Production Project Manager - Print / POS - ALTAVIA MIDDLE EAST-Dubai
Dubai -PRODUCTION PROJECT MANAGER - #ALTME-PPM2001Altavia is the leading independent international group specialised in commercial communication for the retail sector. Since 1983 our staff have shared the same commitment to retail and worked every day on supporting sales activation for more than 300 brands and retailers. They share the same multi-channel approach to their Clients’ commercial communication needs, enabling them to offer bespoke solutions at every stage in the value chain.DESCRIPTIONThe Production Project Manager is in charge of the whole production, purchasing and execution of account or project based production jobs. The person will be working with suppliers, internal team members from Altavia Middle East or from the Group and external stakeholders to ensure that productions are purchased and executed in a way that ensures quality and competitive pricing. The Production Project Manager will be overseeing and executing a potentially large quantity of standard to complex projects including but not limited to flat print, packaging, indoor and outdoor POS materials and stands.RESPONSIBILITIESThe Production Project Manager will have the following responsibilities:* Manage all aspects of production on behalf of the Client, negotiate with suppliers, follow up with the production and delivery timetables to ensure the best execution and delivery of all of the assigned projects according to the Client’s requirements.* Build strong and lasting relationships with Clients and Suppliers and develop communication channels to ensure smooth workflow; liaison between all stakeholders and suppliers to ensure quality and on-time delivery.* Gather job requirements from Clients and perform procurement and project management with deep understanding of the Clients’ objectives. Manage the Clients’ jobs on-budget, on-time and with the maximum level of service and quality.* Enter all specifications into our order management system, prepare requests for quotations, send to selected suppliers and consolidate and analyse the quotations received.* Analyse potential suppliers and choose the best fitted ones based on knowledge of manufacturing limitations, supplier facilities and schedule availability.* Develop strategies that will bring value to the Client for both quality and budget. Provide recommendations of economical formats, working with internal stakeholders and agencies to drive cost efficiencies for production projects and/or campaigns.* Conduct a financial analysis of job revenues, costs and profitability by job and/or project, as well as quarterly and yearly analysis and reporting.* Work within established operating budgets and maintain daily tracking and analysis of benchmarking information.* Proactively identify and present additional solutions to continuously promote Altavia’s know- how to grow and generate account revenues.* Consistently exceed Clients’ expectations and provide unequalled service both internally and externally.REQUIREMENTS* Min 5 years of experience in Production management or similar role at Client, Agency or Print/POS Company.* Valid UAE driver licence.* Detailed track record of successful production purchasing experience in a manufacturing company, Client or agency environment.* Proven project management skills.* Experience working with suppliers and suppliers to negotiate job costs and schedules.* Highly proficient with MS Office suite, especially Excel.* Entrepreneurial minded with an internal drive to continuously hit goals and succeed.* Experience excelling within fast paced, high energy environments.* Bachelor’s Degree in a related discipline or equivalent work experience.BENEFITSAt Altavia we value your quality of life beyond the workplace.We value our employees and offer a variety of benefits including health insurance, wellness and delightful working conditions.CONTACT Please send your application by e-mail with your CV & Cover Letter to:Thomas Trudy – t.trudy[at]altavia.ae – with reference #ALTME-PPM2001 in the Subject. Job Type: Full-timeExperience:Print / POS Production Management: 3 years (Required)Location:Dubai - (Required)License:Driver's licence (Required)
Customer Service ManagerCustomer Service Manager - HEI+-Dubai International City
Dubai - International CityFull-time, ContractAED3,500 a monthCustomer Service ManagerAt Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.What You'll DoManage a team of 12-18 consultants at varying skill levelsSupervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries and any other issues that may arise in the order fulfillment processProvide extensive coaching and counseling to assist consultants in meeting customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunitiesConduct side-by-side observations and quality assurance (call monitoring) reviewsMake recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination processWork closely with Human Resources and Senior Leadership to address and resolve employee issuesEffectively interview and recommend