Manager - IT Operations - Jumeirah Group Services - UAE Nati... - -Dubai
Dubai -AboutJumeirah: AtJumeirah, we are committed to encouraging and developing our colleagues inworld class environments. We value diversity and provide equal opportunities,employing over 14,000 colleagues from over 140 different countries includinglocations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, SouthAmerica, Africa and the Middle East. Wewant you to do well from the beginning, so we’ll give you every chance toimpress during the recruitment process. We promise our colleagues a warmwelcome and will help you feel part of our Jumeirah family from day one. Youcan rely on us to support you as you settle into your journey with us and makeJumeirah ‘Your Place to Shine’. OurGroup & Corporate and Dubai - Shared Services teams are an integral part indelivering the Jumeirah Brand promise. Based in our modern headquarters inDubai - Design District or in one of our other key locations, we guarantee youwill be part of a dynamic, committed team of industry professionals with apassion for delivering the Company strategy and efficiencies essential for ourworld class operation. Aboutthe Job: Anopportunity has arisen for UAE National Manager to join Jumeirah Group Services IT department. The main purpose of the role is to drivedigital transformation and change within the assigned property - inspiringinnovation and efficiencies, and helping to transform digitally the Technologycapability into a strategic engine of the business. Your key duties include: ManagingCustomer Experience, Operational Excellence and Digital Channels portfolio’sdelivery by leveraging the appropriate Agile delivery methodologies to enablepredictable, quality delivery while maintaining a focus on the continuousimprovement of the portfolio Developingand implementing the hotel IT plan, in line with the overarching Group ITstrategy, and manage hotel-specific service level agreements (SLAs) andinternal quality controls, in order to maintain vertical alignment with GroupIT and horizontal integration with hotel department Leadingand managing hotel IT deliveries by removing impediments that may obstruct thepursuit of the portfolio’s goals and by preserving flexibility and ability torapidly respond to change Collaboratewith the Group IT function in order to implement the hotel systems, hoteloperations, cyber-security and enterprise architecture initiatives within the hotel to ensure that it benefits from group-wide IT investments and innovations Supportingissue resolution and risk mitigation, escalating to advisory and steering committeegroups, as needed. Anticipatingand managing risks associated with technology delivery. Ensuringcompliance with the Group IT Enterprise Architecture Standards, IT OperationalProcesses, Security Standards, Change Management and Data Protection Policies. Maintaintechnology architecture documentation for the hotel AboutYou: Theideal candidate for this position will have the following experience andqualifications: Bachelor’sDegree in Information Technology, Computer Science or equivalent froman accredited and renowned University. MicrosoftCertified Professional (MCP) or equivalent professional certification. Adeep understanding of the product development cycle from project inception tofinal delivery and continuous delivery Anunderstanding of both transitional and transformational change management,ideally with experience Aproven ability to determine and report on key project metrics to stakeholders Experiencein IT Hospitality vertical Aboutthe Benefits: We offer an attractive tax-free salary, paid inDirhams (AED), the local currency of the UAE. In addition, we offer generousF&B benefits, reduced hotel rates across our properties globally, excellentleave and health care package including dental coverage, flights home,accommodation allowance, life insurance, incentive programs, participation in abest in kind Savings Plan, children’s education assistance and other employeebenefits making the role attractive to high performers and any applicantlooking for a career with one of the most luxurious brands in the hospitalityindustry.
Global Training Manager (Pharma)/ Medical and Scientific Aff... - Sourcemind-Dubai
Dubai -AED15,000 - AED20,000 a monthCompany OverviewOur client is an investment group with investments in Pharmaceutical and Medical Devices distribution with its Group Headquarters in Dubai -, UAE. They are embarking on an aggressive growth strategy to invest in and set up in-country operations including distribution for their own brands of Pharma and Medical products across multiple countries in Africa.Role OverviewThey are looking for a Medical and Scientific Affairs Manager who will be part of the Global Marketing Team and be fully responsible for all medical and scientific content and the delivery of this content in terms of training across teams within each country of operation. You will also be responsible for the overall scientific and medical training content and for ensuring that the knowledge base across the organisation is at a world class level and in line with MNCs. You are someone with a medical and scientific mind set, preferably with experience in Medico marketing with reputed pharmaceutical companies and possibly with a regional / global role in MNC Pharmaceutical.Reporting to the Global Head of Marketing your highly-energetic and action-oriented style will help as you facilitate and drive change in a fast-paced environment.You reflect the Group’s values by being Innovative, Accountable, Driven, Collaborative, Proactive, and Customer Obsessed.ResponsibilitiesAcademic Interactions with Medical Professionals and other key stakeholders across our network of country operations globally.Be the owner of Scientific Activities including but not limited to CMEs, Regionalisation of core marketing programmesMedical training of field forceContinuously update medical/ product knowledge of field force and new recruit training across all countries and regions in coordination with the marketing team by devising and utilizing innovative methods of medical training.Active participation in scientific programs through lectures/presentations