Real Estate General Manager - Real Estate Valuation Services-Dubai
Dubai -General Manager Requirements:- UAE Real Estate Sales / Leasing Experience- Strong leadership qualities- Strong communication and negotiation skills, both oral and written- Experience in Management and Marketing- Valid UAE driving licenseBenefits:- Strong administration and marketing platform- Attractive commission scheme and bonuses- Company provides visa and medical insurance- Supportive and guiding managementJob Type: Full-timeExperience:Management: 1 year (Preferred)
Real Estate: 1 year (Preferred)
Education:Bachelor's (Preferred)
License:RERA (Preferred)
Language:English (Preferred)
Arabic (Preferred)
Call Center Agent - UAE (Female Only) - Kozma & Kozma-Dubai
Dubai -AED3,500 - AED4,000 a monthPurpose: The purpose of this role is to provide Outstanding Customer Service to clients by booking them appointments by live chat or phone, dealing with any client complaint or issue, answering their questions about products or services and make sure they are booked efficiently with high quality while maintaining the great customer service.Responsibilities: 1. Provide an exceptional customer service to every client she interacts with by phone or chat and make sure they are 110% satisfied.2. Handles client complaint professionally and make sure the complaint procedure is processed quickly and efficiently resulting in 100% customer satisfaction.3. Able to Learn the whole the whole call center agent Process and fully operate on her own within 30 to 60 days.4. Able to book a high number of bookings via chat or phone and make no bookings mistakes.Requirements: 1. Good English Speaker2. Attention to details3. Intelligent & Fast Learner4. Easy to Manage5. Work with no Supervision6. Positive & Friendly7. Team Player8. Good Work Ethics9. Computer Skills10. Have several years of customer service experience11. Have G.C.C work experiencePay Package: Salary: AED3500 – AED4000+ Booking CommissionsFree Medical Insurance30 days paid Vacation + & up to 13 paid local holidaysFree Salon ServicesAbout the Company: Kozma & Kozma is an international salon with branches around Qatar, Dubai - and Oman. Owned by Americans and Managed by Americans and British. We are rapidly growing around the region. It’s a fun and great place to work.Job Type: Full-timeSalary: AED3,500.00 to AED4,000.00 /month
Executive - Catering Sales - Jumeirah Creekside Hotel - -Dubai
Dubai -About Jumeirah & the Hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. Jumeirah Creekside Hotel is a contemporary lifestyle hotel located 2km from Dubai - International Airport in the heart of old Dubai -. Set in landscaped grounds overlooking Dubai - Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai -’s largest art collections – a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai -, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience. About the Job: An opportunity has arisen for a Catering Sales Executive position for United Arab Emirates Nationals role at Jumeirah Creekside Hotel. The main duties and responsibilities of this role: Coordinates all events as delegated to ensure maximum customer satisfaction Ensures that all department heads are informed of significant groups which will impact the Hotel operations Adheres to the Hotel’s Selling Strategy for Events and Groups Ensures Catering Diary Booking Procedures and Group Audits adhered to Continuously review procedures and processes within the department to maximize profit, increase productivity and improve efficiency Conduct in-house site inspection in relation with Sales Centre Managers or/and Business Development Managers Maintain complete knowledge of and comply with all hotel/departmental policies and procedures Attend designated meetings, menu and beverage tastings Ensure that Jumeirah Creekside Hotel’s SOP’s and LSOP’s are adhered to Attend all training courses as directed and conduct on going On the Job Training to new hires as required Foster and promote a cooperative working climate, maximizing productivity and employee morale Organize and delegate traces for follow-up; be familiar of status of each. Ensure that Events office is kept organized and clean Use established file and trace system to ensure consistency Place call reports with relevant and updated information for all customer conducts in DELPHI in activity reports. Promptly respond to all messages, ensuring that all messages are returned within 4 working hours Use standardized form letters for use by all Events Team as response to inquiries, tentative / definite bookings, thank you, cancellations and re-bookings. Ensure appropriate letter are sent and filed Review group arrival and Departure needs and relay information to appropriate departments Set up Mini Room block for Group Events and ensure that room block is well managed so that correct rooms forecast may be achieved Ensure that all information for the Daily Events Sheet is complete and accurate and distributed on a timely basis Make changes to Banquet Event orders as necessary, ensuring that correct information is communicated to respective departments on a timely basis in order to best service the client Identify groups which do not have scheduled functions and communicate such to outlets in order to help them anticipate expected business levels Prepare and distribute the weekly Event forecast identifying covers and sales by meal periods Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow up on delivery Follow up on specific files and sales objectives as delegated by the Head of Conference and Events Ensure client files are kept organized and current with all required information Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette To be knowledgeable of the following: Function room capacities and various set ups Booking space (tentative/definite) Use of all forms Menus and pricing Guarantee policy Cancellation policy Payment policy Room rental charges Corkage fees Miscellaneous pricing (floral, entertainment, etc) Shipping / receiving policies Lost and found policy Block space ensuring that the appropriate space is blocked to accommodate the group’s requirements and to maximize labour costs Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available service Suggestively sell menus which meet the client’s needs and maximize revenues Liaise with the Execute Chef to plan special requests for clients and special event menus. Arrange introductions between the client and Chef Where appropriate, entertain clients in the hotel outlets to sell the hotel facilities. Make reservations at non-peak times in order to allow the outlet to provide the best service. Adhere to all Accounting policies regarding payment Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis Review estimated guarantees and ensure that firm guarantees are obtained 2 business days prior to scheduled function. Ensure that the overset figure complies with established standards. Ensure that all functions space dates which have restrictions are followed Attends Pre-Conference Meeting’s with hotel Team and Client as appropriate Qualify opportunities to up sell various areas of the resort according to the up selling programme set within the department and meet targets To be familiar with Banquet service standards to better sell the facilities of the Hotel Ensure that door cards are typed of reach scheduled function and properly posted Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards Meet with the Chef prior to function time to verify arrangements and to observe the quality of the food presentation Assist in plate up of meals as requested. Ensure that standards are met Check the functions are properly staffed to provide the required standard of service. Dress in a manner which is conductive to a business environment whereby first impressions reflect on the hotels image Assist in supervising the service of functions, ensuring guest satisfaction Attend BEO/Resume review meetings; resolve any discrepancies Welcome group contact upon arrival at a function and ensure guest satisfaction Monitor guest reactions and confer with service staff to ensure guest satisfaction Anticipate guests’ needs, respond promptly and acknowledge all guest, however busy and whatever time of day. Promote positive guest relations at all times. Be familiar with all hotels services / features and local attractions / activities to respond accurately to any guest enquiry Monitor and handle guest complaints by following the instant satisfaction procedures and ensuring guest satisfaction Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings Monitor, handle and process all billing / payment procedures according to accounting standards Conduct Post Event Billing reviews with all group contacts along with Credit Manager to ensure accuracy of Billing for the guest Ensure that all events are turned actual and that the actual revenue is posted in DELPHI Understand Group and Catering cost forecasting Knowledge of menu planning and food presentation Ability to manage hotel inventory Broad understanding of catering space management Familiarity and knowledge of all departments within the hotel Effective communication skills Presents ideas and information in a concise, well organized manner Manages interpersonal conflict situation effectively About You: The ideal candidate for this position will have the following experience and qualifications: Qualification equivalent to Bachelor's Degree or Diploma in Hotel Management, Quality Management or Business Administration Minimum 1 to 2 years experience High proficiency in Microsoft Office applications (especially Excel, PowerPoint, Outlook and Word) Excellent communication skills, High-level of spoken and written English About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, shared accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.