Executive - Catering Sales - Jumeirah Creekside Hotel - -Dubai
Dubai -About Jumeirah & the Hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. Jumeirah Creekside Hotel is a contemporary lifestyle hotel located 2km from Dubai - International Airport in the heart of old Dubai -. Set in landscaped grounds overlooking Dubai - Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai -’s largest art collections – a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai -, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience. About the Job: An opportunity has arisen for a Catering Sales Executive position for United Arab Emirates Nationals role at Jumeirah Creekside Hotel. The main duties and responsibilities of this role: Coordinates all events as delegated to ensure maximum customer satisfaction Ensures that all department heads are informed of significant groups which will impact the Hotel operations Adheres to the Hotel’s Selling Strategy for Events and Groups Ensures Catering Diary Booking Procedures and Group Audits adhered to Continuously review procedures and processes within the department to maximize profit, increase productivity and improve efficiency Conduct in-house site inspection in relation with Sales Centre Managers or/and Business Development Managers Maintain complete knowledge of and comply with all hotel/departmental policies and procedures Attend designated meetings, menu and beverage tastings Ensure that Jumeirah Creekside Hotel’s SOP’s and LSOP’s are adhered to Attend all training courses as directed and conduct on going On the Job Training to new hires as required Foster and promote a cooperative working climate, maximizing productivity and employee morale Organize and delegate traces for follow-up; be familiar of status of each. Ensure that Events office is kept organized and clean Use established file and trace system to ensure consistency Place call reports with relevant and updated information for all customer conducts in DELPHI in activity reports. Promptly respond to all messages, ensuring that all messages are returned within 4 working hours Use standardized form letters for use by all Events Team as response to inquiries, tentative / definite bookings, thank you, cancellations and re-bookings. Ensure appropriate letter are sent and filed Review group arrival and Departure needs and relay information to appropriate departments Set up Mini Room block for Group Events and ensure that room block is well managed so that correct rooms forecast may be achieved Ensure that all information for the Daily Events Sheet is complete and accurate and distributed on a timely basis Make changes to Banquet Event orders as necessary, ensuring that correct information is communicated to respective departments on a timely basis in order to best service the client Identify groups which do not have scheduled functions and communicate such to outlets in order to help them anticipate expected business levels Prepare and distribute the weekly Event forecast identifying covers and sales by meal periods Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow up on delivery Follow up on specific files and sales objectives as delegated by the Head of Conference and Events Ensure client files are kept organized and current with all required information Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette To be knowledgeable of the following: Function room capacities and various set ups Booking space (tentative/definite) Use of all forms Menus and pricing Guarantee policy Cancellation policy Payment policy Room rental charges Corkage fees Miscellaneous pricing (floral, entertainment, etc) Shipping / receiving policies Lost and found policy Block space ensuring that the appropriate space is blocked to accommodate the group’s requirements and to maximize labour costs Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available service Suggestively sell menus which meet the client’s needs and maximize revenues Liaise with the Execute Chef to plan special requests for clients and special event menus. Arrange introductions between the client and Chef Where appropriate, entertain clients in the hotel outlets to sell the hotel facilities. Make reservations at non-peak times in order to allow the outlet to provide the best service. Adhere to all Accounting policies regarding payment Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis Review estimated guarantees and ensure that firm guarantees are obtained 2 business days prior to scheduled function. Ensure that the overset figure complies with established standards. Ensure that all functions space dates which have restrictions are followed Attends Pre-Conference Meeting’s with hotel Team and Client as appropriate Qualify opportunities to up sell various areas of the resort according to the up selling programme set within the department and meet targets To be familiar with Banquet service standards to better sell the facilities of the Hotel Ensure that door cards are typed of reach scheduled function and properly posted Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards Meet with the Chef prior to function time to verify arrangements and to observe the quality of the food presentation Assist in plate up of meals as requested. Ensure that standards are met Check the functions are properly staffed to provide the required standard of service. Dress in a manner which is conductive to a business environment whereby first impressions reflect on the hotels image Assist in supervising the service of functions, ensuring guest satisfaction Attend BEO/Resume review meetings; resolve any discrepancies Welcome group contact upon arrival at a function and ensure guest satisfaction Monitor guest reactions and confer with service staff to ensure guest satisfaction Anticipate guests’ needs, respond promptly and acknowledge all guest, however busy and whatever time of day. Promote positive guest relations at all times. Be familiar with all hotels services / features and local attractions / activities to respond accurately to any guest enquiry Monitor and handle guest complaints by following the instant satisfaction procedures and ensuring guest satisfaction Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings Monitor, handle and process all billing / payment procedures according to accounting standards