Assistant Manager - Front Office - -Dubai
Dubai -The Role Assistant Manager - Front Office - LEGOLAND Dubai - Hotel Play Your Part The Assistant Manager - Front Office responsible for assisting the Front Office Manager with overseeing the Welcome Department including Welcome Desk, Welcome Services, Welcome Coordinator and Operator duties. - Assist in leading the Welcome team in welcoming guests to the hotel through the pre-planning, arrival and departure processes as well as all other services required throughout the guests' stay. - Assist in leading a positive, professional and strong Welcome team with a focus on quality of service and the delivery of the guest experience. Act as a role model in leading this through The Merlin Way. - Ensures the alignment of all front-of-house service standards and operating procedures with the wants and needs of hotel guests. - Immediately respond to and resolve guest concerns in an empathetic manner, offering a sincere apology and providing timely follow-up and/or appropriate compensation if/when necessary. - Responsible for pre-arrival planning with a focus on the collection of arrival times, guest preferences, and the pre-assignment of all accommodations - Hands on support at reception (check in / out, guest engagement with the hotel) - Acts on behalf of the Front Office Manager during his /her absence. - Reliever for Night Manager by scheduled rotation Main Responsibilities Business Impact / Results - Assist Front Office Manager in monitoring and reviewing guest interactions within the Welcome Department to ensure unwavering adherence to service standards, policies and processes with a focus on the guest experience. - Ensure front desk stations are continuously manned and telephone extensions are answered in a timely and efficiently in accordance with departmental guidelines. - By example, instills a sense of urgency and commitment to excellence to department staff members. - Ensures the cleanliness and order of the reception areas of the front office. - Continually collects and reviews guest feedback with teams and counterparts in an effort to minimize defects and maximize guest satisfaction. - Works with hotel teams to streamline the flow of communication and operational processes related to all departments within the Resort, with a focus on efficiency and guest convenience. Creativity - Monitors and reviews guest feedback to identify and influence process improvements designed to enhance the guest experience. - Explores and provides feedback relative to new sales opportunities and/or added revenue streams. - Continually works to ensure team members receive recognition and rewards for providing an exceptional guest experience. Communication - Works closely with the Front Office Manager to achieve the wider hotel objectives and to consistently deliver the guest experience. - Updates the Front Office Manager on any operational issues and/or guest concerns in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need. - Delivers thorough and motivational pre-shifts to team members, communicating pertinent information relative to the day's activities, outstanding issues, etc while ensuring alignment and understanding of focuses, goals and objectives. - Works closely with the Revenue Manager, Hotel Operations Manager, Hotel Controller, and Night Auditor to ensure accuracy of all night audit reports and related processes. Decision Making and Autonomy - Champions the guest experience, observing all activities from the guest's point-of-view, and make actionable recommendations to counterparts and the Hotel Operations Manager for improvements. - Makes decisions relative to appropriate compensation in response to guest concerns. - Works to develop new programs and initiatives focused on streamlining the flow of communication and integration of processes between the Hotel and Resort. Applied Knowledge and Specialist Skills - Advanced proficiency in interpersonal and guest communication skills. - Proficient in Microsoft Word, Excel, PowerPoint. - Lead by example while being a role model for the Merlin Way. - Work independently and as part of a team on various projects and initiatives. Managing Resources - Effectively uses department and resort resources. - Provides a balanced level of support and leadership to the night team in the hotel. - Empowers the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome. - Ensures team and department costs are kept within agreed budget. - Ensures the whole team has a clear understanding of their roles, responsibilities and the importance of alignment and positive attitudes. - Provides the relevant information, tools and training to the appropriate teams in order to deliver the guest experience and to foster continuous career growth and development for department associates. Complexity and Problem Solving - Effectively applies strong troubleshooting and problem resolution skills on a daily basis. - Offers creative ideas for delivering the guest experience and achieving operational/financial targets. - Acts as an incident controller to provide protection, support and recovery to the Hotel. - Ensures adherence to all safety and security policies, processes and procedures. - Demonstrates the ability to resolve difficult guest situations which result in a positive outcome. Health & Safety You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it. You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Requirements Are You a Star? In order to be qualified for this role you should possess the below criteria: - Bachelor's degree in a related field or equivalent experience required - 2 - 4 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required - Proficiency with Opera PMS or equivalent is essential. - Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service. The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company. About the company Dubai - Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai - Parks and Resorts articulates the Dubai - leaderships vision of positioning the emirate as a compelling global tourist destination. The first phase of Dubai - Parks and Resorts will comprise three theme parks: motiongate Dubai -, Bollywood Parks Dubai -, and LEGOLAND Dubai -. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014
Commercial Manager - -Dubai
