Customer Service Officer - Unik-Dubai
Dubai -Job Summary: Looking for a Customer Service Officer in Dubai -, United Arab Emirates (UAE) Job Key Details: Generate, manage and share correspondence, reports as well as documents Draft documents and distribute minutes of meetings Generate reports on minutes of meetings Coordinate with internal and external contacts Respond to questions concerning the terms of sale Assist in selling and marketing products as well as services Settle customer complaints over the phone, email, mail or social media Operate the telephones to contact customers and verify account information Set up a database on existing clients and collect information Organize and run an efficient client support service desk Manage changes in policies or renewals Obtain and process customer requests, inquiries as well as complaints relating to company’s products and services Collaborate with the customer service manager to ensure proper customer service is being delivered Prepare reports on overall customer satisfaction levels Handle customers’ complaints Carry out the daily operations of customer services team under the supervision of the manager Prepare renewable and lapsed policies Job Qualifications and Experience Bachelors Degree in any business related course Must have a Certificate from the Chartered Insurance Institute, UK or its equivalent At least two to five years of experience in the same role within the UAE preferably in an insurance company Good communication and presentation skills Should be able to multi-task, prioritize and manage time effectively Expertise in Ms Office suite Strong knowledge of insurance procedures Must be fluent in English and Arabic Application Procedure: All qualified candidates are encouraged to upload their recently updated CVs
Medical Insurance Coordinator - KINGS MEDICAL CENTER-Dubai
Dubai -We are looking for a candidates having following attributes.Having experience as a Receptionist and Insurance Coordinator as well.FemaleFilipinoCan join immediatelyJob Type: Full-time
Senior Account Manger - Global Liquidity and Cash Management... - -Dubai
Dubai -Job Title Senior Account Manger - Global Liquidity and Cash Management (UAE Nationals Only) About HSBC HSBC is one of the world’s leading international banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview The job holder is the focal point of contact for relationship enhancement of GLCM Top Tier customers. These customers are the top 100 to GBM, CMB and BBU customers that generate the most GLCM income to the Bank. The cash management solutions of such customers cover multiple geographies and are complex. They require responsive and well-orchestrated regional Client Service proposition from GLCM. Provides regional and domestic client service proposition to customers. Ensures client satisfaction. Leads and works with other areas of the Bank on the crafting and provision of service. Cross sells products and delivers service solutions that meet customers’ needs. Obtains feedback from customers on service improvement and for external polls and internal surveys. Enhances customer relationship by working closely with RMs in managing client expectation, conducting annual account planning and service reviews with customers (consistent with GLCM Target Operating Model) and ensure maintenance / increase of GLCM wallet share. Duties & Responsibilities Provides regional and domestic client service; manages and grows the cash management relationships; ensures client satisfaction and acts as primary contact of GLCM to customers. Leads and works with other areas of the Bank on the crafting and provision of service. Facilitate discussions externally with clients at senior levels and internally in the bank with Treasury, IT, and NSC for payment processing and query resolution and fixing recurring issues Maximizes GLCM revenue by account planning, cross selling, deepening wallet share and increasing stickiness Qualifications Experience & Qualifications University degree and relevant professional qualifications (Cert ICM / CTP). Proven track record in Client Services. Cash management experience adds value to the role, Excellent knowledge and direct experience of service provision and how customer service impacts client perception. Experience and understanding of managing diverse, cross-functional teams, Able to lead people and connect at all levels of the organisation: can-do attitude Excellent communicator Diligent, not afraid to get into the detail Self-starter, highly motivated and determined Client Centric orientation Business Area Global Liquidity & Cash Management (GLCM) is a specialism within the Commercial Banking (CMB) function and gives businesses greater control over their cash and collections, and helps them to manage their liquidity efficiently. Our e-banking platforms enable customers to make seamless payments between countries and currencies CMB: Commercial Banking serves millions of businesses, from small enterprises and mid-market companies to large multinationals, in developed and faster-growing markets around the world. We provide the services and expertise that businesses need to thrive. Commercial Banking has a network that covers three-quarters of global trade flows. We provide businesses with banking services in their home markets and overseas. These include trade and receivables finance, payments and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits What to expect at HSBC The chance to realise your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers "Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets"