Guest Relations Executive - Food & Beverage-Service - Jumeir... - McMaster-Dubai
Dubai -About Jumeirah & the Hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai -. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination Music Hall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai -. About the Job: An opportunity has a risen for a colleague to join our Food & Beverage-Service team in Jumeirah Zabeel Saray, for a Guest Relations Executive role. The main duties and responsibilities of this role: To follow proper payroll and uniform procedures. To set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room. To open the restaurant for business at the prescribed time each shift. To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set. To pick up the daily menus and insert them properly in their covers. To inspect every menu and list to ensure their immaculate condition and appearance. To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day. To assign seating taking into account service standards. To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. To maintain a station chart and cover count for the restaurant. To be fully capable of working with Restaurant Reservation System (Epicure) To ensure each guest receives the highest quality of service. To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture. To handle guests without reservations or those waiting for others to join them. To handle lost and found items. To seat reservations promptly at a table pre-set for the number in the party. To check guest's coats or packages when necessary. To address guests by name whenever possible. To address guest dissatisfaction immediately and inform the manager of the action taken. To answer telephones according to Jumeirah standards and take reservations or provide information regarding the restaurant or any other hotel service. To anticipate the needs of guests while scanning the room constantly. To respond properly in any hotel emergency or safety situation. To perform other tasks or projects as assigned by hotel management. To identify potential problems and ask for assistance before breakdown occurs. About you: The ideal candidate for this position will have the following experience and qualifications: Experience in similar positions in the Middle East Demonstrated experience working in a high volume, high pressure environment Experience working in the hospitality or other customer service related industry Administrative skills, able to multi-task and meet deadlines Familiar with facilities management systems Strong verbal and written English language skills Proficiency in Microsoft Office applications About the benefits: This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Branch Supervisor - New EJobs-Dubai
Dubai -Branch Supervisor Job Opening in Dubai -. we are looking for Branch Supervisor for one of our client based company in Dubai -. all the Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties : • Assist to achieve the target of the branch • Assist to set future plan for the branch • Responsible of staff attendance • Evaluate staff under his supervision monthly • Communicate with the head office and management if required • Solve employees problems that they face with selling products and with customers • To Responsible of Branch Production • Responsible of Branch Furniture • Responsible of completing employees structure of the branch • Applying service and quality standards • Assuring the implementation of company’s policies and procedures • Ability to create any report required once needed. Requirements : • Any Graduation • Good Communication Skills English & Arabic • Good Computer Skills in Microsoft Office applications • Management experience • Marketing/Sales experience • Insurance market experience • Excellent sales and negotiation skills • Monitoring and supervision skills.
Contact Center Officer - TechX-Dubai
Dubai -Contact Center Officer Job Opening in Dubai -. we are looking for Contact Center Officer for one of our client based company in Dubai -. all the Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties : • Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate. • Handle light back office work related to follow-up and customer complaints. • Maintain confidentiality of the company’s customers and data. • Adheres to the assigned shift schedule and avoid any late attendance • Keep abreast with the latest changes to any of the company’s procedures and new policies. • Handle sudden rush of calls, stressful periods, and call volume pressure. Requirements : • Graduate from a reputable university. • 1-2 years work experience in the Customer Service functions in a contact or call center is a must. Insurance experience in Customer relationship is a definite plus. • Excellent oral and written communication skills. • Excellent command of the English language, Arabic is a definite plus. • Should be a team player with an aptitude for customer service. • Welcomes training and development plans. • Ability to work under pressure and tight deadlines.