Dubai -Hill International is an international construction consulting firm that provides program and project management, construction management, cost engineering and estimating, quality assurance, inspection, scheduling, risk management and claims avoidance to clients involved in major construction projects worldwide. Hill has participated in over 10,000 project assignments with a total construction value of more than $500 billion. Hill is a publicly traded company listed on the New York Stock Exchange (NYSE: HIL), and is headquartered in Philadelphia, Pennsylvania. (www.hillintl.com) We are seeking a Commercial Manager in Dubai -, UAE. Responsibilities: Ensuring that the requirements of the contract documents are implemented and maintained throughout the Contract period Assist in the review of contractual notices of claims and providing contractual advice to the Engineering in their administration of the Construction Contract. Interaction with the Client representatives, the Project Management Consultant, and relevant Contractors in respect of all contractual matters Assists in the drafting of commercial terms for design, engineering and/or construction services for approval by the Contracts Director Reviews all contract documents to ensure congruity and to minimize patent and latent ambiguities Assists with administration of on-going Contracts, including monitoring Contractor and commission compliance with the Contract documents Investigates problems and recommends corrective action Prepares correspondence and maintains records necessary to ensure the effective administration of all Contractual matters Facilitates the preparation of Contract change and prepares the relevant variation orders Facilitates the contract close-out procedures to ensure that all terms and conditions of contracts have been complied with prior to final payment to contractor Ensures that all contractual procedures are implemented and maintained Assists on all contractual matters Assists in the review of Contractor’s claims in accordance with the provisions of the Conditions of Contract and ensures the Client’s interests are protected Ensures all warranties, bonds, insurances, guarantees, etc. are in place and maintained and updated in accordance with the Contract and are in compliance with the Clients requirements Assists the Estimation and Project Control teams in respect of contractual implications of change orders Prepare for review Recommendations for Release of Retention and Bonds Prepare monthly Reports for review Assist in the preparation of Monthly Progress Reports Responsible for the preparation and maintenance of Engineer’s Instructions, Variation Orders and Claim Logs Attends Commercial Meetings and records minutes of meetings Prepare procurement strategy Qualifications BSc Degree in Quantity Surveying or Engineering and have a minimum of 15 years’ experience Professional Membership such as RICS, and training in construction contract law are required Proven claims background Experience as claims writers Worked for previously for claims/ consultants Fellow of the Chartered Institute of Arbitrators (FCIArb) Member of Chartered Institute of Building (MCIOB) Associate Member of Royal Institute of Chartered Surveyors (Assoc RICS) Member of the Society of Construction Law LB (Hons) MRICS and/or MCIArb professional qualification Ideally a legal qualification, Construction law ideal Hill International is an Equal Opportunity Employer/Minority/Female/Veteran/Disabled Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.
Secondary Individuals and Societies (Psychology) Teacher - Uptown School-Dubai
Dubai -Full-time, PermanentUptown School Uptown is a truly international, IB World School that serves our whole community. We provide a world-class education and expect excellent educational outcomes. This provides for a stimulating environment, where hard work and commitment are rewarded. We are committed to continuous improvement as individuals and as a school. If you want to join us on that journey, make a genuine difference to children’s lives and become a better teacher then please read on! We are proud to be one of few IB continuum schools in the UAE and uphold the IB philosophy in all that we do. The result is a community of students, parents and staff that are highly supportive of the aims of the school and work together to maximize opportunities for all. A strong focus on professional development and world-class facilities allow Uptown teachers to be imaginative and innovative when delivering the curriculum. The Role We are seeking an outstanding Individuals and Societies (Psychology) teacher to join the Secondary School in August 2020. Candidates need to be enthusiastic about teaching their subject to students in an inclusive school setting. Candidates will need to have experience of teaching DP Psychology (or equivalent) and will also need to be prepared to teach some MYP Individuals and Societies classes. Experience of teaching in an IB school is desirable but not essential. We are looking for someone who is passionate about international education, creative in their thinking and a student of learning. The successful candidate will also be adaptable, motivated by challenge and an excellent classroom practitioner. Please see the job description for further details. Taaleem We are part of the Taaleem group of schools. Taaleem is the second largest provider of education in the region and a group that has an absolute focus on education. As a Taaleem teacher, you will join one of the largest, most respected education providers in the United Arab Emirates. Taaleem (which means ‘education’ in Arabic) was established in 2004 and now has over 9,000 students attending our ten international schools and pre-schools in Dubai - and Abu Dhabi. Taaleem is also one of the Middle East’s leading IB workshop providers for PYP, MYP, DP and CP. Taaleem is committed to inspiring students and helping them to identify and develop their passions and talents. What do we look for? All of our teachers must have either a Bachelor’s Degree in Education or a PGCE or an equivalent qualification from around the world. Secondary school teachers and Primary specialists will also need a degree in the subject area that they wish to teach. Experience of teaching the IB programmes would be an advantage, as would experience of working in Dubai -. However, a demonstrable alignment with the ethos of the IB and a genuine commitment to international-mindedness would compensate in many ways. Experience of using effective differentiation and assessment techniques are, however, essential. What we offer We are committed to developing our staff and run regular professional development workshops to ensure that our teachers are equipped to provide students with the best possible educational experience. Taaleem provides high-quality, purpose-built accommodation for teaching staff equipped with a gym, a pool and all amenities. We offer an attractive tax-free salary, medical insurance, free child places within selected schools and an annual flight allowance. Application process If you are interested in joining our team, please submit a letter of application and your CV, including two referees, to [email protected]. Your letter should be addressed to the Principal, Mr Christopher Bromham. Please note that an appointment may be made prior to this if an exceptional candidate is found. Taaleem and Uptown School are committed to safeguarding and promoting the welfare of children and young people. Therefore, all appropriate checks will be made during the recruitment process.