Facilities Executive - -Dubai
Dubai -Seddiqi Holding is a leading retailer in the region and the group is seeking for a Facilities Executive who will be responsible in assisting to provide a centralized hub for all maintenance requests under Sr. Facilities Executive. Coordinates and monitors all maintenance requests. Register, schedules and assigns requests to appropriate Suppliers and ensure quality control standards of service / customer satisfaction is achieved. Document Management of all FM related documents. Key Accountabilities Provide a first line contact for designated property maintenance requests for external tenants by answering phones and emails and responding to requests promptly. Register, monitor, and close maintenance requests on SAP (where applicable) / and on daily basis in the excel database. Providing an effective response to customer maintenance requests (written and via phone) where applicable, and coordinate requests to the relevant supplier and the assigned Facility Engineers as per SOPs. Coordinate between tenant and vendor to access the unit and complete the maintenance job. Create customer service experience by providing exceptional service to all tenant requests. Escalate any unresolved issues as per the escalation matrix. Follow up with suppliers and Facility Engineers and ensure repairs are completed in a timely manner. Coordinate and update Tenants on the progression of repairs. Coordinate with Facility Engineers and vendors on repair jobs pending quotation approval and keep Facility Engineers, suppliers and tenant informed at all times. Prepare and share designated property, weekly log progress report including job status, and monthly MIS reports with Sr. Facilities Executive Support Sr. Facilities Executive with the improvement of the SOPs on an annual basis. Maintains PPM schedule and coordinate with Facility Engineers and vendors to ensure PPM is carried on time Create service orders, service notification, purchase request, purchase order and upload all necessary documents including service reports and invoices in SAP. Review quotations; check budget and seek approval from FM for all reactive maintenance jobs and planned maintenance jobs as per PP. Keep Senior Facilities Executive informed of any pending approvals. Keep records of all approved quotations and follow up with vendors on completed jobs and invoices for payments as per PP Retain Hard and Soft Copy and manage archiving system for all FM related documentation Review daily maintenance requests logs and update Senior Facilities Executive weekly. Prepare tenant notices for scheduled maintenance work and liaise with the relevant Property Executive to communicate with the tenants Any other duties & responsibilities as directed by Line Manager Requirements: Minimum of 4 years’ experience in facility maintenance in an administration and coordination role or customer support With a bachelor’s degree in business administration, management or real estate Good understanding of building property maintenance, methodologies and processes With good verbal and written communication skills Excellent negotiation and presentation skills Benefits: We offer a range of exciting benefits including comprehensive medical insurance, a generous leave allowance, a competitive salary, training and development opportunities, and most importantly a supportive working environment.
Call Center Quality Analyst - -Dubai
Dubai -Please apply directly on https://afia.ae/quality-analyst/In this position a Quality Analyst is responsible for assessing the customer experience and advisors' productivity and ensuring quality assurance standards set by the company. The role requires auditing, analyzing and reporting to strive for excellence when providing service to the clients.· Aligns quality standards to adhere to current company standards.· Evaluates agent service delivery and product knowledge, and provides associated feedback and suggestions to enhance the customer experience and productivity.· Compiles statistical data with narratives and present findings to the team and stakeholders.· Identifies and analyzes irregularities or trends and uses findings to improve the customer experience and the sales conversion rates.· Manages short-term projects as they relate to the Quality and Process improvement and/or Customer Experience.· Provides assessment and action plan to agent, team, or department and provides reporting with root cause analysis to Manager, on areas of improvement.· Supports introductory and advance soft skills, product and/or technical training sessions.· Manage communication and adherence to company’s policy and procedure changes.Candidates ready to join immediately will be given preference.Job Type: Full-timeExperience:Quality customer service: 3 years (Preferred)
Location:Dubai - (Preferred)
Head of Finance with leading Facility Management firm - GCH HR-Dubai
Dubai -AED12,000 - AED15,000 a monthUrgently looking for Head Of Finance with leading facility management firm in Dubai -The RoleReporting directly to the Chief Financial Officer you will be responsible for all aspects of financial accounting and reporting for the regional entity. You will provide complete, accurate and timely information to support management decision-making and maximize the company's profitability.Principal Duties & Responsibilities: Lead the month-end and year-end closing activities as per policies and procedures, maintain, and reconcile General Ledger accounts ensuring quality and efficiency in the deliverables.Oversee the day to day accounting processes, and effective management of the payables, receivables and the chart of accounts ensuring that proper books of accounts are maintained for effective financial control in accord with corporate standards and local statutory requirements.Issue reinsurance statements to insurance companies and HQ on monthly and quarterly basis in order to provide information on premiums earned and claims incurred and ensure adherence to reinsurance company policies and corporate guidelines.Create new standard operating procedures for the shared service centre across all processes, clearly identifying key controls in the process.Ensure monthly cashflow forecasts are updated for next three months with intercompany balances settled on a timely basis and communicate surplus or deficit funds to leadership team.Supervise customer billing, credit clearance and collection procedures to ensure adherence with established financial policies and support effective cash flow management.Motivate subordinates and identify opportunities for continuous improvement of financial and accounting operations and systems, processes and practices taking into account automation, international leading practices, improvement of business processes, cost reduction and productivity improvement.Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls across the department to guarantee employee safety, compliance, delivery of high-quality products/ service and a responsible environmental attitude.Key decisions having significant impact on the Finance function are referred to the Head of Finance for approval before implementation.The CandidateMinimum Qualifications: Bachelor's degree in Accounting or FinanceFully qualified accountant (CPA/CMA or equivalent).Minimum Experience: 8-10 years' accounting & financial reporting experience in a financial services organisation.Experience of interacting with external auditors and representatives of national/international financial institutions.3-5 years managerial experienceJob Type: Full-timeSalary: AED12,000.00 to AED15,000.00 /month