to propagate scientific communication to target audience.Conducting CMEs/doctor group meetings at regional level in close collaboration with regional marketing teams to identify needs as per company prioritiesField work with regional sales and marketing teams to build rapport with KOLs take suggestions to improve the quality of scientific services/ brand feedback.Work with clinicians or patient advocacy groups to implement patient education programs/doctor programs and to increase awareness of our brands across multiple therapy areas.Liaison with key opinion leaders on educational and clinically/scientifically oriented initiatives to establish long-term collaborative relationships and advocacy.Responsible for identifying and segmenting KOLs in various therapeutic areas in terms of speciality, experience and academic interest in the respective regions.Customer Relationship Management through Scientific inputs and Medical QueriesProvide scientific inputs and, timely and value-added responses to medical queries from medical profession, patient groups consumer groups, government authorities and field force to strengthen relationship with these stakeholders of respective region.Responsible for medical information services (MIS).Responsibilities include supporting sales force in providing information to physicians related to latest developments in medical research, current recommendations on Standard of Care across therapeutic areasInvestigator Initiated and Post-Marketing Surveillance studies/Market Data from key stakeholdersCommunicating at an ongoing basis competitive/scientific intelligence from region to marketing head to ensure timely objection handling/ scientific support to sales marketing teams to handle competitor objections.Desired ExperienceMBBS 5+ years / MD 3+ yearsEffective medico scientific training, content origination, presentation and organizational skillsExperience in Medico marketing with reputed pharmaceutical company. Preferred earlier experience in a regional / global role in MNC companiesShould have qualities to anticipate problems and design effective solutions with proactive engagement with relevant stakeholdersAbility to problem solve, work in teams, lead others toward defined objectives and present complex data clearly are also criticalPossess excellent interpersonal skills, communication, coordination, and time-management skillsAble to work in a team and individuallyWell organized with the ability to prioritize and multitask;Should exert sound judgment, discretion and preserve confidentiality;Customer service and obsession with customer happiness is keyFlexible and able to meet deadlines;Experience with CRM - preferably Sales ForceSalaryAED 15,000 to AED 20,000 per month plus health insurance and flights for SelfJob Type: Full-timeSalary: AED15,000.00 to AED20,000.00 /month
Ecommerce Consultant - Azur Digital-Dubai
Dubai -Type: Permanent role based in Dubai - Must Have: Minimum of 4-year ecommerce experience Minimum of 3 years within a management consulting firm Retail experience Role description Working alongside Ecommerce, Digital Marketing & Customer Experience experts, you will drive and support the implementation of the ecommerce channel for renowned international retailers. Leading each key phase of the implementation, you guide and assist our clients’ teams and their partners to effectively deliver all business, operational and technological work streams, from kick-off through to testing and launch. Acting as a driving force, you will be pivotal in ensuring the project is delivered on time and on budget. By facilitating decision making and advising teams in their deliveries, you will drive high levels of internal confidence. If you are passionate about ecommerce and retail in general, and you want to increase your spectrum of responsibilities, this is a unique opportunity to join a team of experts, participate in large greenfield omnichannel projects and lead both business and technology work streams end-to-end. Responsibilities Working hand-in-hand with our in-house experts, develop our clients’ omnichannel plans across business, operations, technology and organisation Conducting client workshops to define omnichannel requirements and specifications (e.g. online catalogue data model, checkout funnel…) Designing ecommerce processes and assisting client teams in implementing the needed retail operations changes (e.g. fulfillment, customer service, reverse logistics…) Providing architectural and solution recommendations across front and back-office, including end-to-end management of the supplier selection process This is a key client-facing role requiring proven retail and ecommerce experience, as well as strong stakeholder management skills on client side across business, technology and operations. Key requirements Management consultancy background is a must At least 4 years ecommerce experience in Europe or North America Successfully led and supported the implementation of ecommerce work streams on Hybris, Websphere, Demandware, ATG or Magento within a retail environment In-depth knowledge of ecommerce development lifecycles in both Agile and Prince2 methodologies Experience conducting ecommerce requirements/specifications definition workshops and designing solution Experience designing ecommerce processes across front and/or back-office within a retail environment Other requirements Successful track record of delivering ecommerce project work streams to quality, on time and on budget In-depth understanding of ecommerce architectures and implications across supply chain, product, marketing, merchandising, store operations, HR, etc. Hands-on experience across backlog definition, UX and Quality Assurance/UAT Excellent written and verbal communications in English Strong stakeholder management skills Bachelor or Master degree in business administration or a related field Willing to relocate to Dubai - Willing to travel within the Middle East and to Mauritius We offer relocation support, health insurance and annual flight home. To apply for this vacancy, please send us an email at: [email protected] We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.