Conduct Post Event Billing reviews with all group contacts along with Credit Manager to ensure accuracy of Billing for the guest Ensure that all events are turned actual and that the actual revenue is posted in DELPHI Understand Group and Catering cost forecasting Knowledge of menu planning and food presentation Ability to manage hotel inventory Broad understanding of catering space management Familiarity and knowledge of all departments within the hotel Effective communication skills Presents ideas and information in a concise, well organized manner Manages interpersonal conflict situation effectively About You: The ideal candidate for this position will have the following experience and qualifications: Qualification equivalent to Bachelor's Degree or Diploma in Hotel Management, Quality Management or Business Administration Minimum 1 to 2 years experience High proficiency in Microsoft Office applications (especially Excel, PowerPoint, Outlook and Word) Excellent communication skills, High-level of spoken and written English About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, shared accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Service Advisor Positions! Toyota Al Futtaim - Dubai - -Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Service Advisor Positions! Toyota - Al Futtaim – Dubai - We are looking for a client-facing, technically-minded solution solver to join our service centre in UAE for Toyota Al Futtaim. Ideally you have some understanding / experience within automotive and a passion for automotive repairs / service. However we are open to individuals that may come from another 'solution solving' background and someone that is eager to learn. As a service advisor you will work within our car dealership service centre and your role is the liaison between the customer and service technicians working in the garage. You will work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs. They may also be responsible for verifying insurance coverage, conducting inspections, and test driving vehicles. Those that are not certified as service technicians may find it a little more tricky to pick up on the duties required however we are open to discuss with candidates with solid customer service, ability to up-sell. Alternative industries that may allow you to be considered for such a job may be: IT service solutions / repairs. Full Duties: Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS). Technically competent to understand the customer needs and requirements and accordingly raise Service Orders. Able to provide detailed explanation on jobs to be carried out on vehicle. Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers. Ability to advise customers on the required vital jobs. Should have flair for Selling Value added Services, Service Contracts and accessories. Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience. Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time. Raise Warranty approvals Raise special orders for parts not available and follow up and keep customer informed. Prepare Invoices on DMS and arrange for Active delivery of vehicles. Follow up payments of credit customers and ensure collection within stipulated time. Regularly monitor orders raised by him and ensure timely billing. Conduct post service follow up to ensure customer satisfaction. Minimum Qualifications and Knowledge Automobile related diploma/certificate - ideal Job Specifc Skills: Good communication skills (both written and verbal) At least 2 years of relevant experience Must have a good command of the English Language. GCC experience preferred #LI-POST19 We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Manager - Business Development and Client Relations (Life) -... - Munich Re-Dubai
Dubai -For Munich Re Underwriting Agents (DIFC) Ltd The life team in Dubai - is responsible for life insurance and family takaful cedants in the Middle East and North Africa (MENA) markets. We are currently looking for a Manager CR & BD who will develop and grow existing/new client relationships for Life reinsurance across the MENA Region. In conjunction with the Head of Life, develop and execute market and client strategies supporting the overall MENA reinsurance strategy Identify, develop and capitalize on business development initiatives in MENA in line with Munich Re’s strategic objectives Partner and coordinate with other units (Underwriting & Actuarial, Structured Solution, Claims, regional product teams) to design and develop suitable client solutions, coordinate and discuss terms and conditions Support the Actuarial and Client management teams by preparing, presenting and delivering direct and reinsurance products and solutions, customized to the needs and requirements of clients and prospects Coordinate with pricing and underwriting managers to deliver product propositions, develop reinsurance solutions and facilitate technical matters with existing and prospective clients Develop and maintain effective business relationships with all relevant internal sections and external entities such as business partners, key stake holders, insurance providers, auditors, local and government authorities and customers Sound knowledge of market and business environments of the MENA markets Excellent interpersonal and communication skills with strength in relationship management Excellent presentation and negotiation skills. Sound domain knowledge of reinsurance in life business. Strong commitment to quality, timely delivery and structured approach to initiatives. Excellent analytical and problem solving skills Good interpersonal, intercultural and communication skills Qualifications/Experience Bachelors or Master’s degree in economics, actuarial science or insurance and risk management. 10+ years of experience in insurance/reinsurance in a multinational company Experience in MENA markets Our business model is based on the combination of primary insurance and reinsurance under one roof. We take on risks worldwide of every type and complexity, and our experience, financial strength, efficiency and first-class service make us the first choice for all matters relating to risk. Our client relationships are built on trust and cooperation. If you would be interested in helping shape the future as part of one of our teams, we look forward to hearing from you.