Technical Support Advisor - -Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Job Description: To survey vehicles received with damages along with suppliers and review/approve quotes received. To prepare Accidents/Damage Job Orders for all repairs authorized by the Maintenance department. To manage the Accidents/Damage Repairs of the rental and lease vehicles in Dubai - ensuring most cost-effective method of repairs. To record and advice management of poor service levels given suppliers that is detrimental to the level service Hertz provide to its customers. To ensure that the repairs are done according to the expectations of customer at first time (F1) itself. To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values. Key Responsibilities: To monitor and control vehicle down time of the fleet within the maintenance cycle ensuring this is kept to a minimum reducing the cost of replacement vehicles while ensuring that vendors are meeting agreed TAT for Smart /Minor/Major Repairs To ensure that all estimates received are reviewed for accuracy and are negotiated prior to approving repairs. Ensure that the queries of the fellow departments are replied at the earliest in order to inform them for proactively providing update/feedback to the customers. To ensure that Accident/Damage vehicles in the Maintenance process are tracked on a daily basis and ETA for vehicle delivery is shared through daily report of WIP vehicles. To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values. To ensure Work orders are issued to Vendors in a timely manner for jobs done and customer chargebacks are done in a timely manner as per agreed SLA ensuring that quality supporting documents are saved Online for record and communication by the invoicing team. To ensure that documents received for damage repairs i.e. Police Reports/Damage forms , Driving License are validated for completion and accuracy prior to submission for Insurance claims. Qualifications, Experience & Skills: Work requires good verbal communication and interpersonal skills. Ability to communicate and interact at all levels. Individual should be very good at negotiation and conflict management. Graduate/Diploma holder in Automobile Engineering with minimum of 2 years’ experience in body work in Automotive Industry. Minimum Experience: 2 years’ experience in accident workshop/Vehicle Insurance industry. Job-Specific Skills: Good communication skills, negotiation skills, planning and organization. Customer relations skills, problem solving skills and team building skills. Good knowledge of vehicle parts and best industry practice reference damage repairs. Behavioral Competencies: Relationship Building Good communication and interpersonal skills. Team Building. Confidence in own decision making. Planning, organising. Target oriented and drive to exceed demanding challenges. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
IT Operations Associate - Binding Partnerships-Dubai
Dubai -Job Title: IT Operations Associate Department: Operations Department Overview: Our client is an expanding Fintech company that operates within the insurance and banking sectors headquartered in Dubai -. Position Overview: The IT Operations Associate is a key member of the Operations Team. Reporting to the Chief Operating Officer (COO). Manage the day-to-day running of business operations to enhance the customer experience and ensure smooth and efficient service delivery. Responsibilities: Responsible for the smooth functioning of the platform/application and ensure its effectiveness and efficiency. Responsible for performing all operational processes and procedures. Design and maintain all operational processes according to operation policies. Manage all daily operational activity to maximise effectiveness and efficiency. Manage the day-to-day running of business operations to enhance the customer experience and ensure smooth and efficient service delivery. Ensure that all operational activities for areas of responsibility comply with all industry and government regulations. Work with the business departments and other personnel to help keep businesses running smoothly. Ensuring that our main platform /application meet operational targets. Monitors platform /application services and service levels. Monitoring application performance and issues, and alerting emergency resources when a problem occurs. Reports on the performance of the platform/application. Maintains operational logs and journals, including monitoring data. Maintain the operational knowledge bases. Monitors system tuning. Make decisions towards managing the response to an incident appropriately. This includes decisions on prioritization, escalation, and technical response. Provide guidance and training to junior team members. Take the lead in representing the team and interactions with other teams as necessary. User provisioning – Creation and authorization of user profiles on platform/application. Also includes changes to user-profiles and the procedure for deleting old user profiles Administer and monitor daily, weekly and monthly platform/application. Prepare reports and ensure optimal performance and maintain records of service level agreements for customers. Perform appropriate tests and provide training to upgrade product quality. Assist technical staff to check and ensure resolution of all issues to achieve all objectives. Determine availability of platform/application. Monitor all communication for each customer to assess operations within the timeframe. Administer and provide an upgrade to systems and escalate issues. Evaluate all balancing functions as required by IT departments and other functional areas. Preferred Skills Good business acumen and excellent communication and leadership skills. Good decision-making and problem-solving skills. Very Good Analysis skills. Excellent people skills, good business skills. Required Qualifications: Ability to communicate verbally and in writing, in Arabic and English, and give presentations to a high standard to all audience types. Working knowledge of data analysis and key performance metrics. Knowledge of industry and government regulations. Deciding and Initiating Action. Presenting and Communication Information. Creating and Innovating. Acumen and exemplary work ethics. Bachelor’s degree in IT-related field.
Food And Beverages Cost Controller Required - Gautam General Trading LLC-Dubai
Dubai - Food And Beverages Cost Controller Required Location: Dubai - Posted: 18 June, 2017 Responsible for calculating costs of food and beverage items. Record information and produce control reports periodically to help maintain a suitable inventory of food and beverage items for the . Help change price menus or change the prices of certain items based on the information they collect. Recommend solutions if food or beverage shortages occur. To control the Food & Beverage Cost.Engineer the menu in terms of costing. Prepare variance analysis for food & beverage and communicating / discussing with relevant parties.Update and maintain receipts into the systems (FMC).Coordinate with management and finance to sort out issues pertaining to F&B.Update selling prices in POS as per the instruction from authorized persons.Continuously study weaknesses in controls implemented at the restaurant and suggest for improvements.Check the daily Food & Beverage revenues report submitted by the income audit for accuracy of covers and average check.Prepare the daily and monthly cost report department in relation to cost of sales.Participate in monthly market survey and involve in formal negotiation for annual and large contracts involving inventory items.Check and ensure all menu items’ have a recipePrint and distribute menu sales analysis of the respective department on a monthly basis. F&B Stock : Participate for stock take at the restaurants.Arrange surprise spot checks at the outlets.Maintain a daily record of inventory purchased for every chart of account and ensure it is balance with account payable.Spot check on the receiving department to ensure that the scales are correct and goods are checked for quality.Check and ensure that no material is issued out from the store without r Requirements Experience: 5 years Bachelor degree Communication,Analytical,Business Smart Provisions Salary: AED 3,500 Employment visa provided Transportation provided Housing provided Medical insurance provided How to Apply? Please send an email to [email protected]