure the solutions aren't just conceived, they are delivered. Our ethos is to stand side-by-side with our clients until the real-world benefits of their investment and change programmes are realised. Key Requirements The ideal candidate should be someone who has worked in a Change Management / Management Consultancy capacity preferably with a Big Four Consultancy or Global strategy houses or international management consultancies in the Middle East region. Candidates should have between three to six years experience in a relevant field but most of all be flexible to work on multiple engagement and in multiple countries. Acuity is enjoying steady growth in region and is looking to increase headcount by 50% in the next six months with Change Management / People Advisory being a key focus area. The role is based in region and will require travel throughout the GCC. The candidate will be exposed to several industry sectors i.e. Transport & Aviation, Governmental, Energy, Oil & Gas and Cities & Urban Infrastructure and will work alongside experienced Senior Management Consultants and Technical Specialists from our Group. Basic & Technical Competencies The basic & technical competencies include: Shall be degree qualified + Three (3) to six (6) years of relevant experience in Change Management / People Advisory or a relevant position with transferable skills Strong analytical, organizational, multi-tasking, presentation, communication, and problem-solving skills Strong Experience in Change Management / People Advisory competencies Change Management Strategy & Planning Stakeholder Engagement & Communications Business Adoption & Integration Support Organizational Design Organizational Integration Benefits Realization & Sustainable Performance People Transition and Workforce Effectiveness Manpower Planning Job Descriptions / Levelling Competency Assessments & Role Mapping Leadership Coaching & Career Pathing HR Processes/ Policies/ Procedures HR Technology Planning and Organizational agility: Accurately scopes length and difficulty of projects, setting realistically aggressive objectives and goals. Compensates for roadblocks and looks ahead to see impact on dependent activities. Excellent communication skills written and spoken English is essential (Arabic preferred) Core Behaviours Demonstrate drive, enthusiasm and commitment to projects while projecting a professional image Excellent planning and organisation skills Able to make decisions, act on own initiative and operate in a proactive manner with a positive attitude Self-motivated and determined to pursue continuous improvement, which is essential to processes & procedures development Function confidently and competently within client environment and has a positive impact on clients perception of Acuity Consistently achieves high quality standards and requires limited direction and supervision Shows flexibility in tasks and location, and deals well with ambiguity Understands when to ask for support and using the correct channels Rewards and Benefits We offer an excellent package which includes: A competitive tax-free salary Accommodation allowance Transportation allowance 22 days annual leave (based on a 5-day working week) Medical and life insurance cover Company gratuity scheme Discretionary bonus scheme Annual flight allowance to point of origin Employee Assistance Program 24-hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants
Consultant - Aviation/Aiport Advisory - -Dubai
Dubai -Acuity are currently looking for candidates to further develop their Management Consultancy Service Line to both support future growth and support in the delivery of projects across the MEA region. The ideal candidate should be someone who has worked in a Management Consultant capacity preferably with a Big Four Consultancy or Global strategy houses or international management consultancies in the Middle East region. Candidates should have between 2-5 years experience in a relevant field but most of all be flexible to work on multiple engagements and in multiple countries. The role is based in region and may require travel. We are particularly looking for candidates with experience from the Aviation/Airport Advisory. Technical Responsibilities: As a Consultant your responsibilities include: Onsite delivery of engagements Support the Project Manager in delivering quality deliverables for our clients Support in stakeholder engagement and presentations to clients Assist in the development of tools and template to support successful delivery Support in any business development activities including the preparation of bids, pricing and content development Complete assigned tasks accordingly Basic & Technical Competencies: The basic & technical competencies include: Shall be degree qualified 2-5 years of relevant experience in Management Consulting or a relevant position with transferable skills Strong analytical, organizational, multi-tasking, presentation, communication, and problem-solving skills Compliance best practices in management and improving business processes Ability to structure a large amount of information within a process framework Strong data management and detail oriented Basic understanding of Project management including: Risk Management Cost Management Schedule Management Resource Management Change Management Be professional with stakeholders Self-motivated and determined to pursue continuous improvement, which is essential to processes & procedures development Core Behaviours: Demonstrate drive, enthusiasm and commitment to projects while projecting a professional image Excellent planning and organisation skills Able to make decisions, act on own initiative and operate in a proactive manner with a positive attitude Function confidently and competently within client environment and has a positive impact on clients perception of Acuity Planning and Organizational agility: Accurately scopes length and difficulty of projects, setting realistically aggressive objectives and goals. Compensates for roadblocks and looks ahead to see impact on dependent activities. Consistently achieves high quality standards and requires limited direction and supervision Shows flexibility in tasks and location, and deals well with ambiguity Excellent communication skills written and spoken English is essential (Arabic preferred) Understands when to ask for support and using the correct channels Rewards and Benefits We offer an excellent package which includes: A competitive tax-free salary Accommodation allowance Transportation allowance 22 days annual leave (based on a 5-day working week) Medical and life insurance cover Company gratuity scheme Discretionary bonus scheme Annual flight allowance to point of origin Employee Assistance Program 24-hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants