IT Operations Associate - Binding Partnerships-Dubai
Dubai -Job Title: IT Operations Associate Department: Operations Department Overview: Our client is an expanding Fintech company that operates within the insurance and banking sectors headquartered in Dubai -. Position Overview: The IT Operations Associate is a key member of the Operations Team. Reporting to the Chief Operating Officer (COO). Manage the day-to-day running of business operations to enhance the customer experience and ensure smooth and efficient service delivery. Responsibilities: Responsible for the smooth functioning of the platform/application and ensure its effectiveness and efficiency. Responsible for performing all operational processes and procedures. Design and maintain all operational processes according to operation policies. Manage all daily operational activity to maximise effectiveness and efficiency. Manage the day-to-day running of business operations to enhance the customer experience and ensure smooth and efficient service delivery. Ensure that all operational activities for areas of responsibility comply with all industry and government regulations. Work with the business departments and other personnel to help keep businesses running smoothly. Ensuring that our main platform /application meet operational targets. Monitors platform /application services and service levels. Monitoring application performance and issues, and alerting emergency resources when a problem occurs. Reports on the performance of the platform/application. Maintains operational logs and journals, including monitoring data. Maintain the operational knowledge bases. Monitors system tuning. Make decisions towards managing the response to an incident appropriately. This includes decisions on prioritization, escalation, and technical response. Provide guidance and training to junior team members. Take the lead in representing the team and interactions with other teams as necessary. User provisioning – Creation and authorization of user profiles on platform/application. Also includes changes to user-profiles and the procedure for deleting old user profiles Administer and monitor daily, weekly and monthly platform/application. Prepare reports and ensure optimal performance and maintain records of service level agreements for customers. Perform appropriate tests and provide training to upgrade product quality. Assist technical staff to check and ensure resolution of all issues to achieve all objectives. Determine availability of platform/application. Monitor all communication for each customer to assess operations within the timeframe. Administer and provide an upgrade to systems and escalate issues. Evaluate all balancing functions as required by IT departments and other functional areas. Preferred Skills Good business acumen and excellent communication and leadership skills. Good decision-making and problem-solving skills. Very Good Analysis skills. Excellent people skills, good business skills. Required Qualifications: Ability to communicate verbally and in writing, in Arabic and English, and give presentations to a high standard to all audience types. Working knowledge of data analysis and key performance metrics. Knowledge of industry and government regulations. Deciding and Initiating Action. Presenting and Communication Information. Creating and Innovating. Acumen and exemplary work ethics. Bachelor’s degree in IT-related field.
Laundry Pressman (5-star property) - -Dubai
Dubai -Please send us your CV at careers@Dubai -cosmopolitan.com if one of the below vacancies matches your education and experience. In the email subject, please mention the vacancy you are applying for. Main responsibilities: Responsible for proper operation, cleaning and maintenance of pressing machines. Separate garments for appropriate pressing. Work with conciseness in order to give the best results and good quality of work and keep regularly looking for other, more advanced pressing techniques. Operate Dry cleaning machine and replace Dry cleaner in their absence. Job experience: 1 year in a similar position in a 5-star internationally managed hotel. Experience in the UAE would be an added advantage. Personality: Above 1.65 meter in height. Pleasant personality, career oriented, ambitious, can adapt and be part of a winning team, strong eye to details and colleagues of mixed nationalities. Education: High School Graduate Age: Between 20 and 25 years old. Gender: Male Language: Must be fluent in English. Additional languages, especially Arabic would be an added advantage. Salary: In addition to above market salary range, we provide accommodation, insurance, return air ticket to home city and duty meals. Reporting to: Laundry Manager / Laundry Supervisor
Customer Service and Admin - MPAC Sports, Al Barsha-Dubai
Dubai -AED2,500 - AED3,000 a monthJob SummaryJob DescriptionPlease note that the salary offered is AED 2500 and it would be AED 1500 for the first two months of your employment as you would be under training . Please note that you must have your degree attested by the UAE embassy in your home country or the country from which you have obtained your degree and also the UAE Ministry of Foreign Affairs attestation will be required. Please also email your passport, degree, and visa copies along with your updated Resume.Job Description: Customer Service and Admin RepresentativeREPORTS TO: Head Customer Service and AdminSTATUS: FULL TIME JOBPURPOSE: Serves customers by providing product and service information; resolving product and service problems. Resolve customer complaints via phone, email, mail, or social media.**Responsibilities and DutiesJob DescriptionsAttracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer informationand analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Effectively manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits andfollow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersMaintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.Completes operational requirements by scheduling and assigning administrative projects; expediting work results.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contributes to team effort by accomplishing related results as needed.Review of Sign in Sheets and reporting missing information, follow up on not paid, and ensuring no revenue leakage.Managing Inventory of jerseys and reporting escalations and tracking the same.Required Experience, Skills and QualificationsSkillsCustomer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication, Multi-taskingQualificationBachelor’s Degree in any disciplineExperienceMinimum 2 years of customer service and adminTyping : 30 w.p.mKnowledge of Microsoft office, word, excel is a mustAbility to MultitaskLanguageEnglish is a mustArabic is an advantageBenefitsTraining Stipend for first 2 months AED 1500Job Type: Full-timeSalary: AED2,500.00 - 3000/monthHealth InsuranceJob Type: Full-timeSalary: AED2,500.00 to AED3,000.00 /monthExperience:Admin: 2 years (Required)call center: 1 year (Preferred)
Customer Service: 2 years (Required)Education:Bachelor's (Required)Location:Dubai - (Required)Language:English (Preferred)