candidates for hireAnalyze trends based on historical data to close performance gapsRespond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolutionWhat You'll NeedStrong problem-solving skills and the ability to think analytically while working in a fast-paced environmentProven ability to close performance gapsExcellent communication and relationship building skillsProven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environmentBachelor’s Degree or equivalent customer-facing and management work experienceJob Type: Full-timeSalary: $53,500.00 to $56,000.00 /yearExperience:management: 2 years (Required)Customer Service: 2 years (Required)Location:Bangor, ME (Required)Work Location:One locationBenefits:Health insuranceDental insuranceVision insuranceRetirement planPaid time offParental leaveTuition reimbursementThis Job Is Ideal for Someone Who Is:Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with people and working on group projectsAdaptable/flexible -- enjoys doing work that requires frequent shifts in directionDetail-oriented -- would rather focus on the details of work than the bigger pictureAchievement-oriented -- enjoys taking on challenges, even if they might failThis Job Is:A job for which all ages, including older job seekers, are encouraged to applyOpen to applicants who do not have a college diplomaContact on Whatsapp for more info +1-814-408-9652Job Types: Full-time, ContractSalary: AED3,500.00 /monthExperience:Customer Service: 1 year (Preferred)
Commercial Manager - -Dubai
Dubai -Hill International is an international construction consulting firm that provides program and project management, construction management, cost engineering and estimating, quality assurance, inspection, scheduling, risk management and claims avoidance to clients involved in major construction projects worldwide. Hill has participated in over 10,000 project assignments with a total construction value of more than $500 billion. Hill is a publicly traded company listed on the New York Stock Exchange (NYSE: HIL), and is headquartered in Philadelphia, Pennsylvania. (www.hillintl.com) We are seeking a Commercial Manager in Dubai -, UAE. Responsibilities: Ensuring that the requirements of the contract documents are implemented and maintained throughout the Contract period Assist in the review of contractual notices of claims and providing contractual advice to the Engineering in their administration of the Construction Contract. Interaction with the Client representatives, the Project Management Consultant, and relevant Contractors in respect of all contractual matters Assists in the drafting of commercial terms for design, engineering and/or construction services for approval by the Contracts Director Reviews all contract documents to ensure congruity and to minimize patent and latent ambiguities Assists with administration of on-going Contracts, including monitoring Contractor and commission compliance with the Contract documents Investigates problems and recommends corrective action Prepares correspondence and maintains records necessary to ensure the effective administration of all Contractual matters Facilitates the preparation of Contract change and prepares the relevant variation orders Facilitates the contract close-out procedures to ensure that all terms and conditions of contracts have been complied with prior to final payment to contractor Ensures that all contractual procedures are implemented and maintained Assists on all contractual matters Assists in the review of Contractor’s claims in accordance with the provisions of the Conditions of Contract and ensures the Client’s interests are protected Ensures all warranties, bonds, insurances, guarantees, etc. are in place and maintained and updated in accordance with the Contract and are in compliance with the Clients requirements Assists the Estimation and Project Control teams in respect of contractual implications of change orders Prepare for review Recommendations for Release of Retention and Bonds Prepare monthly Reports for review Assist in the preparation of Monthly Progress Reports Responsible for the preparation and maintenance of Engineer’s Instructions, Variation Orders and Claim Logs Attends Commercial Meetings and records minutes of meetings Prepare procurement strategy Qualifications BSc Degree in Quantity Surveying or Engineering and have a minimum of 15 years’ experience Professional Membership such as RICS, and training in construction contract law are required Proven claims background Experience as claims writers Worked for previously for claims/ consultants Fellow of the Chartered Institute of Arbitrators (FCIArb) Member of Chartered Institute of Building (MCIOB) Associate Member of Royal Institute of Chartered Surveyors (Assoc RICS) Member of the Society of Construction Law LB (Hons) MRICS and/or MCIArb professional qualification Ideally a legal qualification, Construction law ideal Hill International is an Equal Opportunity Employer/Minority/Female/Veteran/Disabled Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.