Assistant ICT Engineer - -Dubai
Dubai -About the Role GEMS World Academy-Dubai - develops inquiring, reflective and caring learners who, through the rigor of the IB programs, have the knowledge, skills and character to take action and create a better, more peaceful world. Supported by highly qualified staff in world-class facilities, our diverse international community is encouraged to develop intercultural understanding and respect. Our aim is to be a world-class IB school that maximizes every student’s learning and character to enable them to choose their own successful path and positively contribute to the local and global society. We are looking to appoint an outstanding, highly-motivated and well-qualified Assistant ICT Engineer to join our team as soon as possible. The successful applicant should have the following: Bachelor or Master’s Degree in Information Technology or Computer Science required. Minimum of 2 years of full time experience in a similar role with hands on experience in maintaining ICT Infrastructure. Preferences would be given to those who already have experience working in a School environment. You will have experience working with a great variety of hardware such as servers, switches, wireless access points, routers, firewalls, PC/Laptop/tablets, whiteboards, video conferencing, etc. An excellent team player within the department and across phases. You will have very strong communication and organizational skills. With meticulous attention to detail, you will enjoy problem solving, will work well under pressure and be able to meet tight deadlines. Advanced command of English language is a must. Performance Responsibilities You will be responsible for providing IT support to all administrative and educational staff. You will ensure best practices for the use of systems, applications, the Intranet portal and the Internet. Your main responsibilities will include installing, configuring, maintaining and administrating hardware, software and infrastructure equipment in all areas of the school such as offices, classrooms and labs. You will troubleshoot any problems arising from the IT equipment and respond to emergency calls around the school environment. You will be responsible for following company procedures for back-ups, security or restoration of all IT equipment and software. You will maintain a record of the licenses, hardware and passwords. You will also collaborate and interact with IT staff within the School Support Centre and in other GEMS schools where appropriate. About your Benefits An excellent remuneration package is on offer to successful candidates including competitive tax free salary, house rent allowance, medical and life insurance, working permit and residence visa, annual flight allowance, tuition fee concession and other benefits in line with the UAE Labour Law. Please note: Interviews and hiring of shortlisted candidates may occur prior to the advertised closing date.
Procurement Manager - Large Private Estate - Middle East - Hill Robinson Yacht Management - Middle East-Dubai
Dubai -Experienced Procurement Manager position available for Large Private EstateStart: February/ March 2020Location: Middle EastType of Position: PermanentPackage: Attractive salary, with accommodation, insurance, transportation, medical, flights and leave.Qualifications-•Proven work experience as a Procurement Officer or similar role•Solid knowledge of financial and accounting procedures•Experience using financial software•Advanced MS Excel skills•Knowledge of financial regulations•Clean Driver’s LicenseRoles and Responsibilities- You are the director of first impressions. You must be a keen negotiator, excellent communicator and be persuasive and charming, in order to form good relationships with our new and existing suppliers and contractors. This is a fast paced, multi-dimensional role that needs someone who can process a lot of information quickly, efficiently and precisely.•Excellent relationship building skills•Excellent negotiation skills•Excellent time management•Excellent organisational skills•Advanced in Microsoft excel•Inventory control•Goods receivable – check all stock matches the invoice, is in good condition, acceptable shelf life, •Goods returned – manage returned stock and ensure credits are given •Quote requests for capital expenditure•Able to search and find complex items to fulfil all requests from department managers•Warehouse management•Prepare weekly, quarterly and annual reports •Able to manage stock in and out•Manage a team of 15+/- people •Must remain calm and be in control at all times•End of month statement settlement•Purchase orders•Petty Cash controlThis job is 50/50 office/hands-on. This is an active role that needs someone who is fit, able to solve problems, handle stress and think quick. Education and Experience required: * Minimum of 10 years' of hotel or luxury property management experience, gathered in respected 5 Star world-renowned deluxe properties and/or private residence * Minimum 4 year Management or Leadership degree in Hospitality or equivalent* Experience in pre-openings of 5 star hotels/luxury properties and involvement in renovations and major projects* High proficiency in English both written and oral with working knowledge of Arabic advantageousInterpersonal Skills: * Service oriented with professional presentation skills appropriate for VIP guests and Diplomats* Clear, concise written and verbal communication skills in English and preferably also Arabic* Demonstrated ability to effectively interact wtih people of diverse socioeconomic, cultural and ethnic backgrounds* Ability to work well in stressful, high pressure situations* Ability to convey information and ideas clearly* Ability to plan and conduct meetings* Effective in handling problems in the workplace* Proven leadership demonstrating effective listening, understanding, clarifying and resolving concerns and issues raised by co-workers/guests
