Team Leader - Culinary (F&B) - Dubai Parks and Resorts-Dubai
Dubai -The Role Building Fun In a never before seen experience, Dubai - Parks and Resorts hosts MOTIONGATE Dubai - - a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE Dubai -, you'll enjoy all the fun that comes with an exciting career. You'll work with a cast of amazingly talented and inspiring people in a job that's so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story - whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime. Play Your Part In this role you are assisting Culinary Executive Sous Chef and Culinary Sous Chef, Culinary Chef De Partie to develop standard recipes which allow the kitchen department to operate at an acceptable cost.Assist Culinary Chef De Party to maximize colleague's productivity in order to minimize payroll costs. Monitor operating costs and take corrective action when necessary to reduce expenses. Main Duties - Organize the section with regard to mise en-place production and its service - Work closely with the Chef and execute direction as communicated following SOPS - Responsible for completing the daily checklist regarding mise-en-place and food storage - Together with his/her Chef de Partie write daily dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of - Executive Chef/Executive Sous Chef in order to achieve the high stock rotation desired in his/her section - Maintain good colleague relations and motivate while directing them through designated SOPs - Supervises and assists in preparation and presentation of all food items. Ensures food is fresh and prepared in a timely fashion. - Work to the specifications received by the Culinary Team regarding portion size, quantity and quality as laid out with recipes - Attend meetings as requested by the Culinary Executive Chef /Culinary Executive Sous Chef - Check the main information board regarding changes in any Banquets or other information regarding the organization - Report any problems regarding failure of machinery and small equipment to the Chef de Cuisine and to follow up and ensure necessary work has been carried out - Pass all information to the next shift about functions, product levels or other related business needs - Performing daily spot checks of all portioning tools and providing daily documentation and record keeping of product spoilage. - Cooking duties and related functions as well as ensuring high food quality levels per motiongate standards. - Maintaining a clean work area and ensuring compliance with the municipality HACCP Program. - Understanding and actively participating in Environmental, Health & Safety responsibilities by following established DPR policies, procedures, training and Team Member involvement activities - Able to follow all Bollywood Park standards and HACCP guidelines. - Any other duties as may be reasonably requested by the Management Team Requirements Are You a Star? In order to be qualified for this role you should possess the below criteria Essential - Male or female with a pleasing personality - Willing to work in a team - Able to deal with people different nationalities and religions - Completed kitchen apprentice or chefs training courses for at least one year - At least three years in a five start international chain hotel - Should understand how to read recipes and a good knowledge of cooking Desirable - Ability to work in a fast pace and dynamic theme park environment - Working hours vary depending on business needs. - Shift Rota system may be required to meet the business needs. - Available for overtime work as schedule requires including weekends and public holidays The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company. About the company Dubai - Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai - Parks and Resorts articulates the Dubai - leaderships vision of positioning the emirate as a compelling global tourist destination. The first phase of Dubai - Parks and Resorts will comprise three theme parks: motiongate Dubai -, Bollywood Parks Dubai -, and LEGOLAND Dubai -. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014
Barista - Flow DIC- Sarood Hospitality - -Dubai
Dubai -About Sarood Hospitality: Sarood Hospitality is a Dubai --born restaurant company. As a subsidiary of Dubai - Retail, a Dubai - Holding company, Sarood Hospitality is interwoven into the fabric of the emirate with an iconic portfolio of homegrown and internationally acclaimed brands. Sarood is a full service hospitality company specializing in the innovation, nurture and operation of sustainable food & beverage concepts ranging from high-end, premium-casual, casual dining venues, and lounges. The current portfolio includes The Noodle House, Al Nafoorah, Flow, Pai Thai, Pierchic, Perry and Blackwelder’s, Segreto, Trattoria Toscana, Khaymat Al Bahar, The Duck Hook and Hillhouse Brasserie with a further two brands under development and due to open Q4 2020. Combined, Sarood will represent 20 branches worldwide, with the group continually developing its brands through a series of refurbishments, menu overhauls, talent acquisition and digital transformation. About the Role: An exciting role has arisen for a highly skilled and motivated Barista to join one of our pre-opening restaurant team here FLOW DIC. Your key duties will include: Promotes coffee consumption by educating customers; preparing and serving a variety of coffee drinks, along with pastries and cookies. Welcomes customers by determining their coffee interests and needs. Educates customers by presenting and explaining the coffee drink menu; answering questions. Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks. Generates revenues by attracting new customers; defining new and expanded services and products. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintains safe and healthy work environment by following organization standards and sanitation regulations. Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks. Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Is able to confidently serve customers as per the brand standards Looks for ways to go above and beyond the customers’ expectations Has full knowledge of all products and is able to confidently describe to a customer Is able to prepare all beverage items as per the standard recipe Has a full understanding of the brand concept, history and vision and can explain when asked Has completed basic food hygiene. Ensure that brand standards in regard to hygiene are adhered to at all times on the bar - i.e. labels, FIFO Ensures that all side duties and cleaning schedules are completed as per daily checklists Completes all checklists as required daily, weekly and monthly for the bar Can place orders for beverage products to the manager or team leader Can communicate not available items or running low items Actively looks for ways in which they can develop their career Understand and can explain the brand audit and its purpose Can handle a minor complaint with confidence Actively engages with colleagues and customers at all times Can operate the cashier system as per the company standards About You: In order to be considered for this role, you must possess the following selection criteria: Tertiary Education or Diploma in Food & Beverage Management Minimum of 1 year experience as a Barista role in a standalone/branded restaurant Can hold a conversation in English with confidence. Listens, understands and acts accordingly Is organized in their duties, has a good time management skill Can suggestively sell with confidence Is able to work as part of a team and contribute ideas where necessary About the Benefits: This position offers a competitive salary and package which includes; Live-out allowance, meals during working hours, flight allowance your Home Destination upon completion of each 24 months of service which will be paid in two installments, one per anniversary year, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Sarood’s outlets and reduced hotel rates.
Call Center Quality Analyst - -Dubai
Dubai -Please apply directly on https://afia.ae/quality-analyst/In this position a Quality Analyst is responsible for assessing the customer experience and advisors' productivity and ensuring quality assurance standards set by the company. The role requires auditing, analyzing and reporting to strive for excellence when providing service to the clients.· Aligns quality standards to adhere to current company standards.· Evaluates agent service delivery and product knowledge, and provides associated feedback and suggestions to enhance the customer experience and productivity.· Compiles statistical data with narratives and present findings to the team and stakeholders.· Identifies and analyzes irregularities or trends and uses findings to improve the customer experience and the sales conversion rates.· Manages short-term projects as they relate to the Quality and Process improvement and/or Customer Experience.· Provides assessment and action plan to agent, team, or department and provides reporting with root cause analysis to Manager, on areas of improvement.· Supports introductory and advance soft skills, product and/or technical training sessions.· Manage communication and adherence to company’s policy and procedure changes.Candidates ready to join immediately will be given preference.Job Type: Full-timeExperience:Quality customer service: 3 years (Preferred)
Location:Dubai - (Preferred)