Customer Success Manager - Inspire Selection-Dubai
Dubai -The Role Anticipated salary range for this position is 12,000 - 16,000 Arab Emirates Dirham (AED) per month. Final amount will be determined by experience and skill. Job Summary Industry: Computer & Network Security, Information Technology & Services Employment Type: Full-time Job Functions: Customer Service Consulting General Business Seniority Level: Associate Required Experience • 2+ years working at a SaaS and/or software company in customer success, relationship, account management or similar role • Account management of large enterprise and/or strategic accounts • 5+ years working in customer-facing roles • Highly Preferred Experience Working with CSM platforms i.e. Salesforce & ticketing systems like ServiceNow, Information technology, cybersecurity, compliance, risk management, and/or education Person must be able to able work the following business hours: • Monday - Friday, with exceptions for Sundays for arranged support of key Middle Eastern Customers • Working Times: 6am-2pm GMT which is 10am to 6pm Gulf Standard Time Customer Relationship Manager that owns the customer journey for highest revenue and strategic accounts. The main focus of this role is on executing a high-touch client engagement that drives value-oriented touchpoints that leads to adoption, retention, and high customer satisfaction. Skills Required • Customer Satisfaction • Cherwell Service Management (CSM) • Written Communication • Information Technology • Software as a Service (SaaS) • Help Desk Support • CSM • Customer Engagement • Customer Success • Presentation Skills Responsibilities • Execute on Major Account Customer Lifecycle • Partnership with Account Executives on secondary renewal support, pre-sales activities, and overall account updates • Support all client engagement activities for value-driven touchpoints • Work with clients to establish goals and execution plans to ensure program success • Provide guidance, training, and recommendations to clients to help them achieve their security awareness programs goals • Analyze client performance trends to provide opportunities for improvement and track any known or reoccurring issues • Provide high-touch customer service to achieve top satisfaction scores • Host interactive platform and/or product training session for clients • Work to identify and/or develop upsell opportunities • Advocate customer needs/issues across key areas • Coordinator of Help Desk support and/or technical issue escalations • Provide guidance and feedback on best practices, tips, opportunities, and/or success stories for customer lifecycle management • Participate in product-related activities to serve as the voice of the customer • Support case studies, customer quotes, and/or client reference needs Requirements Required Knowledge, Skills, and/or Abilities • Excellent oral/written communication and interpersonal skills • Demonstrated ability to work well in a fast-paced, team-oriented environment and thrive on challenges • Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner, meet deadlines, and display attention to detail • Demonstrated ability to understand customer needs, provide quality service, persuasively present ideas, and commit to customer satisfaction • Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with a diverse group of people • Detailed oriented • Articulate and professional presentation skills • Aptitude for continuous learning and new skill development • Proficient with web-based collaborative tools such as Dropbox, Smartsheet, Salesforce, and ticketing systems. • Proficient with all Microsoft Office Programs • Some travel will be required for training, team meetings, and/or events Required Education • Bachelor’s degree in business, communications, education, technology, or other related field or comparable work experience • Background in cybersecurity and/or risk management is highly preferred • As part of onboarding, this role will be required to take the MGT433 course and get associated SSAP credentials through GIAC. About the company Inspire Selection is headquartered in Dubai - and recruits across the Middle East region. We employ highly knowledgeable, professional consultants who are experts in connecting the right people with the right opportunities. Our reputation has been built upon our honesty, integrity and our ability to source candidates of the highest calibre right across our specialist sectors. As a result, we are recruitment partners to a wide spectrum of organisations - from leading blue chip companies to smaller, local businesses. Sectors we cover include HR, Administration, Finance & Accounting, Insurance, Legal, Sales & Marketing, IT, Oil/Gas/Energy, Engineering, Procurement, Manufacturing, Logistics & Supply Chain.